Customer Service Representative
$18.75 - $25.50/hr
Company Description Leader in optical components, modules and subsystems for the core optical ... The Customer Service Representative will provide delivery of pre- and post-sales services and ...
Customer Service Representative
$18.75 - $25.50/hr
Company Description Leader in optical components, modules and subsystems for the core optical ... The Customer Service Representative will provide delivery of pre- and post-sales services and ...
Customer Service Associate - Temporary
Plumas Lake, CA · On-site
$15.25 - $21/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Plumas Lake, CA · On-site
$15.25 - $21/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Irvine, CA · On-site
$15.50 - $21.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Irvine, CA · On-site
$15.50 - $21.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Lakewood, CA · On-site
$15.50 - $21.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Lakewood, CA · On-site
$15.50 - $21.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Los Angeles, CA · On-site
$15.50 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Los Angeles, CA · On-site
$15.50 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
CA · On-site
$15.50 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
CA · On-site
$15.50 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Modesto, CA · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Modesto, CA · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
San Jacinto, CA · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
San Jacinto, CA · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Roseville, CA · On-site
$14.50 - $20/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Roseville, CA · On-site
$14.50 - $20/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
San Jacinto, CA · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
San Jacinto, CA · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Vista, CA · On-site
$14.75 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Vista, CA · On-site
$14.75 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Moreno Valley, CA · On-site
$14.75 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Moreno Valley, CA · On-site
$14.75 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
El Monte, CA · On-site
$14.50 - $20/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
El Monte, CA · On-site
$14.50 - $20/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Alhambra, CA · On-site
$15.50 - $21.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Alhambra, CA · On-site
$15.50 - $21.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Tarzana, CA · On-site
$15.25 - $21/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Tarzana, CA · On-site
$15.25 - $21/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
San Diego, CA · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
San Diego, CA · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
$15.25 - $21/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
$15.25 - $21/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Inglewood, CA · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Inglewood, CA · On-site
$15 - $20.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Folsom, CA · On-site
$15.50 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Folsom, CA · On-site
$15.50 - $21.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Palm Springs, CA · On-site
$14.75 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate - Temporary
Palm Springs, CA · On-site
$14.75 - $20.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Temporary Optical Customer Service information
What is the difference between Temporary Optical Customer Service vs Optical Sales Associate?
| Aspect | Temporary Optical Customer Service | Optical Sales Associate |
|---|---|---|
| Credentials | Basic customer service skills, possibly some optical knowledge | Customer service skills, optical product knowledge, sales experience |
| Work Environment | Optical retail stores, temporary assignments | Optical retail stores, full-time or part-time roles |
| Employer & Industry | Optical retailers, eyewear stores | Optical retailers, eyewear stores |
| Search & Comparison Intent | Understanding temporary customer service roles in optics | Seeking sales roles in optical retail |
Temporary Optical Customer Service roles focus on providing customer support and assistance in optical stores on a temporary basis, often requiring basic optical knowledge. Optical Sales Associates typically engage in selling eyewear and optical products, with a stronger emphasis on sales skills and product knowledge. While both roles operate in optical retail environments, their primary functions differ, with the former centered on customer service and the latter on sales performance.
What cities in California are hiring for Temporary Optical Customer Service jobs?
Cities in California with the most Temporary Optical Customer Service job openings:
$18.75 - $25.50/hr
Full-time
Re-posted 23 days ago
Job description
Company Description
Leader in optical components, modules and subsystems for the core optical, enterprise and data center markets, leveraging more than three decades of laser technology innovation, photonics integration, and subsystem design of the fast optical networks and high-speed interconnects driving the next wave of streaming video, cloud computing, voice over IP and other bandwidth-intensive and high-speed applications
Job Description
The Customer Service Representative will provide delivery of pre- and post-sales services and support to customers, field sales and third party manufacturers reps. A key member of the Customer Service team contributing to decisions, plans and implementation of processes, metrics and tools in support of customer interfacing, end-to-end order entry through successful customer receipt of goods and services; service delivery and sales support.
