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Ticket Associate Jobs in Toronto, ON (NOW HIRING)

Transunion

Test Enablement Analyst

Burlington, ON

CA$61K - CA$76K/yr

... ticket updates as appropriate. Required Knowledge And Experiences * Bachelor's Degree or College ... We strive to build an environment where our associates are in the driver's seat of their ...

New

George Brown College

Desktop Engineer

Toronto, ON

Endpoint Administrator Associate * CompTIA A+ * Apple Certified Support Professional (ACSP ... ticket updates. Skills and Attributes * Proven expertise in handling end-to-end endpoint lifecycle ...

TransUnion

Test Enablement Analyst

Burlington, ON

CA$61K - CA$76K/yr

... ticket updates as appropriate. Required Knowledge And Experiences * Bachelor's Degree or College ... We strive to build an environment where our associates are in the driver's seat of their ...

New

Dufry

COOK

Mississauga, ON · On-site

... ticket times and potential problems to the manager on duty and servers as necessary; providing the highest quality of service to customers and associates at all times; performs all other ...

SunSource

Warehouse Lead

Mississauga, ON · On-site

The warehouse Lead is accountable for ensuring that the warehouse associates are maintaining the ... ticket. * Coordinates with external shipping companies on appropriate mode of transport for ...

Dufry

FIRST COOK

Mississauga, ON · On-site

... ticket times and potential problems to the manager on duty and servers as necessary; providing the highest quality of service to customers and associates at all times; performs all other ...

Dufry

Bartender

Mississauga, ON · On-site

CA$15.50 - CA$16.50/hr

... ticket times and potential problems to the manager on duty and the servers as necessary; providing the highest quality of service to customers and associates at all times; performs all other ...

Scotiabank

Senior Developer - Uipath

Toronto, ON · On-site

Exposure to AI-enabled use cases such as intelligent ticket triage, alert enrichment, event ... AI or machine learning certifications such as Microsoft Certified Azure AI Engineer Associate or ...

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All JobsTicket Associate JobsTicket Associate Jobs in Toronto, ON

Ticket Associate information

What are some common challenges ticket associates face during peak event times, and how can they effectively manage them?

During peak event times, Ticket Associates often encounter high volumes of customers, long lines, and time-sensitive issues, which can be stressful. Effective communication, staying organized, and maintaining a calm demeanor are crucial to manage these challenges. Utilizing digital ticketing systems efficiently and collaborating closely with team members also helps ensure smooth operations. Proactively addressing customer concerns and being adaptable to changing circumstances will further enhance the guest experience.

What is a ticket associate?

Ticket Associates are professionals who assist customers with purchasing, exchanging, and resolving issues related to event or transportation tickets. They typically work at box offices, theaters, sports venues, or transportation terminals, providing customer service, processing payments, and ensuring guests have the correct tickets. Ticket Associates may also handle ticketing software, answer inquiries about events or schedules, and help manage crowd flow at entrances. Their role is essential for ensuring a smooth and enjoyable experience for patrons attending events or traveling.

What is the difference between Ticket Associate vs Customer Service Representative?

AspectTicket AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require basic technical knowledgeHigh school diploma; often requires communication skills training
Work EnvironmentTicketing systems, call centers, event venuesCall centers, retail, corporate offices
Employer & Industry UsageEvent venues, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicket Associate vs Customer Service Representative

While both roles involve assisting customers, Ticket Associates primarily handle ticketing and event-related inquiries, often using specialized systems. Customer Service Representatives provide broader support across various industries, focusing on resolving customer issues and inquiries. The roles overlap in communication skills and basic customer service, but Ticket Associates are more specialized in ticketing processes.

What are the key skills and qualifications needed to thrive as a ticket associate, and why are they important?

To thrive as a Ticket Associate, you need strong organizational skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes customer relationship management (CRM) tools is typically required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills and qualities ensure smooth ticketing operations, satisfied customers, and effective handling of high-traffic situations.
What are popular job titles related to Ticket Associate jobs in Toronto, ON? For Ticket Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Ticket Associate jobs in Toronto, ON look for? The top searched job categories for Ticket Associate jobs in Toronto, ON are:
Ticket Associate jobs near you
Infographic showing various Ticket Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Test Enablement Analyst

Transunion

Burlington, ON

CA$61K - CA$76K/yr

Full-time

Posted 3 days ago

New

TransUnion rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

TransUnion's Job Applicant Privacy Notice

Team Overview

As part of the Test Enablement team, you will be responsible for interfacing with our customers to provide custom test data, and testing support for consumer Core Credit, Fraud and Small Business products.
As an Analyst on the team, you will play a key role in the success of our customers by providing best in-class support, while aligning to TransUnion Operational priorities.
Reporting to the Technical Onboarding and Test Enablement, Global Delivery manager, you will be part of a Global team, supporting the TransUnion Canada business. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

  • Facilitate testing support to our customers procuring a new TransUnion solution or product, and setting appropriate expectations via telephone, written correspondence and face-to-face meetings.
  • Work closely with the TransUnion Technical Onboarding team to understand proposed Test Enablement requests.
  • Assist customers in the understanding of TransUnion testing data.
  • Develop a deep understanding of TransUnion products.
  • Tactfully and candidly address situations to minimize risk and build customer loyalty, creating an atmosphere of confidence by building and maintaining a high degree of customer service.
  • Develop strong communication skills, ensuring clear and concise communications, listening, documenting, and presenting oneself in a professional manner.
  • Manage timelines and customer expectations by working closely with the Sales, Technical Onboarding and Client Engineering teams.
  • Advise Management, Team Members and Sales teams about progress, problems, and activities related to the Test Enablement function as it pertains to their customer's opportunity and provide ticket updates as appropriate.

Required Knowledge And Experiences

  • Bachelor's Degree or College Diploma in Computer Science or related field.
  • 2+ years of experience in a related role.
  • Strong oral and written communication skills.
  • Detail oriented while utilizing problem solving skills.
  • Technical aptitude and strong customer focus experience and skills.
  • Working knowledge of Linux/Unix operating systems, and associated programming languages are an asset.
  • API experience with XML transactions are an asset.
  • Advanced PC skills in appropriate Microsoft Office programs required.
  • Data analytical skills and data communications skills are an asset.
  • Ability to manage multiple demands in a fast-paced environment.

The expected pay range for this position is $61,000 - $76,000 annually. The payinformation provided for this position reflects a reasonable estimate of the range of expectedcompensation for this job. At TransUnion, actual compensation is based on careful consideration ofmany factors such as (but not limited to) an individual's education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable companyguidance and plan documents as well as performance.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.


TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.


TransUnion's Internal Job Title:

Analyst, Post-Sale Technical Consulting

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