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Text Chat Support Jobs in Tennessee (NOW HIRING)

GEODIS

IT Eng - Network II

Brentwood, TN · On-site

Designs, implements and supports network routers, switches, firewalls, WiFi, VoIP, security ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text ...

GEODIS

IT Analyst - Implementation II

Brentwood, TN · On-site

Evaluates, deploys, and supports all networkwide applications to ensure seamless integrations of ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text ...

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All JobsText Chat Support JobsText Chat Support Jobs in Tennessee

Text Chat Support information

See Tennessee salary details

$13

$23

$40

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in Tennessee is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Tennessee? The most popular types of Text Chat Support jobs in Tennessee are:
What are popular job titles related to Text Chat Support jobs in Tennessee? For Text Chat Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Tennessee look for? The top searched job categories for Text Chat Support jobs in Tennessee are:
What cities in Tennessee are hiring for Text Chat Support jobs? Cities in Tennessee with the most Text Chat Support job openings:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Tennessee as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 83% In-person, 11% Hybrid, and 6% Remote job distribution, with an average salary of $49,174 per year, or $23.6 per hour.

IT Eng - Network II

GEODIS

Brentwood, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

GEODIS rating

6.6

Company rating: 6.6 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

270th of 360 rated logistics

Job description

IT Engineer - Network II
The IT Engineer II is responsible for providing systems analysis and support, or installing, configuring, and maintaining technologies or systems
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team: (job description)
  • Performs maintenance on networks and systems, including the restoration of software
  • Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system
  • Creates and maintains documentation relating to network configuration and processes
  • Designs, implements and supports network routers, switches, firewalls, WiFi, VoIP, security, cabling, etc for time sensitive projects.
  • Guides and assists the support teams across the company with application issues when necessary
  • Other duties as required and assigne

What you need: (requirements)
  • Bachelor's degree in computer science from a 4 year college or university
  • Minimum 4 years of experience; or an equivalent combination of education and experience

What you gain from joining our team: (benefits)
  • Access wages early with the Rain financial wellness app.
  • Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
  • Health, dental, and vision insurance after 30 days of employment
  • 401k match
  • Paid maternity and paternity leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community
  • + more! 4

Join our Team!
  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR
  • Text DELIVER to 88300 to Apply!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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