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Text Customer Service Jobs in Tulsa, OK (NOW HIRING)

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Text Customer Service information

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$9

$17

$24

How much do text customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for text customer service in Tulsa, OK is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $19.09 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Tulsa, OK?

For Text Customer Service jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Tulsa, OK look for?

The top searched job categories for Text Customer Service jobs in Tulsa, OK are:

What cities near Tulsa, OK are hiring for Text Customer Service jobs?

Cities near Tulsa, OK with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Tulsa, OK as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,711 per year, or $17.2 per hour.

Customer Service Representative

HomeTown Services

Tulsa, OK

$13.75 - $18.75/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

Job description

Bilingual is a plus!

PAID WEEKLY!

We are currently looking to add Customer Service Representatives to our team.

  • Competitive Pay
  • Full-Time

HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements:

  • Active listener with strong customer service skills.
  • Pays close attention to details.
  • Able to adapt and respond to different types of personalities.
  • Excellent communication and presentation skills.
  • Enthusiastic and positive.
  • Strong computer skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • High school diploma or equivalent preferred.
  • Customer Service experience.

Job functions:

  • Inbound Customer Service Phone Calls
  • Outbound Customer Service Phone Calls
  • Handling Chats / Text Communication with Customers
  • Multi-Screen management
  • Multi-line phone operations
  • Open and maintain customer accounts by recording account information accurately.
  • Identify and assess customer needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods and tools.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about warranties or terms of sale.
  • Inform customer of deals and promotions.
  • Basic office functions such as emailing, faxing, filing, etc.
  • Other duties as assigned.

Whats in it for you?

  • Extensive benefits package:
  • Majority of employee Health premiums and a portion for dependents is paid by Company
  • Dental and Vision coverage available at minimal cost to employees
  • Short-term and Long-term disability options (LTD covered by Company)
  • Additional Voluntary term-life coverage options
  • 401K and Roth options with company match.
  • Up to 3 weeks paid vacation
  • Weekly pay
  • Paid holidays

If you meet the requirements and want to join an amazing team – We would love to hear from yo