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The Works Cafe Jobs (NOW HIRING)

Bagel Works

General Manager - Westford, MA

Westford, MA · On-site

$67K - $75K/yr

The Works Café General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help ...

Bagel Works

General Manager -Keene, NH

Keene, NH · On-site

The Works Café General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help ...

Bagel Works

General Manager - Hanover, NH

Hanover, NH · On-site

The Works Café is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique ...

Bagel Works

General Manager - Brattleboro, VT

Barnard, VT · On-site

$65K - $75K/yr

The Works Café General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help ...

Bagel Works

Assistant Manager (Keene, NH)

Keene, NH · On-site

The Works Café is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique ...

Bagel Works

Assistant General Manager

Westford, MA · On-site

$55K - $65K/yr

The Works Café is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique ...

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The Works Cafe information

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How much do the works cafe jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for the works cafe in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $19.95 per hour, depending on experience, location, and employer.

What is The Works Cafe?

The Works Cafe is a regional chain of cafes known for serving fresh, healthy food such as bagels, sandwiches, salads, and coffee. Founded in 1988, The Works Cafe emphasizes locally sourced ingredients and environmentally conscious practices. The cafes provide a welcoming atmosphere for dining in, takeout, or working remotely, and are especially popular in the Northeastern United States. Their menu often includes vegetarian, vegan, and gluten-free options to cater to a variety of dietary preferences.

What are the key skills and qualifications needed to thrive as a cafe manager at The Works Cafe?

To thrive as a Cafe Manager at The Works Cafe, you typically need experience in food service management, staff supervision, and inventory control, often supported by a background in hospitality or business administration. Familiarity with point-of-sale (POS) systems, scheduling software, and food safety certifications is essential. Strong leadership, excellent customer service, and effective communication skills help managers inspire teams and create a welcoming environment. These competencies ensure smooth operations, customer satisfaction, and business growth in a competitive hospitality industry.

What does a typical shift at The Works Cafe involve, and how do team members collaborate during busy hours?

At The Works Cafe, a typical shift involves a mix of food preparation, customer service, and maintaining a clean work environment. Team members collaborate closely, especially during peak hours, by communicating efficiently to fulfill orders quickly and accurately. Cross-training is common, allowing staff to help in different areas as needed, and there's a strong emphasis on teamwork to ensure a smooth workflow and positive guest experience. This collaborative environment helps build strong relationships and provides opportunities to learn new skills on the job.

What is the difference between The Works Cafe vs Barista?

AspectThe Works CafeBarista
Required CredentialsHigh school diploma; on-the-job trainingHigh school diploma; barista certification often preferred
Work EnvironmentCoffee shop, casual, fast-pacedCoffee shop, casual, customer-focused
Employer & IndustryFood service, hospitalityFood service, hospitality
Common Search/ComparisonCustomer service, coffee preparationEspresso making, customer service

While both roles operate in coffee shops and involve customer service, The Works Cafe typically refers to a specific employer or brand, whereas a Barista is a job title for someone preparing coffee and serving customers. The main differences lie in branding and specific job responsibilities, but both require similar skills and work environments.

More about The Works Cafe jobs
What cities are hiring for The Works Cafe jobs? Cities with the most The Works Cafe job openings:
What job categories do people searching The Works Cafe jobs look for? The top searched job categories for The Works Cafe jobs are:
The Works Cafe jobs near you
Infographic showing various The Works Cafe job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,975 per year, or $16.3 per hour.

General Manager - Westford, MA

Bagel Works

Westford, MA • On-site

$67K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
Overview:
The Works Café General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to company standards, policies and procedures, and in compliance with all applicable laws.
The Works offers:
  • competitive pay with monthly bonus potential
  • managers eat free on shift
  • fun environment, great food that people love
  • earned time off
  • flexible hours
  • health, dental, and vision Insurance
  • 401-K with match
  • all employees offered free bagel with cream cheese, coffee and tea every shift
  • 60% employee meal discount - on and off the clock
  • appreciation bonus potential for team members
  • paid time to volunteer in the community
  • employee loan program
  • socially and environmentally considerate employer and restaurant operator
  • investment in you and your career growth

Requirements
Responsibilities include but are not limited to the following:
  • Able to perform all responsibilities of restaurant team members
  • Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff
  • Foster a positive work environment by promoting teamwork, providing coaching and feedback, and by resolving conflicts
  • Implement training programs to enhance team member skills and performance
  • Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
  • Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of company standards and systems
  • Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
  • Create and maintain a guest focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
  • Ensure exceptional customer service by providing a welcoming and friendly atmosphere
  • Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues
  • Monitor and control food and labor costs, inventory levels, and waste to maximize profitability
  • Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
  • Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
  • Communicate restaurant priorities, goals and results to restaurant team members
  • Execute new product roll-outs including training, marketing, and sampling
  • Completion of GFS and other vendor orders to ensure all products are fully stocked but within par needs
  • Conduct operational assessments and corresponding action plans for food safety and company standards
  • Ensure restaurant budget is met as determined by District Manager

Education/Experience:
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
  • College Degree preferred

Key Competencies:
  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team including giving positive and constructive feedback
  • Guest focused
  • Time Management
  • Ability to manage conflict
  • Problem solving
  • Motivating others

Physical Demands and Working Conditions:
  • Standing on feet for extended periods of time
  • Repetitive motion including bending, stooping and reaching
  • Lifting objects, including boxes, ice, and product up to 50lbs (if applicable)
  • Working in a small space
  • Exposure to extreme temperatures
  • 50 hours per week, 10-hour shifts
  • Evenings, Holidays, and Weekend availability may be required

Salary Description
67 - 75k

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