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Join a Team That Sets the Standard for Excellence in Senior Focused Home Care

Do you want to work every Thursday, Friday, Saturday, Sunday and Monday? Do you have experience in Health Care, or the Hospitality Industry? Do you have advanced customer service experience? Are you a Self-Starter who enjoys solving puzzles? Do you love helping others? Can you process information quickly and accurately? Are you driven to be the best!

If you have answered YES to these important questions, please continue to review this posting.

Home Instead® is looking for a positive, motivated, reliable and organized person to join our team as a Staffing Scheduler. Home Instead Is a Private Home Care Company with a reputation for providing extremely high-quality Home Care to our clients, while providing tons of support to our Care Professionals. We continue to grow through these challenging times. If you want to work this 5-day schedule, please continue to read this post! The Staff Scheduler works to ensure our clients are matched with the best possible care provider. You will need to understand hospitality and strategy to be successful in this dynamic role.

Previous experience scheduling staff is required.

Our Staffing Scheduler plays a critical role in ensuring the successful delivery of high-quality care services to our elderly clients. This position requires an individual who can manage multiple priorities simultaneously while maintaining a high level of hospitality, professionalism, and customer service for clients, families, caregivers, and healthcare partners.

If you are a high-performance individual who takes pride in exceeding expectations, solving complex staffing challenges, and contributing to a culture of excellence, we want to hear from you.

Key Responsibilities

Caregiver Scheduling & Staffing Management

· Coordinate and manage complex caregiver schedules to ensure full coverage for client care needs.

· Respond quickly and effectively to schedule changes, call-ins, and urgent staffing situations.

· Match caregivers with clients based on skills, personality, availability, and client requirements.

· Maintain optimal staffing levels while balancing quality care and operational efficiency.

· Ability to develop and manage care giving staff members

Client & Caregiver Support

· Deliver exceptional hospitality and customer service to clients, families, and caregivers.

· Serve as a primary communication point for daily scheduling and service coordination.

· Build strong relationships with caregivers and clients to ensure a positive care experience.

· Support caregiver engagement, retention, and overall workforce satisfaction.

Communication & Documentation

· Maintain detailed and accurate notes regarding client needs, caregiver performance, schedule changes, and service concerns.

· Manage complex communications with multiple stakeholders while demonstrating professionalism and empathy.

· Ensure all records and documentation are timely, thorough, and compliant with company standards.

· Escalate concerns appropriately and proactively identify solutions.

Operational Excellence

· Monitor service delivery to ensure Home Instead's high standards of care are consistently achieved.

· Identify scheduling efficiencies and process improvements.

· Support business goals while maintaining an unwavering commitment to quality care.

· Participate in after-hours problem solving when required to ensure uninterrupted client service.

Qualifications

Required Skills & Experience

· Minimum 2 years of experience in scheduling, workforce coordination, dispatch, healthcare administration, hospitality management, or a related field.

· Proven ability to manage complex scheduling functions and competing priorities.

· Exceptional written and verbal communication skills.

· Strong organizational and time-management abilities.

· High attention to detail with accurate documentation and note-taking skills.

· Experience handling challenging situations with professionalism and confidence.

· Advanced computer proficiency and ability to work within scheduling and CRM systems.

· Ability to remain calm and effective under pressure.

Personal Attributes

· High-performance mindset with a strong competitive drive.

· Excellent problem solver who takes ownership and delivers results.

· Strong sense of accountability and urgency.

· Professional, positive, and resilient under pressure.

· Team-oriented while capable of working independently.

· Passionate about delivering outstanding service to seniors and their families.

What Success Looks Like

The successful candidate will:

· Consistently maintain exceptional caregiver and client coverage.

· Demonstrate outstanding hospitality and service excellence.

· Manage complex daily operational challenges with confidence and professionalism.

· Build trusted relationships with caregivers, clients, and families.

· Contribute to Home Instead's reputation for delivering exceptional care throughout Calgary.

What We Offer

· Permanent full-time employment.

· Competitive salary of $57,000 - $62,000 annually.

· Meaningful work that positively impacts the lives of seniors and their families.

· Professional growth opportunities within a respected and growing organization.

· Supportive and collaborative team environment.

· The opportunity to play a key role in delivering outstanding home care services.

If you are a highly motivated individual who thrives in a demanding, high-expectation environment and is committed to operational excellence and exceptional client care, we encourage you to apply today.

Home Instead Senior Care Calgary is an equal opportunity employer and welcomes applications from all qualified candidates.