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Temporary Remote Customer Service Manager Jobs in Whitby, ON

AlgaeCal

Customer Lifecycle Manager

Toronto, ON · Remote

CA$120K/yr

Creating and managing automations & campaigns that guide customers through every stage of the journey, with a strong focus on increasing retention, loyalty, reorder rate, and customer lifetime value.

AlgaeCal

Customer Service Team Lead

Toronto, ON · Remote

CA$95K/yr

Do you believe that people come first, and that great service is the key to success? If you're ... A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (100% Remote)

Toronto, ON · Remote

CA$60K - CA$80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer service. Sales. Time management. Relationship building. Professional confidence. As you ... About AO Globe Life AO Globe Life provides remote opportunities focused on helping clients ...

Deloitte

Remote Contact Centre Agent

Toronto, ON · Remote

CA$20 - CA$22/hr

... services group of customer service professionals. As an independent contractor or temporary ... Our Managed Contact Centre provides support for customers and end users leveraging our workforce ...

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Temporary Remote Customer Service Manager information

What is the difference between Temporary Remote Customer Service Manager vs Temporary Remote Customer Support Supervisor?

AspectTemporary Remote Customer Service ManagerTemporary Remote Customer Support Supervisor
ResponsibilitiesOversees customer service teams, manages escalations, develops strategiesSupervises support agents, monitors daily operations, ensures quality
Required SkillsLeadership, communication, problem-solving, customer service expertiseTeam supervision, communication, conflict resolution
Work EnvironmentRemote management of customer service teams, strategic planningRemote oversight of support staff, daily support operations
Common UsageUsed by companies needing managerial oversight of customer serviceUsed for supervising support staff in customer service roles

The Temporary Remote Customer Service Manager focuses on strategic management and team leadership, while the Temporary Remote Customer Support Supervisor handles daily support operations and team supervision. Both roles require customer service experience but differ in scope and responsibilities.

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For Temporary Remote Customer Service Manager jobs in Whitby, ON, the most frequently searched job titles are:

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Temporary Remote Customer Service Manager jobs near you

Service Manager, Production Support

Project Sapiens

Toronto, ON • Remote

Full-time

Posted 29 days ago

Job description

Title: Service Manager, Production Support

Location: Remote

 

Job Description:

As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role involves managing incident resolution, coordinating minor enhancements, ensuring SLA compliance, and driving continuous service improvements to meet client expectations.

What you'll do:

  • Lead and coordinating Production Support activities for enterprise SaaS and IT environments.
  • Provide technical support coordination and working closely with Development, QA, DevOps, Cloud Operations, Infrastructure, DBA, and Customer Success teams.
  • Manage customer-facing escalations and driving them to resolution while ensuring timely communication and stakeholder alignment.
  • Act as the central point of coordination across multiple teams to ensure efficient incident resolution and service delivery.
  • Track critical production issues, risks, dependencies, and mitigation plans.
  • Lead incident management, major incident calls, and Root Cause Analysis (RCA) activities, ensuring follow-up actions are completed.
  • Drive backlog prioritization together with customers and internal stakeholders to ensure focus on business-critical items.
  • Monitore SLAs, KPIs, service quality, and operational performance, and initiating improvement plans where required.
  • Support release planning, hotfix coordination, production deployments, and change management processes.
  • Build strong relationships with customers and serving as a trusted technical and operational partner.
  • Identify opportunities for automation, process improvements, and operational efficiency.
  • Prepare and presenting regular operational reports, executive status updates, and customer-facing communications.
  • Ensure effective cross-functional collaboration and clear communication between all involved teams.

Requirements:

  • Experience in Production Support, Application Support, or Service Delivery within an IT/SaaS organization.
  • Strong technical understanding of enterprise applications and production environments.
  • Excellent stakeholder management and communication skills.
  • Proven experience managing customer escalations and coordinating cross-functional teams.
  • Strong analytical and problem-solving abilities, with the capability to work under pressure in a fast-paced environment.
  • Experience working in Agile environments and with tools such as Jira, ServiceNow, and monitoring platforms is an advantage.

Preferred Qualifications:

  • Industry Knowledge: Experience in the insurance or financial services sector.
  • Tool Proficiency: Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.

Key Competencies:

  • Analytical Thinking: Ability to analyze complex problems and develop effective solutions.
  • Leadership: Strong leadership skills to guide cross-functional teams and drive project success.
  • Customer Focus: Commitment to delivering high-quality support services and enhancing customer satisfaction.
  • Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.

 

 

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 #LI-Remote

 

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