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The Help Group Jobs in Florida (NOW HIRING)

TrovaSearch

Help Desk Supervisor

Orlando, FL

The majority of this person's time is spent in the queue as a functional Level II technician ... Windows Server administration, Active Directory, and Group Policy. * Microsoft 365 / Exchange ...

Gateway Recruiting

Territory Manager

Orlando, FL

... of the implementation. * Implantation support, follow-up, and troubleshooting. * Training new employees. * Contact development to ICD-patient self-help group. * Develop additional business at ...

DASI LLC

Helpdesk Manager

Doral, FL · On-site

Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and ... DASI, LLC. and group companies are an Equal Opportunities Employer

DaSi AG

Helpdesk Manager

Doral, FL · On-site

Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and ... DASI, LLC. and group companies are an Equal Opportunities Employer

JF Group

Construction Helper

Lakeland, FL · On-site

$14.50 - $18.75/hr

Description The JF Petroleum Group stands as a premier leader in the North American fueling ... They may carry tools and materials or help set up equipment. They are able to perform a wide range ...

JF Group

Construction Helper

Jacksonville, FL · On-site

$13.75 - $18/hr

Description The JF Petroleum Group stands as a premier leader in the North American fueling ... They may carry tools and materials or help set up equipment. They are able to perform a wide range ...

JF Group

Construction Helper

Lakeland, FL · On-site

$14.50 - $18.75/hr

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure ... They may carry tools and materials or help set up equipment. They are able to perform a wide range ...

JF Group

Construction Helper

Jacksonville, FL · On-site

$13.75 - $18/hr

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure ... They may carry tools and materials or help set up equipment. They are able to perform a wide range ...

JF Petroleum Group

Construction Helper

Lakeland, FL · On-site

$14.50 - $18.75/hr

Job Type Full-time Description The JF Petroleum Group stands as a premier leader in the North ... They may carry tools and materials or help set up equipment. They are able to perform a wide range ...

JF Petroleum Group

Construction Helper

Jacksonville, FL · On-site

$13.75 - $18/hr

Job Type Full-time Description The JF Petroleum Group stands as a premier leader in the North ... They may carry tools and materials or help set up equipment. They are able to perform a wide range ...

Amatriot Group, LLC

Help Desk Technician

Tampa, FL

$50K - $53K/yr

... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ... Manage the functionality and efficiency of a group of computers running on one or more operating ...

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The Help Group information

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$7

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$24

How much do the help group jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for the help group in Florida is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working at The Help Group, and how can new employees successfully navigate them?

Professionals at The Help Group, which specializes in serving children and young adults with special needs, often encounter challenges such as balancing individualized student support with group activities and collaborating across interdisciplinary teams. New employees may also need to adapt to a fast-paced environment that requires flexibility and continuous learning. Success in this role often comes from proactive communication, openness to feedback, and participation in ongoing professional development opportunities provided by the organization. Building strong relationships with colleagues and families can also help new staff members feel supported and integrated into the team.

What are the key skills and qualifications needed to thrive as a special education teacher at The Help Group?

To excel as a Special Education Teacher at The Help Group, you need a bachelor's degree in special education (or a related field), state teaching credentials, and a deep understanding of various learning disabilities. Familiarity with Individualized Education Programs (IEPs), classroom management software, and assistive technology is typically required. Patience, creativity, and strong communication skills help foster a supportive and effective learning environment for students with special needs. These skills ensure individualized instruction, compliance with educational standards, and positive outcomes for diverse learners.

What is The Help Group?

The Help Group is a nonprofit organization dedicated to serving children, adolescents, and young adults with special needs, including autism spectrum disorder, learning disabilities, ADHD, and emotional and behavioral challenges. Established in Los Angeles, it operates specialized schools, therapy programs, and other support services to help individuals achieve their maximum potential. The Help Group works with families, educators, and professionals to provide comprehensive care, education, and advocacy for those it serves.
What are popular job titles related to The Help Group jobs in Florida? For The Help Group jobs in Florida, the most frequently searched job titles are:
What job categories do people searching The Help Group jobs in Florida look for? The top searched job categories for The Help Group jobs in Florida are:
The Help Group jobs near you
Infographic showing various The Help Group job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $32,400 per year, or $15.6 per hour.

