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Ticket Agent Jobs in Portland, OR (NOW HIRING)

Canterbury Hotel Group

Front Desk Agent

Portland, OR · On-site

$16 - $16.25/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we'd ...

Hotel deLuxe

Front Desk Agent

Portland, OR

$15 - $19/hr

Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique ...

Hotel deLuxe

Front Desk Agent

Portland, OR

$15 - $19/hr

Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique ...

Hotel deLuxe

Front Desk Agent

Portland, OR · On-site

$15 - $19/hr

Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique ...

Hotel deLuxe

Front Desk Agent

Portland, OR

$15 - $19/hr

Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique ...

Delta Hospitality Group Inc

Front Desk Agent

Portland, OR · On-site

$17 - $18/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: * Register and assign ...

Delta Hospitality Group Inc

Front Desk Agent

Portland, OR · On-site

$17 - $18/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: * Register and assign ...

Hotel deLuxe

Front Desk Agent

Portland, OR · On-site

$15 - $19/hr

Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique ...

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All JobsTicket Agent JobsTicket Agent Jobs in Portland, OR

Ticket Agent information

See Portland, OR salary details

$11

$17

$21

How much do ticket agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ticket agent in Portland, OR is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.37 per hour, depending on experience, location, and employer.

What is a ticket agent?

Ticket agents are customer service professionals who sell tickets and provide information related to travel, events, or entertainment. They often work at airports, train stations, bus depots, or venues, assisting customers with bookings, reservations, and payment processing. Ticket agents also help resolve travel issues, answer inquiries about schedules and prices, and ensure a smooth check-in process. Their role is essential for providing a positive customer experience and ensuring the efficient operation of ticketing services.

What are the key skills and qualifications needed to thrive as a ticket agent?

To thrive as a Ticket Agent, you need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with ticketing software, reservation systems, and point-of-sale platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for efficiently assisting customers, handling transactions accurately, and maintaining a positive experience in busy travel or event environments.

How do ticket agents typically handle high-pressure situations during peak travel times?

During peak travel times, Ticket Agents often face long lines and time-sensitive issues, such as booking changes or delays. To manage these high-pressure situations, agents rely on strong communication skills, quick problem-solving abilities, and familiarity with ticketing systems. They work closely with colleagues—including supervisors and customer service teams—to ensure smooth operations and provide timely assistance to travelers. Maintaining composure and focusing on customer needs are key to delivering a positive experience even during the busiest periods.

What is the difference between Ticket Agent vs Customer Service Representative?

AspectTicket AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; customer service training
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail, corporate offices
Employer & IndustryTransportation, travel, entertainmentVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel bookingCustomer support, client service

While both roles involve assisting customers, Ticket Agents primarily focus on selling and managing transportation or event tickets in travel and transit environments. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. The key difference lies in the specific industry focus and the type of service provided.

How do you become a ticket agent?

To become a ticket agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is often provided on the job, and familiarity with reservation systems and communication skills are important for success in this role.

How much does a ticket agent make?

A ticket agent typically earns a median annual salary of around $30,000 to $40,000, depending on experience, location, and employer. They often work in customer service environments such as airports, train stations, or bus terminals, and may need to handle ticketing software and customer inquiries.
Ticket Agent jobs near you
Infographic showing various Ticket Agent job openings in Portland, OR as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,506 per year, or $17.1 per hour.

Passenger Service Agent (PDX, OR)

Choice Aviation Service Inc

Portland, OR • On-site

$20/hr

Part-time

Re-posted 5 days ago

Job description

Summary 

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

 Job Duties 

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS) 
  • Inspect and verify passenger documentation. 
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination 
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated. 
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights) 
  • Makes announcements regarding flight activity at gate or over airport’s general PA system. 
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight  and other   questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. 
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer. 
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. 
  • All employees are responsible for ensuring quality control in their own activities. 
  • Cooperate fully with Inspectors to achieve quality inspection commitments. 
  • Performs other duties as requested.  

Requirements 

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills 
  • Must be able to stand, lift, bend for an extended period. 
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.

 


This may include nights, weekends, and holidays