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Text Customer Service Jobs in Washington (NOW HIRING)

AJ Dwoskin & Associates Inc

Leasing Consultant

Herndon, VA · On-site

$23.50 - $25/hr

... service. Responsibilities * Generates and handles prospective resident leads. * Follows up with all ... Converts prospective phone, email or text customer leads to scheduled appointments to tour the ...

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Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Washington?

For Text Customer Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Washington look for?

The top searched job categories for Text Customer Service jobs in Washington are:

What cities in Washington are hiring for Text Customer Service jobs?

Cities in Washington with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Customer Experience Coordinator - Alexandria, VA

Veterinary Emergency Group

Alexandria, VA • On-site

$19.25 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Veterinary Emergency Group rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

14th of 52 rated veterinary

Job description

WHO WE ARE
VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
  • Answer incoming calls immediately and with a smile
  • Manage incoming customer communications (email, text messages, phone calls)
  • Record call information accurately such, as referring vet information
  • Ensure phone calls get transferred to a doctor quickly for anything medically related
  • Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in
  • Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks
  • Offer them beverages or snacks, and find ways to deliver a unique and curated experience
  • Listen to customers' needs with the intent to understand
  • Take ownership of customer complaints, be empathetic, and work to resolve them quickly
  • Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service
  • Invite customers to provide feedback by completing a survey
    • Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency
  • Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion
  • Accompany customers to the exit and thank them for trusting us with their pet's care
  • Always find a creative way to say yes to our customer's needs
Focus:
  • Engage in conversations with customers while they are waiting
  • Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team
  • Update or provide feedback to the nurses and doctors about customers needs
  • Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs
  • Educate customers on end-of-life details such as cremation options
  • Call/text customers 24 hours after their visit to follow up on their pet's care
  • Ensure customers are invited to stay with their pet
  • Initiate video chats between customers, their pet, and our team when they cannot be in the hospital
Participation:
  • Identify creative opportunities for customer participation in a valuable and safe way
  • Celebrate and capture special moments, with permission from the customer
  • Create a personalized experience for the customer and their pet
WHAT YOU'LL NEED:
  • 2+ years of experience in a customer service role
  • Advanced proficiency in computer programs and practice management software
  • Highly organized with strong attention to detail
  • Ability to communicate with anyone and everyone
  • Strong multitasking skills
  • High emotional intelligence. You can 'read a room' and plan and act accordingly
  • Adaptable and amenable in 'high stakes' environments
  • A natural people pleaser
  • Must present yourself with a professional and approachable demeanor
WHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
  • Industry-leading compensation
  • 401K w/ company match
  • Health, Vision, and Dental Insurance
  • Paid parental leave - 10 weeks of paid leave at 100% of regular salary
  • Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!
  • Flexible work schedules for a true work-life balance
  • Something new every day - you'll never be bored in emergency medicine
  • We build our hospitals from scratch. You'll be using all of the latest equipment and technology.
  • Generous employee pet discount
  • Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!
  • Referral rewards - tell your friends why they should come work for VEG too!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

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