Help Desk Supervisor

TrovaSearch

Orlando, FL

Other

Medical, Dental, Vision, PTO

Re-posted 15 days ago

Job description

Position Summary
The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this person's time is spent in the queue as a functional Level II technician - resolving escalations and supporting clients directly while also supervising, coaching, and coordinating the work of the Level I staff. This is a player-coach position for an experienced technician with a service-delivery background who is ready to step into a lead/supervisory capacity.
Technical Responsibilities (Working Level II)
  • Works the ticket queue as a functional Level II technician, resolving escalations and issues beyond first-level support across networking, servers, and end-user systems.
  • Serves as the primary escalation point for Level I technicians, providing real-time troubleshooting guidance and second-level resolution.
  • Coordinates with Level III engineers, vendors, and carriers as needed to drive complex issues to resolution.
  • Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server, networking, firewalls/VPN, backup/recovery, and end-user systems.
  • Maintains ownership of customer communication and satisfaction, ensuring clients are kept informed through full resolution.
  • Assists with servicing VOIP, SIP, SIP gateways, IADs, and PBX platforms.
Supervisory Responsibilities
  • Provides day-to-day supervision of the help desk team, including ticket triage, assignment, prioritization, and dispatch to balance workloads.
  • Monitors response and resolution times against service-level agreements (SLAs) and takes appropriate action to keep work on track.
  • Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop their skills over time.
  • Assists with scheduling, staffing, interviewing, and routine performance feedback for the support team.
  • Helps maintain and improve help-desk processes, documentation, and knowledge-based content in alignment with IT best practices.
  • Acts as a working supervisor carrying a personal ticket load while overseeing the team.
  • Performs hands-on technician duties as required to meet service levels during periods of high volume or coverage gaps.
  • Creates and maintains a work environment aligned with the organization's goals and strategies, demonstrating a unified voice and consistent message from leadership.
  • Actively supports all organizational policies and procedures in communications and interactions with staff and peers.
Organizational Responsibilities
  • Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Technical Knowledge (Level II)
Demonstrated working knowledge across the following is required:
  • Networking fundamentals: routing, switching, IP addressing, DHCP, DNS, VLANs, and wireless (SSID, AP, 802.1x).
  • Windows Server administration, Active Directory, and Group Policy.
  • Microsoft 365 / Exchange administration and end-user support.
  • Firewalls, VPNs, and basic network security concepts.
  • Backup, recovery, and basic virtualization concepts.
  • Familiarity with VOIP / SIP and basic telecom concepts.
Tools & Environment
Experience administering or supporting the following is preferred:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)
Education
  • Associate or bachelor's degree in information technology or a related field preferred. A combination of education, training, and experience may be considered in lieu of a degree.
Work Experience
  • Level II technical knowledge and experience required - the candidate must be able to independently resolve issues beyond first-level support (see Technical Knowledge above).
  • Previous service-delivery and Level II help desk experience required.
  • Prior experience as a lead or senior technician (or other supervisory experience) in a help desk environment strongly preferred.
  • Prior MSP (managed service provider) experience strongly preferred.
  • 3+ years of help desk or technical support experience.
  • Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft, or similar) a plus.
Skills and Attributes
  • Strong critical-thinking skills and decisive judgment
  • Able to work under minimal supervision.
  • Able to work in a fast-paced environment and take appropriate action under pressure.
  • Clear, professional communication with both clients and team members.
  • Strong organizational skills and keen attention to detail.
  • Ability to travel to local client sites as needed.
Benefits
  • Health, dental, and vision coverage.
  • Generous vacation and paid time off (PTO) policy.

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