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The Chat Shop Jobs (NOW HIRING)

See's Candy Shops, Inc.

Sr. Candy Concierge

Carson, CA · On-site

$22 - $25/hr

See's is a leader in the confectionery industry with over 250 retail shops across the USA, a ... Deliver exceptional customer service via phone, email, chat, and text, aligned with See's Core ...

Drybar Shops

Sales Associate / Receptionist

Ardmore, PA · On-site

$14 - $18.50/hr

Whether you're looking for your next role or just curious about what's new, now's the perfect time to chat! Job Title: Drybar Ardmore Ambassador Reports to: Shop Manager Job Summary: The Drybar ...

Drybar Shops

Sales Associate / Receptionist

White Plains, NY

$13.75 - $17.25/hr

Whether you're looking for your next role or just curious about what's new, now's the perfect time to chat! Job Title: Drybar White Plains Ambassador Reports to: Shop Manager Job Summary: The Drybar ...

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

About Quilt Software Ever wondered how your favorite local shops compete with the big guys? That ... to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the ...

Arvig

Heavy Equipment / Diesel Mechanic

New Hope, MN

$36 - $48/hr

FAST TRACK YOUR APPLICATION: Text "MECHANIC" to (866) 554-2852 to chat with our recruiter ... You will independently lead the service and repair of a diverse construction fleet, mastering ...

New

Rymark Inc

Generator repair mechanic

Mesa, AZ · On-site

$15 - $24/hr

Small mom and pop shop that has an easy going atmosphere. Must have your own tools. Pay range is ... Closed the week between christmas and new year full pay. Please send your resume and lets chat.

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

About Quilt Software Ever wondered how your favorite local shops compete with the big guys? That ... to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the ...

Rymark Inc

Generator repair mechanic

Mesa, AZ · On-site

$15 - $24/hr

Small mom and pop shop that has an easy going atmosphere. Must have your own tools. Pay range is ... Closed the week between christmas and new year full pay. Please send your resume and lets chat.

Drybar Shops

Sales Associate / Receptionist

White Plains, NY · On-site

$13.75 - $17.25/hr

Whether you're looking for your next role or just curious about what's new, now's the perfect time to chat! Job Title: Drybar White Plains Ambassador Reports to: Shop Manager Job Summary: The Drybar ...

Drybar Shops

Sales Associate / Receptionist

Ardmore, PA · On-site

$14 - $18.50/hr

Whether you're looking for your next role or just curious about what's new, now's the perfect time to chat! Job Title: Drybar Ardmore Ambassador Reports to: Shop Manager Job Summary: The Drybar ...

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All JobsThe Chat Shop Jobs

The Chat Shop information

See salary details

$8

$16

$27

How much do the chat shop jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for the chat shop in the United States is $16.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between The Chat Shop vs Customer Service Representative?

AspectThe Chat ShopCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, online chat and messaging platformsTypically in-office or remote, handling customer inquiries via phone, email, or chat
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, finance, and various service sectors
Common Search/ComparisonYesYes

The Chat Shop and Customer Service Representative roles both involve assisting customers, often require similar skills, and are used across various industries. The main difference lies in the work environment: The Chat Shop primarily offers remote online chat positions, while Customer Service Representatives may work in-office or remotely handling multiple communication channels. Both roles are essential for customer support and share overlapping responsibilities, but The Chat Shop specializes in digital chat support for online brands.

Is chat jobs legit?

Chat jobs, such as customer service or support roles, are legitimate employment opportunities when offered by reputable companies. These positions typically involve communicating with customers via live chat platforms and may require skills in communication and computer use. Job seekers should verify the company's credibility and be cautious of scams or unrealistic promises.

How do I become a text chat agent?

To become a text chat agent, you typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many companies require prior customer service experience and may ask for familiarity with chat platforms or specific tools. Applying through company websites or job boards and completing any required training or assessments are common steps in the hiring process.

