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Terminal Customer Service Representative Jobs (NOW HIRING)

TrinityRail

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

Trinity Industries

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

eTeam

Customer Service Rep

$16.50 - $22.25/hr

Merchant Terminal Support Customer Service Representative (CSR) We are seeking a Merchant Terminal Support Customer Service Representative (CSR) to provide exceptional support to merchants by ...

BC Forward

Customer Service Rep

Knoxville, TN · Remote

$20/hr

Customer Service Rep - Merch Terminal Support CSR Location: Remote, Knoxville, TN area Duration: Contract - 12 months Pay Range: $16.300/hr $20.00/hr (W2) Job ID: 409368 About BCforward BCforward is ...

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Legal Disclaimer

Customer Service Representative

Gretna, LA · On-site

$13.25 - $18/hr

The BWC Terminals facilities are equipped to store a wide range of petroleum, chemical, renewables, and agricultural products. As an Entry-Level Customer Service Representative at BWC Terminals, you ...

NationsBenefits

Customer Service Representative

$16.50 - $22.25/hr

Customer Support Representative NationsBenefits is recognized as one of the fastest-growing ... Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary ...

IMC Companies

Be Seen First

Customer Service Representative

Detroit, MI · On-site

$50K - $60K/yr

... terminals to ensure efficient service execution. The CSR exercises independent judgment when ... coordinating customer needs, managing service requirements, and supporting operational performance.

CCL Industries

Customer Service Representative

Robbinsville, NJ · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is the voice of the ... While performing the duties of this job, the employee is required to sit at a computer terminal for ...

CCL Label

Customer Service Representative

Robbinsville, NJ · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is the voice of the customer in the company. The CSR is ... While performing the duties of this job, the employee is required to sit at a computer terminal for ...

Pop-A-Shot

Customer Service Rep

Peoria, IL

$15.75 - $21.25/hr

Description 2022 Customer Service Representative & Goals The Customer Service Representative will ... terminal; extensive reading; visual inspection involving small defects, small parts, and/or ...

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Terminal Customer Service Representative information

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How much do terminal customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for terminal customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Terminal Customer Service

Ferguson, KY • On-site

TrinityRail
See more jobs at TrinityRailexternal

$13.75 - $18.75/hr

Other

Re-posted 25 days ago

TrinityRail rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Terminal Customer Service

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. What you'll do:

  • Customer Service, intake of BOLs, and commodities being delivered or transferred
  • Fulfill daily workload and tasks delegated by manager/cross-train as necessary
  • Enforces safety policies and procedures with other employees and visitors to the facility
  • Updating and maintaining customer databases
  • Monitoring and ordering customer inventory
  • Maintaining filing systems
  • Maintain and communicate customer inventory information
  • Compiling records of office duties and activities
  • Handling inquiries and incoming customer work order requests
  • Reviewing files and records to answer customer requests for information
  • Checking and distributing documents and correspondence
  • Photocopying, scanning, faxing, and sending emails
  • Organizing and scheduling customer work orders
  • Interacts with customers, railroad crews, and visitors
  • Answer phone calls for the facility
  • Utilizing an inventory tracking system
  • Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment. Performs all other duties as assigned

Qualifications What you'll need:

  • High school diploma or GED equivalent
  • Valid Driver License
  • Five (5) + years of experience in an Office setting, rail experience a plus
  • Ability to understand and follow operating procedures and policies
  • Committed to understanding client needs, responding effectively, and ensuring satisfaction
  • Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
  • Proficient computer skills with Excel, Microsoft Word, and Outlook
  • Knowledge of office and business practices, equipment, and procedures
  • Good conflict resolution skills
  • Able to pay close attention to details and identify and correct mistakes
  • Must possess good organizational skills
  • Ability to perform work safely and productively

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