Job Overview:
Requirement/Must Have:
- 5+ years of progressively responsible experience in enterprise applications, including at least 2+ years in Project Management or equivalent leadership roles.
- Bachelor’s degree in Computer Science or equivalent work experience in Information Technology, Business, Public Administration, or related field.
- Proficiency with MS Office, MS Project, MS Visio, and MS SharePoint.
- Strong written and verbal communication skills.
- Understanding of QA methodologies, lifecycle, and processes.
- Experience with Software Engineering, Information Systems, or relevant technical disciplines.
- Strong knowledge of application development methodologies and implementation.
- Experience managing the full Software Development Life Cycle (SDLC).
- Experience leading or architecting QA automation frameworks at enterprise scale.
Responsibilities:
- Provide management of the full QA lifecycle, ensuring consistent quality across proprietary and enterprise systems.
- Lead and oversee User Acceptance Testing (UAT) cycles to ensure solutions meet business expectations and improve employee processes.
- Documentation services including Test Plans, Regression Testing, and Smoke Testing.
- Facilitate all testing phases and ensure results are documented and tracked accurately.
- Certify the functionality, reliability, accessibility, and performance of production applications.
- Automate regression tests using repeatable, scalable scripts.
- Ensure all projects meet team expectations and align with requirements.
- Perform verification activities on web-based proprietary software to ensure ongoing product quality.
- Assign, schedule, and oversee daily activities of QA team members.
- Delegate appropriately based on skill sets and responsibilities.
- Promote and foster an environment that proactively supports change, innovation, and continuous improvement.
- Review and analyze team workload before making assignments and project decisions.
- Infuse a learning culture and drive continual improvement within the QA team.
- Hold staff accountable with clear direction and measurable objectives.
- Engage employees in ongoing performance conversations.
- Empower team members to meet project objectives and customer expectations.
- Coordinate with management and HR on personnel matters such as development, performance, and discipline.
- Develop training programs for all QA positions to support skill growth and cross-training.
- Manage enterprise application projects and priorities in collaboration with other division managers.
- Review and develop cross-divisional project schedules.
- Develop and maintain processes, procedures, and policies as appropriate.
- Recommend strategic technology or business system changes to leadership teams.
- Contribute to short- and long-term strategic planning for the IT Department.
- Manage and administer service level agreements (SLAs) with business clients.
- Share responsibility for major IT governance processes such as Change Management, Release Management, and Request Management.
- Establish and enforce technical standards related to database, server, desktop, development, and other environments.
- Ensure customer service experience and communication with stakeholders remain a top priority.
- Recommend and manage assigned budgets, including capital project budgets.
- Monitor performance to ensure funds are managed responsibly and transparently.
- Oversee and strengthen relationships between the Enterprise Applications Team and business stakeholders.
- Lead the selection, design, integration, and operation of enterprise applications and business software solutions.
Nice to Have:
- Project Management Professional (PMP).
- Certified Scrum Master (CSM).
- Business Analytics Certification.
- Full-Stack Development Certification.
- Certification in DevOps, Cloud Architecture, or Automation Tools.
Skills:
- Ability to consistently meet deadlines and manage competing priorities.
- Experience working on software development teams and within modern SDLC frameworks.
- Excellent soft skills, including communication, collaboration, and conflict resolution.
- Familiarity with ERP processes and enterprise application ecosystems.
- Programming skills sufficient for creating automated tests in various languages.
- Knowledge of Agile Testing principles and the full SDLC framework.
- Cross-browser and cross-platform testing experience.
- Experience with tools such as SOAP-UI, TestIM, Selenium, Appium, Cypress, BrowserStack, Percy, and related platforms.
- Strong understanding of CI/CD pipelines and how automated testing integrates with DevOps workflows.
- Ability to mentor QA engineers and interns, develop technical career paths, and conduct skills assessments.
- Strong analytical and architectural thinking skills, especially in evaluating risk, complexity, and scalability.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
