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Ticket Associate Jobs in Pennsylvania (NOW HIRING)

The Pennsylvania State University

$18/hr

AND POSITION REQUIREMENTS The Center For the Performing Arts is seeking applicants for part-time job of On-Site Lead Ticket Office Associate The On-Site LeadTicketOffice Associate provides ...

Tjx

Big Ticket Coordinator

Blue Bell, PA · On-site

$13 - $13.50/hr

Trains and mentors Associates on established merchandising and processing principles * Ensures merchandise is properly tagged, hung, secured, and coded * Communicates with the Coordinator on Duty to ...

World Cafe Live

Guest Services Associate

Philadelphia, PA · On-site

$14 - $16/hr

The guest services team will oversee every aspect of guests needs with a focus on ticket sales and frequently asked questions. Guest Services Associates will be part of team reporting directly to the ...

TJX Companies

Big Ticket Coordinator

Blue Bell, PA · On-site

$13 - $13.50/hr

Trains and mentors Associates on established merchandising and processing principles * Ensures merchandise is properly tagged, hung, secured, and coded * Communicates with the Coordinator on Duty to ...

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Ticket Associate information

What are some common challenges ticket associates face during peak event times, and how can they effectively manage them?

During peak event times, Ticket Associates often encounter high volumes of customers, long lines, and time-sensitive issues, which can be stressful. Effective communication, staying organized, and maintaining a calm demeanor are crucial to manage these challenges. Utilizing digital ticketing systems efficiently and collaborating closely with team members also helps ensure smooth operations. Proactively addressing customer concerns and being adaptable to changing circumstances will further enhance the guest experience.

What is a ticket associate?

Ticket Associates are professionals who assist customers with purchasing, exchanging, and resolving issues related to event or transportation tickets. They typically work at box offices, theaters, sports venues, or transportation terminals, providing customer service, processing payments, and ensuring guests have the correct tickets. Ticket Associates may also handle ticketing software, answer inquiries about events or schedules, and help manage crowd flow at entrances. Their role is essential for ensuring a smooth and enjoyable experience for patrons attending events or traveling.

What is the difference between Ticket Associate vs Customer Service Representative?

AspectTicket AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require basic technical knowledgeHigh school diploma; often requires communication skills training
Work EnvironmentTicketing systems, call centers, event venuesCall centers, retail, corporate offices
Employer & Industry UsageEvent venues, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicket Associate vs Customer Service Representative

While both roles involve assisting customers, Ticket Associates primarily handle ticketing and event-related inquiries, often using specialized systems. Customer Service Representatives provide broader support across various industries, focusing on resolving customer issues and inquiries. The roles overlap in communication skills and basic customer service, but Ticket Associates are more specialized in ticketing processes.

What are the key skills and qualifications needed to thrive as a ticket associate, and why are they important?

To thrive as a Ticket Associate, you need strong organizational skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes customer relationship management (CRM) tools is typically required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills and qualities ensure smooth ticketing operations, satisfied customers, and effective handling of high-traffic situations.
What are the most commonly searched types of Ticket jobs in Pennsylvania? The most popular types of Ticket jobs in Pennsylvania are:
What are popular job titles related to Ticket Associate jobs in Pennsylvania? For Ticket Associate jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Ticket Associate jobs in Pennsylvania look for? The top searched job categories for Ticket Associate jobs in Pennsylvania are:
Ticket Associate jobs near you
Infographic showing various Ticket Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Part-Time Lead Ticket Office Associate

Penn State University

University Park, PA • On-site

$18/hr

Part-time

Posted 12 days ago

Penn State University rating

7.8

Company rating: 7.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

228th of 617 rated colleges and universities

Job description

APPLICATION INSTRUCTIONS:
  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
The Center For the Performing Arts is seeking applicants for part-time job of On-Site Lead Ticket Office Associate
The On-Site Lead Ticket Office Associate provides exceptional customer service while serving as a lead staff member during assigned shifts. This part-time position is ideally scheduled for three full shifts per week (preferably Monday, Wednesday, and Friday, 9:45 a.m. to 4:00 p.m.) with limited evening and weekend hours required to support events.
This position assists with daily operations, helps train and support new staff, and provides leadership and customer service in a fast-paced arts and events environment.
Key Responsibilities:
  • Serve as a lead customer service representative during assigned shifts, assisting patrons with ticket sales, concession purchases, and inquiries while ensuring a positive guest experience.

  • Help train and support new staff members.

  • Maintain knowledge of all Arts Ticket Center events, ticket sales, promotions, discounts, and customer service policies.

  • Work closely with college student employees and provide guidance as needed.

  • Perform basic financial and ticketing reconciliations, cash handling, and balancing tasks.

  • Assist with concession operations as needed.

  • Provide outstanding customer service to patrons before, during, and after assigned events.

Requirements:
  • Availability to work three full shifts per week, including limited evenings and weekends.

  • Ability to work collaboratively with college students and the public.

  • Strong communication, organizational, and customer service skills.

  • Ability to stand and/or sit for extended periods.

  • Ability to lift up to 20 pounds.

  • Previous customer service or supervisory experience preferred.

The starting rate for this job is $18/hr.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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