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Text Customer Service Jobs in Washington (NOW HIRING)

VIVA USA INC

Customer Service Representative

Silver Spring, MD · On-site

$16.50 - $22.50/hr

... quality service to our customers which may be measured through defined numerical goals/targets ... Call or text accounts to inform them of a breakage on a job and there will be a delay 12. Making ...

LEONI

Specialist Customer Service Location

Washington, DC · On-site

$19.25 - $25.50/hr

Manages day-to-day customer service for selected customers (one face to the customer for pre-series ... the text. LEONI processes your application data in an IT-system that is consistent across the ...

AJ Dwoskin & Associates Inc

Leasing Consultant

Herndon, VA · On-site

$23.50 - $25/hr

... service. Responsibilities * Generates and handles prospective resident leads. * Follows up with all ... Converts prospective phone, email or text customer leads to scheduled appointments to tour the ...

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Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Washington?

For Text Customer Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Washington look for?

The top searched job categories for Text Customer Service jobs in Washington are:

What cities in Washington are hiring for Text Customer Service jobs?

Cities in Washington with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Service Representative

Silver Spring, MD • On-site

VIVA USA INC
IT Services • 51 - 200 employees
Learn more about VIVA USA INCexternal

$16.50 - $22.50/hr

Contractor

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring analysis and use of individual judgment.
Specific duties for this position include
handling inbound and outbound calls and/or emails, use of technology systems, troubleshooting problem jobs, report generation, following through on customer inquiries, and the retention and acquisition of industry/position required knowledge. Supervision ranges from close to general.
ESSENTIAL DUTIES:
All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed:
1. Answers phones
2. Takes new orders
3. Takes redo
4. Answers Technical Questions
5. Price Quotes
6. Researching frame mix ups
7. Searching for Lost frame
8. Tracking lost shipments Consolidated and UPS
9. Answer texts on Heymarket all throughout the day
10. Fill out & Send "waiting for frame" cards for multiple accounts
11. Call or text accounts to inform them of a breakage on a job and there will be a delay
12. Making calls out to other labs researching late jobs for an ETA to give our accounts
13. Makes follow-up calls to account with requested information
14. Make Shipping labels
15. Add jobs to the Communication Board
16. Some Data Entry to fix job at the accounts request
Notes:
Monday through Friday during normal business hours 8:00-5:00 PM
This is a contract role with the possibility of conversion to full-time based on business needs and performance
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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