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To serve and protect the members, guests, employees, property and other resources of Quail Ridge properties in accordance with applicable laws, departmental policies and procedures, and Association Rules and Regulations.

DUTIES

Gatehouse Duties:

• Access control - verify guest authorization and process entrants to the community
• Assist in the maintenance of resident/member files to include master information updates and temporary/permanent guest list updates
• Check the driving license of all guests/vendors entering the property
• Issue and account for all residence and building keys in accordance with applicable policies and procedures
• Monitor residential and perimeter fence alarms and dispatch patrol units as needed
• Monitor telephones, cameras, and 911 pager, and alarm systems. Address member/resident concerns as needed
• Dispatch and keep patrol units informed in the event of Medical Emergencies, Alarms and Incidents
• Accurately note and report all activities
• Maintain the gatehouse(s) in a clean and orderly manner
• Must be able to lift 50lbs, and be able to run from danger, or to assist another
• Provide assistance to residents/members as needed
• Observe and report any suspicious or significant activity within sight of your post
• Maintain gatehouse log books, patrol logs and incident reports as needed
• Read all current Directives and Postings
• Refer any vendor/resident conflict to the Shift Supervisor
• Monitor property access
• Keep apprised of property incidents
• Must meet required attendance policies/procedures/requirements
• Perform other duties as assigned

Patrol Duties:

• Patrol the interior streets, common areas, residential areas, and perimeter fence-line [when appropriate] of Quail Ridge
• Observe and report violations of Association Rules and Regulations to the shift supervisor, issuing written citations when appropriate
• Respond to all emergencies and incidents as directed by the Gate Officer or Shift Supervisor
• Respond to and investigate all residential and perimeter alarms, including entering and clearing homes, and conducting foot patrols along perimeter fences when needed
• Observe and report any property damage to the shift supervisor
• Report all street and residential light malfunctions
• Lock and open designated buildings/offices as directed
• Provide traffic control as needed
• Investigate suspicious situations or activities, and inform the Shift Supervisor
• Conduct tests of all equipment at the start of shift, to assure proper functioning. Report problems and malfunctions to the shift supervisor
• Maintain the Department's vehicles and equipment. Report problems and malfunctions to the Shift Supervisor
• Perform other duties as assigned

QUALIFICATIONS

• Must be at least 21 years of age
• Must have a high school diploma or its equivalent
• Must have current State of Florida D' and G' Security/Firearms licenses and maintain state requalification's and active license status
• Must have a valid State of Florida Driver's License
• Must obtain and maintain CPR, AED, and 1st Aid certifications
• Must be insurable under Quail Ridge's vehicle insurance policy
• Must have clean criminal and motor vehicle records
• Military, law enforcement, emergency medical or significant security experience is preferred
• Must be able and willing to take directions
• Must complete tasks as assigned
• Must be a self-starter and eager to learn
• Must be able to recognize and solve problems
• Must possess time management skills
• Must maintain high performance standards
• Knowledge of safe, efficient mechanical operation of vehicles, golf carts and other
• Must have the ability to communicate fluently in written and spoken English. (Second language is desirable)
• Must be computer literate
• Ability to remain calm, think, and make decisions under stress
• Must present and neat and clean appearance
• Must have great interpersonal skills
• Must have the ability to multi-task, in a fast-paced customer service oriented environment
• Must be willing to take the initiative, and have the ability to perform assigned tasks with minimal supervision
• Ability to follow written and oral directions
• Must be able to operate necessary equipment safely and efficiently
• Must be able to walk extensively as well as sit or stand for extended periods of time while performing job functions
• Must be able to lift up to 50lbs in various forms
• Must be physically able to - run, jump, protecting one's self from physical harm may be required.
• Ability to stand for extended periods both indoors and outdoors in the heat, cold, rain, etc

Drug Free Workplace

Equal Employment Opportunity