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Text Chat Operator Jobs in Chicago, IL (NOW HIRING)

Customer Care AI Program Lead

Bolingbrook, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... chat, text, email, and social media. Our front-line Service Specialists are at the heart of this ... We are seeking a strategic and execution-focused operator to support the next phase of Customer ...

Group Benefits Producer

Chicago, IL · On-site

$500K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...

Showing results 21-25

Text Chat Operator information

See Chicago, IL salary details

$12

$20

$30

How much do text chat operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for text chat operator in Chicago, IL is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.51 per hour, depending on experience, location, and employer.

What is a text chat operator?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a text chat operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in Chicago, IL?

The most popular types of Text Chat Operator jobs in Chicago, IL are:

What are popular job titles related to Text Chat Operator jobs in Chicago, IL?

For Text Chat Operator jobs in Chicago, IL, the most frequently searched job titles are:

Infographic showing various Text Chat Operator job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,582 per year, or $21 per hour.

KidStrong General Manager / Director

KidStrong

Carol Stream, IL • On-site

$63K - $70K/yr

Full-time

Life, PTO

Re-posted 6 days ago


KidStrong rating

7.4

Company rating: 7.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

11th of 59 rated activity centers and activity clubs


Job description

Benefits:
  • Competitive salary
  • Free uniforms
  • Profit sharing
  • Bonus based on performance
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Flexible schedule

Help kids win at life... and build the relationships that make it happen
Welcome to KidStrong, where we turn high-fives into lifelong confidence.
We're looking for a General Manager who doesn't just "manage" - you own the growth of your center. You're the person who turns a first-time tour into a lifelong member family, who makes parents feel like rockstars for choosing KidStrong, and who builds a team that delivers results with energy and heart.
If you love the thrill of closing a membership, the satisfaction of watching a shy toddler high-five their coach, and the art of turning relationships into results, this is your role.
What You'll Own:
Sales & Growth (Your #1 Priority)
  • Own the full membership pipeline - from lead to long-term member
  • Personally dial, text, follow up, and convert leads into paying families
  • Set ambitious yet achievable sales goals with your team and celebrate every win
  • Be the face of KidStrong in the community: host and attend local events that make parents say "we have to check this place out"
  • Create an experience so strong that members become your best referral source

Relationship Building
  • Become the trusted face every parent, coach, and family looks forward to seeing
  • Build genuine connections that turn one-time visitors into loyal members and raving fans
  • Keep members happier than a kid in a candy store through proactive communication, problem-solving, and personal touches
  • Create a culture where families feel seen, supported, and part of something bigger

Center Leadership & Operations
  • Know your numbers cold - membership, retention, revenue, and KPIs
  • Keep the center running smoothly, clean, and high-energy
  • Recruit, train, and develop rockstar coaches who deliver KidStrong's curriculum with heart
  • Work a flexible schedule (4 weekdays + 1 weekend shift) that keeps the center thriving

Who You Are
You're a natural connector who loves people and results. You have experience working with kids (crawling-11 years), you can chat with parents as easily as you can close a membership, and you bring high energy every single day. You're comfortable with tech (Google, CRMs, social media), and you're either CPR certified or ready to get there.
You lead with high standards, clear communication, and genuine care. You perform under pressure, mentor others, and turn goals into reality.
The Perks of Leading at KidStrong
  • Work in a fun, high-energy environment where every day feels like play
  • Make a real, measurable difference in kids' confidence and families' lives
  • Grow your career with ongoing training and development
  • Be part of a mission-driven team that celebrates wins - big and small

Ready to turn relationships into results and help kids win at life?
Apply today and lead the charge at KidStrong.
Compensation: $63,000.00 - $70,000.00 per year
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.
OUR PEOPLE:
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

What KidStrong employees say

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