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The Realreal Jobs (NOW HIRING)

The RealReal

FJW Specialist III

Perth Amboy, NJ · On-site

$27/hr

About The Role As a Fine Jewelry & Watch Specialist at The RealReal, you'll have an opportunity to make a big impact from day one! You'll be a key driver of our commitment to authenticity by ...

The RealReal

Assistant Store Manager - Miami

Miami, FL · On-site

$65K - $74K/yr

Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal's Diversity, Equity, and Inclusion training * Lead by example on the sales floor

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$103.9K

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How much do the realreal jobs pay per year?

As of Jun 9, 2026, the average yearly pay for the realreal in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is The RealReal?

The RealReal is an online and brick-and-mortar marketplace specializing in authenticated luxury consignment. It allows individuals to buy and sell high-end designer items such as clothing, handbags, jewelry, and home goods. The company employs experts to authenticate each item, ensuring buyers receive genuine products. Sellers can consign their items and earn a percentage of the sale price, making it a popular platform for both buyers and sellers of luxury goods.

What are some common challenges faced by Client Services Associates at The RealReal, and how does the team support overcoming them?

Client Services Associates at The RealReal often navigate high volumes of customer inquiries, particularly during peak seasons or major sales events. Balancing efficiency with the luxury-level service expected by clients can be challenging. The team fosters a supportive environment through ongoing training, clear communication channels, and collaboration with other departments such as Authentication and Sales to resolve complex issues swiftly. This structure ensures associates have the resources and guidance needed to provide exceptional service while managing workload effectively.

What is the difference between The Realreal vs The Realreal?

AspectThe Realreal

Since the comparison is with itself, there is no difference between The Realreal and The Realreal. If you meant to compare The Realreal with a similar role like a consignment specialist or luxury goods authenticator, please specify. Generally, The Realreal is a luxury consignment company specializing in authenticating and selling designer items, requiring expertise in authentication, customer service, and sales. The role involves working in a retail or warehouse environment, often with certifications in luxury goods or authentication. For accurate comparison, please clarify the second role.

What are the key skills and qualifications needed to thrive as an Authentication Specialist at The RealReal, and why are they important?

To thrive as an Authentication Specialist at The RealReal, you need expertise in luxury goods, keen attention to detail, and relevant experience or education in fashion, gemology, or related fields. Familiarity with authentication tools, inventory management systems, and digital cataloging platforms is highly valued. Strong observational skills, integrity, and effective communication help you stand out in this role. These skills ensure accurate identification of genuine products, build customer trust, and uphold the company’s reputation for quality and authenticity.
What cities are hiring for The Realreal jobs? Cities with the most The Realreal job openings:
What states have the most The Realreal jobs? States with the most job openings for The Realreal jobs include:
The Realreal jobs near you
Customer Experience Specialist (Sales Associate) - Greenwich

Customer Experience Specialist (Sales Associate) - Greenwich

The RealReal

Greenwich, CT

$21 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

The RealReal rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

About The Role
The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
What You Get To Do Every Day
  • Educate customers on The RealReal's mission of sustainable fashion and business structure
  • Drive sales through customer engagement, suggestive selling, and sharing product knowledge
  • Clearly communicate our consignment process and set proper expectations with the consignor during drop off
  • Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
  • Ensure product is handled to the highest quality standards
  • Provide a high level of service while navigating multiple customer journeys simultaneously
  • Educate customers on The RealReal mission and business structure
  • Build brand loyalty by delivering a best in class customer experience
  • Outreach daily to existing customers to drive traffic to retail store
  • Support consignor relations issues
  • Assist with opening and closing procedures
  • Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
  • Other duties as assigned
What You Bring To The Role
Minimum Requirements:
  • 1+ years retail experience in a customer or business-facing position
  • Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
  • Dedication to delivering an elevated experience to both customers and employees
  • Ability to problem solve in order to meet the needs of customers
  • A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
  • Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
  • Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome
  • Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
  • Ability to excel in a dynamic, fast paced environment
Preferred Requirements:
  • Previous luxury/consignment retail experience
  • Proficiency with Google Suite and Salesforce
  • Experience using Mac iOS operating system
Compensation, Benefits, + Perks
FULL TIME BENEFITS
  • $750/month bonus (at target)
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental, Vision & Commuter Benefits (applicable locations)
  • Paid Parental Leave
  • 9 Paid Company Holidays
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
  • Find out more about our Benefits here.
PART TIME BENEFITS
  • $375/month bonus (at target)
  • Employee Stock Purchase Plan
  • 9 Paid Company Holidays
  • 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
  • Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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