Ticket Director Jobs in Quebec (NOW HIRING)

Director, Ticket Sales

Rapid FC | Full-Time | Ottawa, Ontario

Ottawa Rapid FC is a founding member of the Northern Super League, Canada’s first women’s pro soccer league alongside clubs in Halifax, Montreal, Toronto, Calgary and Vancouver. At Ottawa Rapid FC we believe in the codependence of purpose and performance. We constantly strive for excellence through continuous improvement and growth but stay grounded in our core purpose and values.

The Director, Ticket Sales is responsible for building and leading Rapid FC’s group and member ticketing revenue strategy. This role oversees the development of sales systems, processes, and performance standards that drive sustainable revenue growth and deliver an exceptional fan experience. The Director provides hands‑on leadership to the group sales team, establishes a high‑performance culture, and collaborates across departments to ensure ticketing operations align with Rapid FC’s objectives and matchday execution.

Key responsibilities include:Ticket Sales Strategy & Revenue Generation

• Develop and execute the Club’s ticket sales strategy, including memberships, group sales and casual tickets.
• Achieve or exceed annual and multi‑year ticket revenue targets, pricing models, and inventory strategies to maximize yield and occupancy.
• In collaboration with Revenue and Marketing senior team members, lead the creation of sales campaigns, outreach programs, and retention initiatives that drive year‑over‑year growth.
• Analyze market trends, fan insights, and historical performance to inform strategic decisions and optimize sales performance.
• Partner with Marketing, Communications, and Matchday Operations to align sales initiatives with Club campaigns, supporter engagement, and game‑day execution.

Leadership & Team Management

• Build, lead, and mentor a high‑performing ticket sales team with clear expectations, KPIs, and accountability frameworks.
• Implement training programs, sales scripts, and performance management systems to support team development and results.
• Foster a culture of professionalism, collaboration, and continuous improvement.

Fan Experience & Relationship Management

• Champion a fan‑centric approach to sales and service, ensuring all interactions reflect Rapid FCs values and brand identity.
• Be a strong ambassador for Rapid FC in the community, building strong relationships with corporate, community, and key accounts to expand the Club’s reach and revenue potential.

Reporting & Analytics

• Produce regular sales reports, forecasts, and performance analyses for executive leadership.
• Monitor KPIs, conversion rates, and pipeline activity to identify opportunities and risks.
• Use data‑driven insights to refine strategies and improve team performance.

Requirements:

• 7+ years of progressive experience in ticket sales, revenue generation, or related roles within professional sports or live entertainment. Demonstrated success leading sales teams and achieving revenue targets.
• Strong understanding of CRM systems, ticketing platforms, and sales analytics. Experience working with CRM (Hub Spot) software, within a Ticketmaster/Achtics environment and other organizational tools such as Monday.com and Tradable Bits preferred.
• Exceptional communication, leadership, and relationship‑building skills.
• Strategic thinker with the ability to execute in a fast‑paced, growth‑stage environment.

Your application will stand out if you:

• Have an excellent command of both English and French languages with superior communication skills, both written and oral.
• Have a proven record of achieving and exceeding sales goals.
• Are a self-starter with strong organizational skills and relentless drive to prospect and win business.
• Have a strong ability to prioritize competing priorities (both internal and external) while working towards tight deadlines.
• Thrive in a fast-paced environment where every day is different; you are committed and excited by the sports industry where certain times of the year require greater commitment to work. Passion for soccer is a plus.

What Success Looks Like

• Revenue Targets Achieved or Exceeded: Season memberships, group sales, premium inventory, and single‑match ticketing consistently meet or surpass annual revenue goals and multi‑year growth projections.
• High‑Performance Sales Culture: A motivated, accountable sales team operating with clear KPIs, strong coaching, and a results‑driven mindset.
• Robust Sales Systems & Processes: CRM, ticketing platforms, and sales workflows are optimized, accurate, and reliable, enabling efficient operations and high conversion rates.
• Strong Pipeline & Forecasting Discipline: Sales activity is consistently tracked, forecasted, and reported with precision, enabling proactive decision‑making and predictable revenue performance.
• Market Penetration & Fanbase Growth: Expanded reach across key segments—corporate, community, youth, and supporter groups—resulting in increased attendance and deeper engagement in collaboration with partnerships, community and marketing teams.
• Exceptional Fan Experience: Leads and buyers receive timely, professional, and brand‑aligned service, contributing to strong retention and positive sentiment.
• Cross‑Departmental Alignment: Sales initiatives seamlessly integrated with Marketing, Communications, and Matchday Operations, ensuring cohesive campaigns and flawless execution.
• Data‑Driven Decision Making: Insights from sales analytics, fan behaviour, and market trends directly inform pricing, inventory strategy, and campaign design.

Why You'll Love Working Here

• Full-time role with performance bonus and solid benefits package
• Support women's professional soccer as part of the Northern Super League
• Professional soccer environment where every day brings something new
• Make a measurable impact on how thousands of fans connect with our club
• Be part of a team that genuinely loves what we do and supports each other

Job details

• This is a new full time, permanent position that requires the candidate to be in Ottawa.
• Required to maintain flexible availability, including evenings and weekends, to support all games and events.
• Base salary of $95,000 plus comprehensive health benefits.
• Performance‑based commission bonus (uncapped) tied to team sales targets, with tiered rates that increase as goals are met, exceeded, and significantly exceeded — varying by product type. Additional individual performance bonus component included; full commission plan details provided upon hire.
• Start Date: ASAP