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Text Chat Operator Jobs in New York (NOW HIRING)

Capsule

Pharmacy Technician - NY Remote

New York, NY · Remote

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners ... Shifts are 8 hours each day under operating hours of 8am - 8pm or 10am - 6pm (may staff until 10pm ...

Capsule

Pharmacy Technician - NY Remote

New York, NY · On-site +1

$18 - $20.50/hr

Communicating via multiple mediums (phone, text, chat, email) with customers, external partners ... Shifts are 8 hours each day under operating hours of 8am - 8pm or 10am - 6pm (may staff until 10pm ...

adMarketplace

Senior Product Manager - AI/ML

Manhattan, NY · On-site

$138K - $183K/yr

... AI chat surfaces. Powered by vector search technology, our platform delivers relevant text and ... Comfort operating with autonomy in fast-moving, ambiguous environments, with the grit to drive ...

Koeppel Auto Group

Automotive BDC Representative

Queens, NY · On-site

$15.75 - $21/hr

Family-owned and operated * Discounts on products and services BDC Responsibilities include ... email, text, or chat * Maintains accurate sales documentation in CRM * Maintains up-to-date ...

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Text Chat Operator information

What are text chat operators?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in New York? The most popular types of Text Chat Operator jobs in New York are:
What are popular job titles related to Text Chat Operator jobs in New York? For Text Chat Operator jobs in New York, the most frequently searched job titles are:
What job categories do people searching Text Chat Operator jobs in New York look for? The top searched job categories for Text Chat Operator jobs in New York are:
What cities in New York are hiring for Text Chat Operator jobs? Cities in New York with the most Text Chat Operator job openings:
Text Chat Operator jobs near you
Infographic showing various Text Chat Operator job openings in New York as of July 2026, with employment types broken down into 60% Full Time, 7% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Pharmacy Technician - NY Remote

Capsule

New York, NY • Remote

$18 - $20.50/hr

Full-time

Re-posted 16 days ago

Capsule Pharmacy rating

7.7

Company rating: 7.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

20th of 109 rated pharmacies

Job description

About Capsule

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, wed love to have you join us.

About the Role

As a Processing Pharmacy Technician, you will be responsible for providing white-glove service for customers by following an efficient prescription workflow, optimizing customer satisfaction, and helping to navigate complex pharmacy issues. Your responsibilities will include:

  • Accurately translating and entering prescription information into the pharmacy database according to state regulations.
  • Verifying insurance information and processing insurance claims.
  • Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates while adhering to HIPAA regulations and company policies.
  • Maintaining high SLA standards by addressing all tasks promptly and efficiently.
  • Working closely with cross-functional teams and external pharmacy partners, to drive customer satisfaction and ensure a seamless customer and provider experience.

    Requirements

    • Located in New York
    • Fluent English required
    • You have 2+ years of experience as a pharmacy technician. PTCB certification preferred, but not required.
    • You are familiar with industry specific terminology (SIG codes, both brand and generic names of medications.
    • You are proficient with computer and Windows PC applications, including aptitude to learn and navigate additional computer systems that may be new to you
    • You have access to a reliable computer with audio and video capabilities, including high-speed internet of at least 100 Mbps
    • You have Full-Time flexible availability. Schedules will be set in conversation with hiring managers and may include both weekday and weekend hours or morning, afternoon, and evening shifts. Shifts are 8 hours each day under operating hours of 8am - 8pm or 10am - 6pm (may staff until 10pm on weekdays)
    • You work hard and enjoy the process, combining emotional intuition for a great consumer experience with analytical rigor to improve pharmacy processes, celebrating wins along the way.

    What We Offer

    • Competitive compensation, commensurate with qualifications and experience
    • Comprehensive benefits package including medical, dental, and vision coverage
    • The opportunity to work alongside some of the brightest minds in healthcare and technology

    • The opportunity to execute on a high-impact mission, to build a pharmacy that works for everyone, within a $425 billion pharmacy industry touching 70% of Americans once a month

    Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

    Notice to Job Applicants

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