Temporary Remote Chat Support Jobs in Minnesota (NOW HIRING)

Attention: This requisition is only applicable for those currently enrolled in a Capella Bachelor's program.
DO NOT APPLY TO THIS REQ IF YOU ARE IN A MASTER'S OR DOCTORAL PROGRAM.
Department: Academic Affairs | Academic Success
Full Time/ Part Time: Part Time
Regular/ Temporary: Temporary
Location: Remote
Compensation: $18.00 per hour
Date: Appointment through June 2027, to be renewed in 2027-2028 aid year if remains FWS eligible
Please do not apply until you have read and understood the following: If you have not heard back about this position by FRIDAY, July 31st, 2026, these roles have been filled for this hiring cycle and we are not moving forward with your application at that time. We post Federal Work Study positions on the Capella Careers site every quarter and encourage you to check the website for future roles that may be of interest to you.
What is Federal Work Study?
The Federal Work Study Program (FWS) provides part-time employment to learners with financial need. Financial need is based on the Expected Family Contribution (EFC) provided by completing the Free Application for Federal Student Aid (FAFSA). The award amount depends on the learner's financial need and is based on expected weekly employment targets. Unlike federal grants, funds from the Federal Work Study are paid to the learner on a bi-weekly basis after employment requirements have been met and wages have been earned. The inclusion of Federal Work Study in a financial aid award is not a guarantee of the amount learners will earn as they will be paid only for the hours that are worked.
All federal aid sources must be included in a learner's financial aid, including the Federal Work Study Program. With this additional federal aid source, it may reduce the amount of federal loans for which a learner is eligible. Federal loans must be paid back (with interest) whereas the Federal Work Study Program funds are provided bi-weekly and do not require repayment.
Graduate Assistants I at Capella University provide peer support to enhance the learner experience. Undergraduate learners serving as Graduate Assistants may be responsible for providing peer academic or co-curricular support to champion learner success that bolsters self-confidence and increases learner efficacy towards completing their program.
The type of support will vary by business need. Examples of work could include: peer-led community ambassador, monitoring social/academic community platforms and discussion boards, or providing general administrative support for learner initiatives. Graduate Assistants are expected to:

• Build an online community conducive to the spirit of learning and continuous improvement in a positive, learner-focused environment.
• Engage learners through a variety of support models to assist learners with course content to better understand concepts and build competency in course objectives.
• Be a proactive champion in fostering learner development to become confident and independent learners to successfully learn course material and build skills.
• Be familiar and comfortable working with Capella resources found on Campus
• Be a positive contributor to the overall Graduate Assistant team by attending and participating in team meetings.
• Communicate in a timely and professional manner with supervising staff, faculty, learners, and other key constituents.
• This position requires 10-12 hours a week and is remote. Most duties can be completed on nights and weekends, but some availability during regular business hours for training and weekly team meetings may also be required. This role is expected to continue through June 2027, to be renewed in 2027-2028 aid year if remains FWS eligible.

Qualifications to be eligible to apply, applicants must:

• Have completed the 2026-2027 FAFSA.
• Have successfully completed a minimum of 2 quarters at Capella University.
• Be continuously enrolled in a credit-bearing course within a Bachelor's program during their appointment as a Graduate Assistant.
• Be in and maintain good academic standing and continuous enrollment while in the role. Academic performance, including GPA and courseroom grades will be considered to determine appropriate placement.

Essential Skills

• Interest or experience with teaching or tutoring.
• Demonstrated strong organizational skills.
• Excellent written and verbal communication skills and ability to interact effectively with faculty, coaches, and learners.
• Demonstrated effective time management skills. Excellent relationship-building, customer service, and problem resolution skills.
• Demonstrated strong attention to detail, initiative and follow-through.
• Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times.
• Demonstrated expertise in chosen content area
• Ability to creatively demonstrate study strategies using a wide variety of identified learning strategies. Insight on necessary study skills and habits of successful students.
• Experience working with diverse learning styles.
• Demonstrated confidence and self-awareness.
• Demonstrated proficiency with Microsoft Office Suite programs.
• Comfortable using technology to facilitate learning with an ability to learn and effectively utilize new technologies.

Hardware/Software Requirements

• Minimum hardware, internet, and phone requirements (equal to learners' computer compatibilities).

Job Location
Many of our positions, including this role, are designed to be remote "home office" settings. Employees working out of a home office are responsible for providing an appropriate and safe office space, office furniture and organization, communication tools, and related items. These include:

• Arranging for high-speed internet connection, printer and a dedicated phone line for business use. Specifics regarding expense coverage and reimbursement vary based on individual position categories. Capella will not provide office equipment or on-site set up assistance.
• The environment must be free from distractions and enable a highly productive and professional work environment.
• As with on-site positions, our off-site positions require that the majority of the time will be spent using a telephone, PC and monitors.
• Any and all daycare arrangements must be made so that employees are not working while providing care for children or other family members at home.
• There are minimal lifting requirements unless otherwise noted.

Other:

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 - 20%) or Capella Core Faculty (5 - 10%).
• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
• Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$13.75 - $21.00 - Hourly
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.