Temporary Remote Program Manager Jobs in North Carolina

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This employer will hire remote for from the following states only: AL, AR, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, SC, TN, TX, UT, VA, WV.
Senture is a Teleperformance Company.
This position will provide disaster releif support to those impacted by catastrohic weather. Agents are expected to provide exceptional customer service support via phone while following protocols and guidelines. Agents will use various web-based systems to answer customer inquiries.
This is a temporary, remote position contingent on disaster relief needs.
Ready Reserve Disaster Support Agent (Temporary Remote Opportunity)
Make a Difference When People Need It Most.
When disasters strike, every call matters. Join Senture's Ready Reserve Team, a temporary, remote workforce activated during natural disasters, emergencies, and seasonal surges to help individuals and families access critical information and support during challenging times.
As a Ready Reserve Agent (RRA), you will be among the first voices individuals hear as they begin navigating the recovery process. Through compassion, active listening, and accurate information, you will help people take important first steps toward rebuilding their lives after catastrophic weather events and other emergencies.
This is meaningful work for people who want to make an impact while maintaining the flexibility of a temporary, on-call role.
Why Join Ready Reserve?
Serve a meaningful mission from home by helping individuals affected by disasters and emergencies.
Flexible, temporary employment activated based on disaster response and business needs.
Gain valuable customer service and crisis-support experience.
Join a company committed to supporting its employees beyond a single assignment.
This is a temporary, work-from-home position that is activated based on disaster relief and seasonal support needs. While assignment lengths vary depending on client and disaster response requirements, Senture understands the importance of continued employment opportunities.
When a temporary assignment concludes, eligible employees may have the opportunity to work with Senture's dedicated Redeployment Team, which assists team members in identifying and applying for other available positions within the company. Placement is dependent upon business needs and the employee meeting all position qualifications, performance expectations, and eligibility requirements.
Answer the Call. Serve from Home. Change a Life.
When disaster strikes, communities need compassionate people ready to help.
Responsibilities:
Provide professional, compassionate, and accurate customer support via telephone.
Assist individuals impacted by disasters and emergencies by answering questions and providing guidance based on established procedures.
Navigate multiple web-based systems to access and document information.
Accurately record customer interactions in company databases.
Verify customer information and make updates as needed.
Actively listen to understand customer needs and provide appropriate assistance.
Conduct follow-up communications when required.
Participate in outbound calling activities, including client-specific surveys and information gathering.
Maintain schedule adherence and performance expectations.
Use performance metrics and feedback to continuously improve service delivery.
#LI-Remote
Additional Qualifications/Responsibilities
Qualifications
High School Diploma or GED required
Previous call center or customer service experience strongly preferred
Strong verbal and written communication skills
Ability to demonstrate empathy and professionalism when assisting individuals experiencing difficult circumstances
Ability to multitask and navigate multiple systems simultaneously
Basic computer proficiency, including internet navigation and web-based applications
Ability to sit for extended periods while working
Candidates must meet the following requirements to work from home:
Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
Must be able to meet the minimum internet speed requirements for specific program
Hotspots, satellite and wireless internet service is NOT allowed for this role.