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Retail Household AssociateReports To: Retail Household Manager Last Modified: 10/14/25Role Overview:Help Create Life Change Through Second ChancesAt New Horizons Thrift Stores, our cause is to help create life change through second chances, one purchase, one life at a time. As a Retail Household Associate, you’ll be a part of that mission by keeping the household section of the store clean, well-stocked, and organized—making it easy for every guest to discover joy and find something meaningful to take home.This role is focused on stocking, organizing, rotating, and maintaining product on the sales floor, working under the guidance of the department leader and store manager as part of the retail team.Additional tasks may be assigned at times by your supervisor. Consideration will be given to your current workload and duties.Key Areas of Responsibility:Stocking and Product FlowRestock shelves and tables with clean, quality household items from backstock or processing cartsEnsure items are properly categorized, displayed, and easy for guests to shopMaintain a steady flow of product to keep shelves looking full and freshOrganization and CleanlinessKeep the household area clean, tidy, and visually appealing throughout the shiftOrganize and straighten shelves, remove broken or misplaced itemsWipe down shelves and product surfaces as neededPulling Unsold ProductFollow the store’s color tag rotation schedulePull and remove items that have passed their selling cycleAssist with preparing pulled items for recycling, rotation, or disposalGuest InteractionGreet guests warmly and respond to questions about household itemsOffer assistance when appropriate and direct guests to other departments when neededTeam SupportAssist with store-wide recovery, cleanliness, and special projectsComplete register shifts as assignedComplete other tasks as assigned by leadershipWorkplace EnvironmentPhysical ConditionsWork is performed indoors in a retail environmentExposure to dust, cleaning supplies, changing temperatures, and used goods is common.Physical DemandsFrequent standing, walking, bending, reaching, lifting, and repetitive movementsAbility to lift and move up to 25 pounds regularly and up to 50 pounds occasionally, either alone or with assistanceWork ScheduleMonday through Friday: 8:00 AM to 5:00 PMExpect occasional evening, holiday, and weekend shifts.A minimum of one evening shift and one Saturday shift per month will be scheduled in place of a regular shift.Desired Skills & Qualifications:Basic SkillsActive Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.Speaking- Talking to others to convey information effectively.Social SkillsCoordination- Adjusting actions in relation to others' actions.Service Orientation- Actively looking for ways to help people.Desktop Computer SkillsInternet- Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).Navigation- Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.Experience/Training Required:No previous experience or training required.Compensation/Benefits:This position may be classed as full time or part time based on average hours scheduled per week.Full-timeThis is a non-exempt full-time position. Overtime pay rate applies for time worked over 40 hours per week.Paid Medical Leave, MEC, and Life Insurance are included, optional health benefits include Vision, and HDHP. Paid vacation begins to accrue after 30 days.Compensation will be paid twice a month, on the 7th and 21st of each month.Part-timeThis is a non-exempt part-time position scheduled for 30 hours or less per week. Overtime pay rate applies in the case that more than 40 hours are worked in a week.Paid Medical Leave is included. Additional paid time off benefits are not included for part-time employees.Compensation will be paid twice a month, on the 7th and 21st of each month.Additional information:We encourage all staff to participate in community life, and volunteer opportunities may occasionally arise outside the scope of regular job responsibilities. Any participation in these activities is welcomed but considered voluntary and unpaid.Employee Acknowledgement:By signing below, I acknowledge that I understand the expectations, responsibilities, and requirements of the Retail Household Associate position. I understand that this job description may be reviewed and updated as needed by New Horizons Thrift Store leadership.Employee namePrint ___________________________________Sign ___________________________________ Date___________________ #J-18808-Ljbffr