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Text Chat Operator Jobs in New York (NOW HIRING)

Pastry Cook

New York, NY

$19.25 - $23.25/hr

WE MAKE IT EASY! * You can now chat or text-to-apply, in addition to our standard online ... Restaurant Associates is recognized as the nation's premier hospitality company, operating over 170 ...

... text, email, and chat. We are starting with the property management industry. Our AI handles real ... Sell directly to owners, operators, and executive stakeholders. * Multi-thread accounts and keep ...

New

Senior Manager, Product Marketing

Manhattan, NY · On-site

$132K - $173K/yr

... AI chat surfaces. Powered by vector search technology, our platform delivers relevant text and ... operating rhythms that improve Product Marketing consistency and scale. Positioning, Messaging, and ...

Senior Demand Solutions Engineer

Manhattan, NY · On-site

$60.50 - $78.25/hr

... AI chat surfaces. Powered by vector search technology, our platform delivers relevant text and ... Contribute to the Account team's operating rhythm - this is a founding function and you'll help ...

... AI chat surfaces. Powered by vector search technology, our platform delivers relevant text and ... Partner with senior agency, client leaders, as well as day to day operators to deliver value ...

Senior Fullstack Engineer

Manhattan, NY · On-site

$170K - $200K/yr

... AI chat surfaces. Powered by vector search technology, our platform delivers relevant text and ... Comfort operating in a fast-paced, evolving environment. Preferred Qualifications * Experience ...

Senior Product Engineer

Manhattan, NY · On-site

$140 - $210/hr

Slack built work chat for people; OpenPhone built the business phone for people. We are building ... and text every day, not a tool the agency checks once a shift. Delivery semantics, threading ...

Showing results 21-31

Text Chat Operator information

What is a text chat operator?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a text chat operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in New York?

The most popular types of Text Chat Operator jobs in New York are:

What are popular job titles related to Text Chat Operator jobs in New York?

For Text Chat Operator jobs in New York, the most frequently searched job titles are:

What cities in New York are hiring for Text Chat Operator jobs?

Cities in New York with the most Text Chat Operator job openings:

Infographic showing various Text Chat Operator job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

$19.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Life

Posted 20 days ago


Job description

Job Details

  • We are now hiring for full-time, PASTRY COOK (AM and PM Positions Available)
  • Location: Genesis House; 40 10th Avenue, Manhattan, NY 10014 Note: online applications accepted only.
  • Schedule:  Must have open availability. Details provided upon interview. 
  • Requirement: 2 years of fine dining experience is required!
  • Genesis House:
    • Since 2021 Genesis House has served as the cultural outpost of Genesis Motors America. The Restaurant at Genesis House serves as an extension of that brand identity, offering modern Korean fine dining in a refined, yet accessible environment open to the public Tuesdays through Sundays for Lunch, Dinner, and Afternoon tea.
    • Under the direction of Executive Chef Mincheol Shin — formerly of Kwonsooksoo** and JUA* — The Restaurant at Genesis House was recognized as a Michelin Guide Recommended restaurant in 2025.


WE MAKE IT EASY!

  • You can now chat or text-to-apply, in addition to our standard online application. Just text JOBto 75000 & search for the requisition ID number 1138771. Click here to view more.
  • You can now prerecord video introductions. Be more than just words on a resume and get in front of the hiring manager faster. Click here to get a sneak peek preview.


If you have a positive attitude and a love for learning, you may be interested in joining our team.
Restaurant Associates is recognized as the nation’s premier hospitality company, operating over 170 prestigious locations. Restaurant Associates, based in New York City, provides premium food services to museums, performing arts centers, aquariums, corporate dining, educational facilities and off-premise catering events in New York City, Boston, Hartford, Atlanta, Chicago, Washington D.C., and Philadelphia. Restaurant Associates is a subsidiary of Compass Group North America, the world’s leading foodservice organization.

At RA, food is an inspiration. Our unmatched culture of hospitality excellence enables us to provide memorable experiences for premier clients.  We empower many to be their best though delicious food that happens to be "better-for-you" and the planet.

Core Values:

  • Dedication to Quality
  • Spirit of Ownership
  • Commitment to Talent & Diversity
  • Responsible Citizenship
  • Passion for Hospitality

Full time associates at Restaurant Associates are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits

Job Summary


Summary:  Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times.  
Essential Duties and Responsibilities:

  • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules.
  • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items.
  • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods.
  • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures.
  • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards.
  • Operates and maintains kitchen equipment as instructed.
  • Assists in production planning, record keeping and reporting as required.
  • Assists in the ordering and receiving of all food and supplies as required.
  • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
  • Attends in-service and safety meetings.
  • Maintains good working relationships with coworkers, customers, administrators and managers.
  • Performs job safely while maintaining a clean, safe work environment.
  • Performs other duties as assigned.

About Compass Group: Achieving leadership in the foodservice industry
 

Compass Group is an equal-opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).