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The Tire Rack Jobs in Indiana (NOW HIRING)

Discount Tire

Wholesale Customer Care Specialist I

Osceola, IN · On-site

$15.50 - $20.75/hr

At Tire Rack, we operate with the values of IOOGA -- Integrity, Our People, Our Customers, Growth, and Attitude. What You'll Do Customer Service & Support * Respond to customer inquiries via phone ...

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The Tire Rack information

See Indiana salary details

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$19

$40

How much do the tire rack jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for the tire rack in Indiana is $19.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by warehouse associates at The Tire Rack, and how are they addressed?

Warehouse associates at The Tire Rack often encounter challenges such as managing high volumes of inventory, meeting tight shipping deadlines, and maintaining organization within a fast-paced environment. The company addresses these challenges by providing thorough training, utilizing efficient inventory management systems, and fostering strong teamwork. Associates are encouraged to communicate openly with supervisors, and cross-training opportunities help staff adapt to varying workloads and responsibilities.

What is the difference between The Tire Rack vs Tire Technician?

AspectThe Tire RackTire Technician
CredentialsNone required, online sales and consultationHigh school diploma, certifications often preferred
Work EnvironmentOnline platform, warehouse, retail storesAuto repair shops, service centers, retail stores
Industry UsageRetail tire sales, automotive accessoriesInstalling, repairing, balancing tires
Common Search/ComparisonOnline tire shopping optionsTire installation and repair services

The Tire Rack primarily operates as an online retailer and distributor of tires and automotive accessories, focusing on sales, product reviews, and customer support. Tire Technicians, on the other hand, work directly in auto service centers installing and repairing tires. While The Tire Rack offers a platform for consumers to purchase tires, Tire Technicians are hands-on professionals in the automotive service industry. Both roles are essential in the tire industry but serve different functions and work environments.

What is The Tire Rack?

The Tire Rack is a well-known online retailer that specializes in selling tires, wheels, and related automotive accessories. Founded in 1979, the company provides customers with a wide selection of products, detailed product information, and customer reviews to help guide purchasing decisions. The Tire Rack also offers tire installation services through a network of recommended installers across the United States. Their website features useful tools to help customers find the right tires for their vehicles and compare different brands and models. They are recognized for fast shipping and knowledgeable customer support.

What are the key skills and qualifications needed to thrive as a Tire Technician, and why are they important?

To thrive as a Tire Technician, you need a solid understanding of tire installation, repair, balancing, and safety procedures, often supported by a high school diploma or equivalent. Familiarity with tools such as tire changers, balancers, and alignment systems, as well as certifications like TIA (Tire Industry Association), are valuable. Attention to detail, strong customer service, and reliability help technicians excel in customer-facing and fast-paced environments. These skills and qualities are crucial for ensuring vehicle safety, customer satisfaction, and efficient workflow in tire service operations.
What are popular job titles related to The Tire Rack jobs in Indiana? For The Tire Rack jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching The Tire Rack jobs in Indiana look for? The top searched job categories for The Tire Rack jobs in Indiana are:
The Tire Rack jobs near you
Infographic showing various The Tire Rack job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,819 per year, or $19.6 per hour.
Wholesale Customer Care Specialist I

Wholesale Customer Care Specialist I

Discount Tire

Mishawaka, IN • On-site

$16 - $21/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Discount Tire rating

6.2

Company rating: 6.2 out of 10

Based on 1,036 frontline employees who took The Breakroom Quiz

310th of 715 rated retailers

Job description

Overview:

Wholesale Customer Care Specialist I(8-5)

Employment Type: Full-Time
Location: South Bend, IN (On-Site)

About the Role

The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.

The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels.

At Tire Rack, we operate with the values of IOOGA — Integrity, Our People, Our Customers, Growth, and Attitude.

What You'll Do

Customer Service & Support

  • Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
  • Provide accurate information regarding orders, products, policies, and procedures.
  • Resolve basic customer concerns and complaints while maintaining a positive customer experience.
  • Monitor and manage call tags, hold tickets, and general customer service inbox communications.

Order & Warranty Processing

  • Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.
  • Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims.
  • Prepare rebate submissions and assist with warranty-related administrative processes.
  • Track customer order deliveries and return shipments to ensure timely resolution and communication.

Collaboration & Administrative Support

  • Support cross-functional teams with miscellaneous administrative and operational tasks.
  • Maintain accurate records and documentation related to customer interactions and warranty processing.
  • Assist with departmental initiatives and projects as assigned.

What We're Looking For

Required Qualifications

  • Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment.
  • General knowledge of Microsoft Office applications.
  • Strong customer-service mindset with a commitment to delivering exceptional experiences.
  • Excellent verbal and written communication skills.
  • Effective problem-solving, active listening, and negotiation abilities.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment.
  • Demonstrated initiative and willingness to learn new systems and processes.
  • Ability to quickly adapt to changing priorities and technology.

Education

  • High school diploma or equivalent required.
  • Equivalent combination of education and experience may be considered.

Schedule

Work Days

  • Monday through Friday
  • Occasional Saturdays and Sundays may be required based on business needs

Work Hours

  • Normal schedule is 8:00 a.m. to 5:00 p.m.
  • Additional hours may be required as business needs dictate

Why Join Tire Rack?

At Tire Rack, you'll join a team dedicated to delivering outstanding customer experiences while supporting one of the most trusted names in the tire industry. We offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our customers and business every day.

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you.

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What Discount Tire employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Discount Tire

Sourced by ZipRecruiter

In 1960, Bruce T. Halle founded the first Discount Tire in Ann Arbor, Michigan. Starting with an inventory of only six tires, Halle grew his store by cultivating connections to the community and honoring relationships with customers and employees. Through respect, fairness, and a willingness to always pay it forward, Halle transformed his store into a thriving, responsible business. Today, Discount Tire is America's largest independent tire and wheel retailer. Our 1,100+ locations across 37 states provide a wide range of product choices, affordable pricing, and expert staff. More importantly, all our stores offer the individual customer focus and warm personal touch you'd expect from a neighborhood store. In the spirit of the first Discount Tire store, we maintain commitments to mutual respect and fairness for all through community engagement and responsible growth. Discount Tire continues to prosper because of the vision that lives and thrives in the hearts of our employees, from the store level to the corporate level. Visit one of our stores today and experience the values that make Discount Tire the nation's most trusted tire and wheel retailer. Learn more about our Company, our culture, and our benefits by visiting careers.discounttire.com

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

1960

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