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Text Chat Support Jobs in Mississippi (NOW HIRING)

Astro Ford

Business Development Agent

Diberville, MS · On-site

$40K - $50K/yr

Responsibilities Connect with customers by phone, email, text, and live chat. Answer customer calls ... Work closely with our sales and management teams to support dealership goals. Participate in team ...

Astro Ford

Business Development Agent

Diberville, MS · On-site

$40K - $50K/yr

We are committed to creating a positive, team-oriented workplace where employees feel supported ... Comfortable speaking with customers by phone, email, text, and chat. Excellent teammate with a ...

Cargill

Production Technician

Byhalia, MS · On-site

$20/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

Cargill

Production Technician

Byhalia, MS

$20/hr

... businesses who support unique customers or markets, including animal nutrition and health ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

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All JobsText Chat Support JobsText Chat Support Jobs in Mississippi

Text Chat Support information

See Mississippi salary details

$13

$24

$42

How much do text chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for text chat support in Mississippi is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are popular job titles related to Text Chat Support jobs in Mississippi?

For Text Chat Support jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Text Chat Support jobs in Mississippi look for?

The top searched job categories for Text Chat Support jobs in Mississippi are:

Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Mississippi as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $51,311 per year, or $24.7 per hour.

System Support Analyst- SNAP/TANF Eligibility Systems

HTC Global Services

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

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Job Title: System Support Analyst- SNAP/TANF Eligibility Systems
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Overview / Summary
We are seeking an experienced System Support Analyst to provide frontline technical support for users and ensure efficient resolution of help desk-related issues in support of the Success data conversion project. In this role, you will serve as the primary point of contact for user support, diagnose software issues, resolve inquiries involving manual data manipulation, and document incidents to support ongoing business operations.
The position requires close collaboration with DHS program areas and technical staff to address business and information technology needs. You will be responsible for managing support requests received through phone, email, chat, and the JIRA ticketing system, ensuring issues are properly documented, prioritized, tracked, and escalated when necessary. Success in this role requires strong communication skills, critical-thinking abilities to identify root causes, and a structured approach to incident documentation that supports future system enhancements and continuous operational improvement.
Key Responsibilities
  • Serve as the primary point of contact for users experiencing help desk-related issues.
  • Diagnose software problems and resolve user inquiries involving manual data manipulation.
  • Document incidents in the JIRA ticketing system, email communications, or data log spreadsheets.
  • Support seamless business operations for the Success data conversion project.
  • Interact with DHS program areas and technical staff regarding business and information technology needs.
  • Receive, document, prioritize, and track support requests from phone calls, emails, and chat portals.
  • Identify complex or recurring issues and escalate them to supervisors or managers for resolution.
  • Communicate effectively with users, including handling user frustration and providing clear policy resolutions.
  • Apply critical thinking skills to diagnose root causes of issues.
  • Document incidents thoroughly to support future system enhancements.

Required Qualifications
  • Minimum 5 years of experience with automated systems for determining benefits for:
    • SNAP
    • TANF
    • SNAP Employment & Training (E&T)
  • Experience serving as the primary point of contact for help desk support issues.
  • Experience diagnosing software problems and resolving user inquiries.
  • Experience managing, documenting, prioritizing, and tracking support requests.
  • Strong verbal and written communication skills.
  • Strong critical-thinking and problem-solving skills.
  • Advanced experience with Windows operating systems.
  • Intermediate experience with Windows PC hardware.

Preferred Qualifications
  • Proficiency with JIRA (documented change system).
  • Proficiency with Windows applications.
  • Certified Professional Business Analyst (CPBA).
  • Intermediate experience with Mainframe operating systems.
  • Intermediate experience with Linux operating systems.
  • Intermediate experience with SQL Server.
  • Intermediate experience with ADABAS.
  • Intermediate experience with Data Quality practices

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What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
#LI-Hybrid #LI-SK8 #Hiring

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