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Tenant Relations Manager Jobs in Riverside, CA (NOW HIRING)

kidder

Portfolio Assistant

Irvine, CA · On-site

... Tenant and Owner Relations : * Maintain courteous, service-oriented rapport with tenants * Promote and foster confident, comfortable relationships with owners * As directed by Manager(s), make ...

Kidder Mathews

Portfolio Assistant

Irvine, CA · On-site

$27 - $33.65/hr

... Tenant and Owner Relations: * Maintain courteous, service-oriented rapport with tenants * Promote and foster confident, comfortable relationships with owners * As directed by Manager(s), make ...

BG Staffing

On Site Property Manager

Colton, CA · On-site

$28 - $30/hr

Lead onsite teams and support leasing, maintenance, and resident relations * Drive occupancy ... Familiarity with California landlord-tenant laws and Fair Housing * Strong leadership ...

Kimcorealty

Property Coordinator

Tustin, CA · On-site

$55K - $65K/yr

... to-day management of their portfolio of properties. Primary focus is related to administrative functions and tenant / vendor relations including, but not limited to the following: collection of ...

winn

Property Manager I (Liberty Village)

Beaumont, CA · On-site

$28.54 - $35.96/hr

... relations, and team leadership, and is committed to maintaining a high-performing, well-managed ... Knowledge of property management operations and landlord-tenant laws. * Experience using Microsoft ...

winn

Property Manager I (Liberty Village)

Beaumont, CA · On-site

$28.54 - $35.96/hr

... relations, and team leadership, and is committed to maintaining a high-performing, well-managed ... Knowledge of property management operations and landlord-tenant laws. * Experience using Microsoft ...

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All JobsTenant Relations JobsTenant Relations Manager JobsTenant Relations Manager Jobs in Riverside, CA

Tenant Relations Manager information

See Riverside, CA salary details

$42.3K

$121.8K

$194K

How much do tenant relations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for tenant relations manager in Riverside, CA is $121,811.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,700.00 and $156,500.00 per year, depending on experience, location, and employer.

What does a tenant relations manager do?

A Tenant Relations Manager is responsible for maintaining positive relationships between property management and tenants. Their duties include addressing tenant concerns, coordinating maintenance requests, ensuring lease compliance, and fostering a welcoming community environment. They act as the main point of contact for tenants, resolving issues to ensure tenant satisfaction and retention. This role is essential for minimizing disputes and promoting smooth operations within residential or commercial properties.

What are the key skills and qualifications needed to thrive as a tenant relations manager?

To thrive as a Tenant Relations Manager, you need strong knowledge of property management, lease administration, and conflict resolution, often supported by a degree in business, real estate, or related fields. Familiarity with property management software (such as Yardi or AppFolio) and understanding of local housing laws are typically required. Excellent communication, problem-solving, and interpersonal skills help build positive relationships with tenants and resolve issues efficiently. These skills are crucial for maintaining tenant satisfaction, ensuring compliance, and supporting the smooth operation of property assets.

What are the most common challenges faced by tenant relations managers, and how are they typically addressed?

Tenant Relations Managers often encounter challenges such as resolving disputes between tenants, addressing maintenance concerns promptly, and ensuring consistent communication to foster positive relationships. To handle these issues, they typically implement clear communication protocols, maintain detailed records of interactions, and collaborate closely with maintenance teams and property owners. Successful Tenant Relations Managers proactively engage with tenants, anticipate potential concerns, and mediate conflicts professionally to maintain tenant satisfaction and retention.

What is the difference between Tenant Relations Manager vs Leasing Agent?

AspectTenant Relations ManagerLeasing Agent
CredentialsCustomer service experience, real estate license (sometimes)Real estate license often required
Work EnvironmentProperty management, ongoing tenant interactionProperty showings, leasing negotiations
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Search & Comparison IntentFocus on tenant relations, retention, conflict resolutionFocus on leasing, property showings, new tenant acquisition

The Tenant Relations Manager primarily handles ongoing tenant satisfaction, conflict resolution, and retention within property management. In contrast, a Leasing Agent focuses on showing properties, screening tenants, and securing new leases. While both roles require customer service skills and industry knowledge, the Tenant Relations Manager emphasizes long-term tenant engagement, whereas the Leasing Agent concentrates on lease transactions and new tenant acquisition.

What is a tenant relations manager?

A tenant relations manager is responsible for maintaining positive relationships between property management and tenants. They handle tenant inquiries, resolve issues, enforce lease agreements, and ensure tenant satisfaction, often using communication and conflict resolution skills. This role typically requires knowledge of property laws and customer service experience.

What is the role of a tenant relations manager?

A tenant relations manager is responsible for maintaining positive relationships between property management and tenants, addressing concerns, resolving disputes, and ensuring tenant satisfaction. They often handle communication, coordinate maintenance requests, and may use property management software to track issues and responses.

What are the most commonly searched types of Tenant Relations jobs in Riverside, CA?

The most popular types of Tenant Relations jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Tenant Relations Manager jobs?

Cities near Riverside, CA with the most Tenant Relations Manager job openings:

Tenant Relations Manager jobs near you
Infographic showing various Tenant Relations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $121,811 per year, or $58.6 per hour.