What are some common challenges faced by live chat agents at The Chat Shop, and how can they be addressed?

Live chat agents at The Chat Shop often navigate multiple conversations simultaneously, which requires strong multitasking and time management skills. A common challenge is maintaining high-quality, personalized responses while handling a fast-paced chat queue. Agents can overcome this by utilizing structured templates, actively listening to customers, and regularly reviewing training materials. Support from team leads and ongoing coaching also play a crucial role in helping agents manage stress and improve their performance.

What services does thechatshop provide?

The Chat Shop provides customer support services through live chat, messaging, and email channels. They often employ remote agents trained in communication skills and may use tools like live chat software to assist clients' customers efficiently.

What is The Chat Shop and what do they do?

The Chat Shop is a company that specializes in providing live chat outsourcing services for businesses. They help companies engage website visitors in real time, offering customer support, lead generation, and sales assistance through expertly trained chat agents. By partnering with The Chat Shop, businesses can improve customer satisfaction, increase conversions, and provide 24/7 support without having to manage their own in-house chat team.

What are the key skills and qualifications needed to thrive as a Chat Agent at The Chat Shop, and why are they important?

To thrive as a Chat Agent at The Chat Shop, you need excellent written communication skills, fast and accurate typing, and strong problem-solving abilities, often supported by prior customer service experience. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to multitask help agents stand out. These skills ensure high-quality customer interactions, efficient issue resolution, and contribute to customer satisfaction and retention.

Is Chatshop legit?

The Chat Shop is a legitimate company that offers customer service and chat support roles, often requiring good communication skills and familiarity with chat platforms. Many employees report positive experiences, and the company is known to follow standard employment practices. However, as with any job opportunity, it is advisable to research current reviews and verify the company's credentials before applying.
More about The Chat Shop jobs
What cities are hiring for The Chat Shop jobs? Cities with the most The Chat Shop job openings:
What states have the most The Chat Shop jobs? States with the most job openings for The Chat Shop jobs include:
What job categories do people searching The Chat Shop jobs look for? The top searched job categories for The Chat Shop jobs are:
The Chat Shop jobs near you
Infographic showing various The Chat Shop job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $34,588 per year, or $16.6 per hour.
Customer Support Representative - U.S. based

Customer Support Representative - U.S. based

Shopmonkey

Morgan Hill, CA • On-site, Remote

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you'll deliver effective relationship-based customer service in support of the department. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers. Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.
Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.
You will have the opportunity to:
  • Learn all about the Shopmonkey product suite and automotive industry
  • Use a relationship-based approach, deliver best-in-class service to our Customers
  • Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
  • Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns
  • Effectively manage workload, maintain assigned schedule, and attendance standards.
  • Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
  • Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
  • Maintain a balance between company policy and Customer benefits in decision making.

Support Metrics:
  • Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
  • Analyze and report trends from Auto Shops feedback, to determine needed process improvements

Communication:
  • Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through
We are looking for people who:
  • Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
  • Have a clear, professional, friendly and informative communication style
  • Enjoy creative problem solving and experiencing new and different challenges everyday
  • Are self-directed learners and highly motivated
  • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
  • Adapt quickly to changing priorities and evolving customer needs

Bonus Points:
  • Enthusiasm to work evening or weekend shifts
  • Experience in hospitality, automotive industry, call center, or fast-paced startup
  • Able to take direction from peers and managers
  • The ability to speak Spanish is a plus
  • As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.
Why Shopmonkey?
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
Health & Wellness
  • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
  • Short term and long term disability
  • Employee assistance program
  • Reimbursement for a personal health and wellness membership
  • Generous parental leave
  • 401(k) available upon hire
Time Off
  • 11 paid holidays
  • Flexible time off - take the time off you need!
Giving Back
  • Matching donations for approved charitable organizations
  • Group volunteer efforts
Check out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey.
Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.
About the Industry
The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
About Shopmonkey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.
Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.
In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
  • Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
  • Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
  • While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

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