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Text Customer Service Jobs in Kentucky (NOW HIRING)

Pizza Hut

Customer Service

Princeton, KY · On-site

$13.50 - $18.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Berea, KY · On-site

$13.25 - $18.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Winchester, KY · On-site

$13.75 - $18.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Richmond, KY · On-site

$13 - $17.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Radcliff, KY · On-site

$13.75 - $18.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Radcliff, KY · On-site

$13.75 - $18.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Russellville, KY · On-site

$14.50 - $19.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

London, KY · On-site

$13.50 - $18.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Shepherdsville, KY · On-site

$15 - $20.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Frankfort, KY · On-site

$14 - $19/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Richmond, KY · On-site

$13 - $17.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Louisville, KY · On-site

$14.75 - $20.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Ashland, KY · On-site

$14 - $19/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Radcliff, KY · On-site

$13.75 - $18.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Maysville, KY · On-site

$13 - $17.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Mount Washington, KY · On-site

$14.75 - $20/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

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All JobsText Customer Service JobsText Customer Service Jobs in Kentucky

Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Kentucky? For Text Customer Service jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Kentucky look for? The top searched job categories for Text Customer Service jobs in Kentucky are:
What cities in Kentucky are hiring for Text Customer Service jobs? Cities in Kentucky with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service

Pizza Hut

Princeton, KY • On-site

$13.50 - $18.25/hr

Full-time

Re-posted 10 days ago

Pizza Hut rating

4.5

Company rating: 4.5 out of 10

Based on 1,440 frontline employees who took The Breakroom Quiz

19th of 20 rated casual dining restaurants

Job description

Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.

What Pizza Hut employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pizza Hut logo

About Pizza Hut

Sourced by ZipRecruiter

At Pizza Hut, we don’t just make pizza. We make people happy. Pizza Hut was built on the belief that pizza night should be special, and we carry that belief into everything we do. With more than 60 years of experience under our belts, we understand how to best serve our customers through tried and true service principles: We create food we’re proud to serve and deliver it fast, with a smile.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

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