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Text Chat Operator Jobs in Florida (NOW HIRING)

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Text Chat Operator information

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$15

$22

How much do text chat operator jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for text chat operator in Florida is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.07 per hour, depending on experience, location, and employer.

What are text chat operators?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in Florida? The most popular types of Text Chat Operator jobs in Florida are:
What are popular job titles related to Text Chat Operator jobs in Florida? For Text Chat Operator jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Text Chat Operator jobs in Florida look for? The top searched job categories for Text Chat Operator jobs in Florida are:
What cities in Florida are hiring for Text Chat Operator jobs? Cities in Florida with the most Text Chat Operator job openings:
Text Chat Operator jobs near you
Infographic showing various Text Chat Operator job openings in Florida as of July 2026, with employment types broken down into 58% Full Time, 8% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $31,615 per year, or $15.2 per hour.

Automotive Internet Sales Associate

I-95 Nissan

Riviera Beach, FL

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Automotive Internet Sales Associate

Customer Experience Focus | Lead Generation | High-Energy Sales Opportunity

Krause Auto Group

Be the First Impression. Build Relationships. Drive Sales Success.

Krause Auto Group is seeking an enthusiastic, customer-focused Automotive Internet Sales Associate to become the first point of contact for prospective customers. In this role, you'll engage customers through phone, text, email, chat, and online inquiries—building relationships, scheduling appointments, and helping drive vehicle sales.

If you enjoy helping people, thrive in a fast-paced environment, and are motivated by performance and customer satisfaction, this is an outstanding opportunity to build a long-term career with a growing automotive organization.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You'll Love It Here

  • Free Health Insurance Option Available
  • 401(k) with Company Match
  • HSA Company Contributions
  • Dental & Vision Insurance Available
  • Paid Vacation, PTO & Holidays
  • Career Advancement Opportunities—we promote from within
  • Employee Discounts on Vehicles, Parts & Service
  • Family-Owned and Operated Culture
  • Long-Term Career Stability
  • Ongoing Training and Professional Development
  • Competitive Compensation with Performance Incentives

What You'll Do

As an Automotive Internet Sales Associate, you'll help create an outstanding customer experience while converting online and phone inquiries into showroom appointments and vehicle sales opportunities.

Customer Communication

  • Respond quickly to internet, phone, text, chat, and third-party leads
  • Build rapport with customers through friendly, professional communication
  • Answer vehicle, pricing, financing, and dealership questions accurately
  • Qualify customer needs, trade information, timeline, and purchasing goals
  • Deliver an exceptional first impression with every interaction

Appointment Setting & Lead Management

  • Schedule qualified showroom appointments for the sales team
  • Confirm upcoming appointments and follow up with customers before their visit
  • Re-engage customers who missed appointments or have not yet purchased
  • Coordinate with Sales Consultants to ensure every customer receives a seamless showroom experience
  • Help maximize appointment show rates through proactive communication

CRM & Customer Follow-Up

  • Maintain accurate customer records within the CRM system
  • Document every customer interaction, appointment, and follow-up activity
  • Complete all assigned CRM tasks and maintain organized lead management
  • Execute dealership follow-up campaigns for unsold customers, lease maturities, equity opportunities, and previous owners
  • Generate reports and assist management with lead tracking as needed

Customer Experience

  • Deliver outstanding service that reflects the dealership's commitment to customer satisfaction
  • Follow up after appointments and vehicle purchases
  • Encourage satisfied customers to leave online reviews
  • Support dealership events, promotions, and marketing initiatives
  • Help build lifelong customer relationships that generate repeat and referral business

What You Bring

  • Outstanding communication and relationship-building skills
  • Positive, energetic, and customer-first attitude
  • Strong organizational and time management abilities
  • Ability to multitask in a fast-paced environment
  • Comfortable working with performance goals and measurable results
  • Excellent follow-up and attention to detail
  • Strong computer skills and ability to learn CRM software quickly
  • Professional phone etiquette and written communication skills
  • Team-oriented mindset with a desire to continuously improve

Requirements

  • High school diploma or equivalent required
  • Previous customer service, hospitality, retail sales, BDC, call center, or automotive experience preferred
  • Automotive dealership experience is a plus but not required
  • Experience using CRM software preferred
  • Ability to work flexible schedules, including evenings and Saturdays
  • Valid driver's license with a clean driving record

Why Krause Auto Group?

  • Over 30 years of automotive success
  • Family-owned and operated organization
  • Promote-from-within culture with real career advancement opportunities
  • Leadership committed to employee development and long-term success
  • Opportunity to work with some of the most respected automotive brands in the world
  • Stable and growing company with operations across five states

Perfect For Candidates With Backgrounds In:

  • Internet Sales
  • Automotive BDC
  • Customer Service
  • Call Center
  • Hospitality
  • Retail Sales
  • Inside Sales
  • Appointment Setting
  • Customer Success
  • Automotive Sales

Launch Your Automotive Career with Krause Auto Group

This is more than an internet sales position—it's an opportunity to build a rewarding career with an organization that values people, rewards performance, and invests in your future.

If you're passionate about customer service, enjoy building relationships, and want to grow within one of the Southeast's premier automotive groups, we'd love to meet you.

Apply today and start your career with Krause Auto Group.

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.

Apply