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Text Customer Service Jobs in Illinois (NOW HIRING)

NVA

Customer Service Representative

Chicago, IL · On-site

$18 - $20/hr

Customer Service Representative Burnham Park Animal Hospital Chicago, IL Full-Time or Part-Time ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Customer Service Representative

Chicago, IL · On-site

$18 - $20/hr

Customer Service Representative Burnham Park Animal Hospital | Chicago, IL Full-Time or Part-Time ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Customer Service Representative

Wheaton, IL · On-site

$16/hr

Animal Medical Clinic of Wheaton located in Wheaton, IL is looking for a Customer Service Rep to ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Customer Service Representative

Wheaton, IL · On-site

$16/hr

Animal Medical Clinic of Wheaton located in Wheaton, IL is looking for a Customer Service Rep to ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Customer Service Representative

Shorewood, IL · On-site

$15.50 - $18/hr

Documents and maintains client information, service data and other pertinent information within ... contact you via text message from an identified NVA representative for recruiting-related ...

NVA

Customer Service Representative

Shorewood, IL · On-site

$15.50 - $18/hr

Documents and maintains client information, service data and other pertinent information within ... contact you via text message from an identified NVA representative for recruiting-related ...

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Showing results 21-40

All JobsText Customer Service JobsText Customer Service Jobs in Illinois

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Illinois?

For Text Customer Service jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Illinois look for?

The top searched job categories for Text Customer Service jobs in Illinois are:

What cities in Illinois are hiring for Text Customer Service jobs?

Cities in Illinois with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

NVA

Chicago, IL • On-site

$18 - $20/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description


Job Description
Customer Service Representative
Burnham Park Animal Hospital Chicago, IL
Full-Time or Part-Time Opportunity
About Us
We are a 5-doctor, AAHA-accredited general practice veterinary hospital located in Chicago's South Loop. Our state-of-the-art facility includes a fully equipped surgical suite, an in-house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.
We are currently seeking a full-time Customer Service Representative to join our friendly, fast-paced team.
Please note: Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.
About You
The ideal candidate:
  • Has customer service experience in a veterinary setting
  • Enjoys working in an upbeat, fast-paced environment with a high level of client interaction
  • Has experience scheduling appointments, answering phones, and processing payments
  • Is a self-motivated team player who values collaboration with clients and veterinary staff
  • Demonstrates excellent communication skills and can comfortably multitask
  • Is compassionate, patient, and empathetic, with a genuine love for pets and their people
  • Has experience with AviMark software or is willing to learn
  • Is available to work evenings and weekends

Compensation & Benefits
Compensation
  • Competitive hourly wage ranging from $18.00 to $20.00, based on experience and qualifications

Benefits
  • Comprehensive Medical, Dental, and Vision insurance coverage
  • 401(k) retirement savings plan
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • Employee discounts
  • Additional allowances as applicable

Schedule may include:
  • Day shifts
  • Evening shifts
  • Weekends
  • Holidays
  • Monday-Friday availability
Required Experience
  • Veterinary experience: 1 year (required)
  • Front desk/customer service experience: 2 years (required)

Preferred Availability:
  • Day shifts
  • Evening shifts
  • Weekends
Work Location
  • On-site in South Loop Chicago, IL

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
NVA logo

About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Industry

Veterinary services

Headquarters location

Agoura Hills, CA, US

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