SENIOR PROPERTY SUPERVISOR

Mission Viejo, CA • On-site

R & K Interests, Inc.
See more jobs at R & K Interests, Inc.external

$120K/yr

Full-time

Posted 2 days ago

New

Job description

SUMMARY: 

We are a growing property management company seeking a seasoned, hands-on Senior Property Supervisor to lead a multi-state portfolio of multi-family and commercial properties, based out of our Mission Viejo, CA office. This is a senior leadership role for a strategic, self-directed professional who will supervise Property Managers and on-site teams, own portfolio-level performance, and ensure consistent operational excellence across California and the additional states in which we operate.

You will partner with executive leadership, ownership, on-site teams, vendors, and tenants to drive occupancy, protect, and grow asset value, and deliver a consistent, high-quality experience across the portfolio. If you are energized by scale, accountability, and the opportunity to shape how a growing multi-state portfolio operates, we’d love to hear from you.


DUTIES & RESPONSIBILITIES:

Portfolio Operations & Oversight

  • Provide senior-level oversight of day-to-day operations and reporting for a multi-state portfolio of multi-family and commercial properties.
  • Establish, monitor, and hold teams accountable to property performance goals — occupancy, leasing and closing ratios, renewal rates, delinquency, and NOI.
  • Lead the preparation and management of annual property budgets; review monthly financial reporting with staff accountants and bookkeepers, identify variances, and direct corrective action.
  • Review and approve monthly property reports prepared by Property Managers; prepare consolidated portfolio reporting for executive leadership and ownership.
  • Conduct regular property inspections, including scheduled site visits to out-of-state properties, to ensure lease compliance, maintenance quality, curb appeal, and safety standards.
  • Standardize operating procedures across properties and states; identify and implement process improvements that raise performance and consistency.

Leasing & Marketing

  • Direct leasing and marketing strategy across the portfolio; monitor market conditions, competitor pricing, and absorption in each market served.
  • Set and approve competitive rental rates and renewal strategies; negotiate and approve lease terms for multi-family units and commercial spaces in accordance with company procedures.
  • Review and approve applications, financial credit, and lease history for complex or high-value leases; coach on-site teams on prospect qualification and consultative feature/benefit selling.
  • Ensure vacancies are marketed effectively, priced correctly, and lease-ready.

Tenant & Resident Relations

  • Serve as the escalation point for tenant and resident concerns that are not resolved at the property level.
  • Ensure service requests are logged accurately, routed to maintenance for prompt resolution, and followed up to confirm satisfaction.
  • Build and maintain long-term relationships with key commercial tenants and residents.
  • Ensure full compliance with fair housing and landlord-tenant law in California and in every state where the portfolio operates.

Financial Administration

  • Ensure all rents, deposits, and application fees are reported daily and accurately across the portfolio.
  • Oversee delinquency management; ensure notices — late payment, returned check memos, and eviction notices — are issued in accordance with company policy and applicable state law.
  • Audit lease paperwork, addendums, resident ledgers, bank deposits, and property financial reports for accuracy and completeness.
  • Approve lease terminations and eviction proceedings; coordinate with legal counsel as needed.
  • Review and approve property-level invoices and expenditures within established authority limits.

Property Presentation, Maintenance & Capital Projects

  • Ensure leasing offices, model units, common areas, and vacant units/spaces are clean, welcoming, and lease-ready at every property.
  • Contract with and manage vendors and contractors; negotiate service agreements, supervise repairs and maintenance work, and confirm quality of completion.
  • Plan and oversee capital improvement projects and preventive maintenance programs; track budgets, timelines, and outcomes.
  • Ensure property risk management, insurance, and safety requirements are met.

Records, Reporting & Compliance

  • Ensure accurate resident and tenant records are maintained in accordance with company policy and applicable state regulations.
  • Review daily reports covering notices to vacate, vacancy, and property activity.
  • Ensure all leases, applications, and applicable reports are properly executed, organized, and filed with the appropriate parties.
  • Maintain working knowledge of licensing, regulatory, and reporting requirements in each state where the portfolio operates.

Team Leadership

  • Directly supervise Property Managers and on-site staff across multiple properties and states; coach for accountability, service standards, and professional development.
  • Recruit, onboard, train, and retain team members in partnership with executive leadership and Human Resources.
  • Conduct performance reviews, set clear expectations, and address performance issues promptly and professionally.
  • Delegate effectively and monitor delegated work through completion.
  • Model the company’s standards of professionalism, integrity, and service.

QUALIFICATIONS:

  • Minimum 7 years of progressive property management experience, including at least 3 years supervising Property Managers or multiple properties, with hands-on experience in both multi-family and commercial portfolios.
  • Experience managing properties in multiple states strongly preferred; ability to travel to out-of-state properties on a regular basis.
  • High school diploma or GED required; bachelor’s degree in business, real estate, or a related field preferred.
  • Strong command of property financials — ability to prepare, analyze, and interpret budgets, financial reports, and legal documents at the portfolio level.
  • Demonstrated ability to lead, coach, and develop teams across multiple locations.
  • Excellent written and verbal communication skills; professional presentation with ownership, tenants, vendors, and internal stakeholders.
  • Proficiency in Microsoft Word and Excel; experience with property management software (Yardi, ResMan, AppFolio, or OneSite) strongly preferred.
  • Analytical mindset with strong problem-solving skills and business acumen.
  • Ability to work independently, manage multiple priorities, and thrive in a fast-paced, changing environment.
  • Industry credentials (CPM, CAM, ARM, or RPA) a plus.


REQUIREMENTS:

  • Active California Real Estate License
  • Reliable personal transportation and a clean driving record
  • Ability to travel to out-of-state properties as required

 

SALARY:

Starting at $120K DOE