The successful candidate will develop and maintain positive relations and co-ordinate with various functions within the company to ensure customer requests are handled in a timely manner.
Responsibilities include:
Customer Focus & Relationship Mgmt. - Proactive interface to ensure our customers' best interests are top of mind throughout the onboarding/order/delivery processes and beyond to ensure an excellent customer experience
Operate as an effective liaison between customers, production planning, sales, applications engineering, accounting and product line management to resolve status, production, delivery and billing inquiries
Effectively partner with Sales to ensure customers are getting the most out of customer meetings via effective meeting preparation, presentation and representation
Manage and deliver on all aspects of the Order Management Process (from order receipt through fulfilment) for designated territories/Account Managers
Quote preparation, issuing and closure including AM and Technical Interface as required
End-to-end RMA management; maintain customer communication regarding defective returns, exchanges, service & repairs - Engineering interface to ensure failure analysis and product disposition are completed with speed and accuracy
Ownership for VMI processing, billing and reconciliation
Resolve product or service problems by clarifying the customer's concern; reviewing data; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution (deal with abstract & concrete variables)
Work closely with Sales Operations team to develop, review and deliver customer & sales related reports
Analyze and participate in the development of operational processes and escalation procedures
Optimize work efforts via a thorough understanding and effective use of ERP Systems (SAP & Oracle) as well as MS Office and other system related tools
Qualifications
QUALIFICATIONS
Proven success/experience in a customer facing/customer service role in a high tech environment
Strong Customer Service Skills including good listening skills, clear written and verbal communications and a tactful approach to problem solving
Critical thinking and analytical skills that include the ability to collect and analyze information, problem solve, and make well supported decisions that benefit the customers
Time management - ability to minimize operational turn-around-time and issue resolution time
Ability to perform duties in the presence of time constraints and customer pressure
General understanding of high tech OEM sales process
In-depth knowledge of customer service functions
Effective presentation skills
Proficient computer skills including Microsoft Office applications
Thorough knowledge of SAP/ORACLE (especially Order Management Modules)
Critical Skills:
Accuracy
Deliver complete results
Systems & tools (SAP & Oracle, MS Office/Desktop)
Influencing
Conflict Mgmt.
Negotiation
Presentation
Customer mtg. planning & facilitation
Complex Problem solving
Process optimization
Critical thinking/planning
Deliver complete results
Systems & tools (SAP & Oracle, MS Office/Desktop)
Influencing
Conflict Mgmt.
Negotiation
Presentation
Customer mtg. planning & facilitation
Complex Problem solving
Process optimization
Critical thinking/planning
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Issues support/resolution for designated territories/Sales Managers
Manage SAP/Oracle order entry and management from receipt to fulfillment
Customer focus and relationship management
Continual liaison with global Customer Service team, Planning, Sales and Operations
Maintain and manage all aspects of the VMI (consignment) process where relevant
Customer and Management reporting
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A. or B.Sc.) from an accredited college or university
3 to 6 years or above related working experience in a Customer facing role in a high tech environment
Experience in optical and/or electronic component businesses is desirable
Experience with Order Management/Order Processing on one of the major ERP systems: SAP, Oracle, Microsoft Dynamics, etc.Â
Customer Issues support/resolution for designated territories/Sales Managers
Manage SAP/Oracle order entry and management from receipt to fulfillment
Customer focus and relationship management
Continual liaison with global Customer Service team, Planning, Sales and Operations
Maintain and manage all aspects of the VMI (consignment) process where relevant
Customer and Management reporting
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A. or B.Sc.) from an accredited college or university
3 to 6 years or above related working experience in a Customer facing role in a high tech environment
Experience in optical and/or electronic component businesses is desirable
Experience with Order Management/Order Processing on one of the major ERP systems: SAP, Oracle, Microsoft Dynamics, etc.Â
tony.rendle at pierpont.com
Additional Information
All your information will be kept confidential according to EEO guidelines.