Description
DEPARTMENT
Packing Operations
REPORTS TO
Operations Director
FLSA STATUS
Exempt
LOCATION
Highbridge Facility
EMPLOYMENT TYPE
Full-Time
SHIFT
Day Shift
TRAVEL
None
REV. DATE
June 2026
POSITION SUMMARY
The Packing Supervisor is responsible for leading daily packing operations at Torito Brands' Highbridge facility, overseeing the packaging of dog chew products including bully sticks, cow ears, pig ears, and related items for wholesale distribution. This role manages hourly packing staff on a single day shift, enforces GMP and SQF protocols, and drives throughput, quality, and accuracy targets on the floor. The ideal candidate thrives in a high-pressure, fast-paced environment, responds decisively to unexpected challenges, and holds teams accountable to process standards - in both English and Spanish.
KEY RESPONSIBILITIES
Packing Operations Management
Direct day-to-day packing floor operations - product weighing, bagging, sealing, labeling, case packing, and staging for shipment
Set daily output targets aligned with customer order schedules and warehouse release timelines
Monitor line speeds, pack rates, and throughput KPIs; identify and close gaps in real time
Coordinate with Warehouse to manage flow of finished packed goods to outbound staging
Adjust labor assignments and line configurations to respond to absenteeism, equipment issues, or order priority changes without interrupting throughput
Team Leadership & Workforce Management
Directly supervise 15-40+ hourly packing employees and temp workers on a single day shift
Conduct pre-shift briefings in English and Spanish; assign tasks, communicate targets, and set behavioral expectations clearly to a bilingual workforce
Hold staff accountable to attendance, GMP compliance, and productivity standards through consistent coaching and documented corrective action
Partner with HR on onboarding, disciplinary processes, and performance documentation
Develop Packing Leads; delegate effectively and build bench strength within the team
Quality & Regulatory Compliance
Enforce SQF, FDA, and internal GMP requirements on the production floor at all times
Ensure all production activities are documented per food safety and traceability requirements
Lead GMP floor audits and pre-operational inspections; close findings before escalation
Coordinate with Quality on hold dispositions, supplier non-conformances, and corrective action implementation
Ensure allergen control, sanitation, and pest exclusion procedures are followed consistently
Safety
Enforce all OSHA and company safety protocols - PPE, ergonomic practices, slip/trip prevention, and incident reporting
Conduct and document safety observations; lead investigations for near-misses and incidents
Maintain a zero-tolerance posture for unsafe conditions; stop work when necessary
Operational Problem-Solving
Respond quickly and effectively to equipment failures, staffing gaps, order changes, and other unplanned disruptions
Escalate proactively to Operations Director with clear situational assessment and proposed corrective path
Contribute to root cause analysis for recurring production issues; implement and sustain corrective actions
Participate in continuous improvement initiatives targeting labor efficiency, waste reduction, and yield optimization
Documentation & Reporting
Complete shift packing reports, downtime logs, and labor utilization records accurately and on time
Maintain lot traceability records for all packed and staged finished goods
Track and report daily output against targets; surface variances with explanation and corrective plan
Requirements
QUALIFICATIONS
Required
3+ years of supervisory experience in food manufacturing, packing, or consumer goods production environments
Demonstrated ability to lead 15+ person hourly workforce across packing lines
Hands-on experience operating under GMP, HACCP, or SQF food safety standards
Proven track record managing through pressure: tight deadlines, equipment failures, labor variability, and quality holds
Strong attention to detail - catches label errors, pack count variances, and GMP deviations before they become non-conformances
Fully bilingual English/Spanish - required; must communicate effectively with floor staff and management in both languages
Comfortable with packing documentation: shift logs, corrective actions, pack rate reports
Preferred
SQF Practitioner certification or equivalent food safety credential
Experience in FDA-regulated food or pet treat packing environment
Familiarity with ERP or production tracking systems
Experience with Lean, 5S, or similar continuous improvement frameworks
Prior experience managing a temp-heavy hourly workforce through a staffing agency
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Active packing floor environment - climate-controlled but physically demanding throughout the shift
Exposure to cleaning chemicals and sanitizers; PPE required at all times
Must wear required PPE: hairnet, beard net, gloves, non-slip footwear, hearing protection where applicable
Ability to stand for extended periods (8-10 hour shifts), walk the floor continuously, and lift up to 50 lbs
Single day shift; must be available for extended hours during peak season or to address end-of-shift operational issues
ACKNOWLEDGMENT
This job description reflects the essential functions and qualifications for this role. Duties may be modified at the discretion of management to reflect operational needs. This document does not constitute an employment contract.