Temporary Optum Call Center Jobs in Indiana (NOW HIRING)

Patient Scheduling Representative (Entry-Level)

Job Summary

We are seeking a detail-oriented and compassionate Patient Scheduling Representative to support appointment scheduling and patient coordination activities. This role is responsible for ensuring accurate scheduling, timely documentation, and effective communication with patients and internal teams while maintaining a high level of quality and professionalism.

Key Responsibilities

• Schedule patient appointments accurately and efficiently.
• Follow and reinforce all scheduling policies and procedures.
• Communicate appointment details and relevant information to patients.
• Audit and/or complete electronic patient and case documentation in a timely manner.
• Maintain accuracy when entering and managing patient information.
• Work effectively under pressure and meet established deadlines.
• Communicate professionally with patients, peers, and leadership on a daily basis.
• Demonstrate a commitment to purpose, excellence, compassion, and teamwork in all interactions.

Required Qualifications

• Minimum of 2 years of recent call center experience.
• Strong attention to detail and data entry accuracy.
• Excellent verbal and written communication skills.
• Ability to think quickly and respond professionally in fast-paced situations.
• Adaptable and willing to support different departments as business needs require.
• Strong empathy and customer service skills.
• Ability to work independently while contributing to a team environment.

Preferred Qualifications

• Bachelor's degree.

Disqualifying

• Candidates whose primary experience is limited to CNA roles without relevant call center experience may not be considered.

Skills

• Call Center Operations
• Customer Service
• Appointment Scheduling
• Data Entry
• Communication
• Patient Support
• Time Management
• Attention to Detail

Experience Level

Entry Level

Ideal Candidate:

A compassionate and highly organized professional with recent call center experience who excels in customer interactions, handles multiple priorities effectively, and is passionate about providing a positive experience for patients and colleagues alike.

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.