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Temporary Offshore Call Center Jobs in Indiana (NOW HIRING)

TEKsystems

Scheduling (Shadeland)

Indianapolis, IN

$16/hr

Skills * Call Center Operations * Customer Service * Appointment Scheduling * Data Entry ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

TEKsystems

Scheduling (Shadeland)

Indianapolis, IN

$16/hr

Skills * Call Center Operations * Customer Service * Appointment Scheduling * Data Entry ... If eligible, the benefits available for this temporary role may include the following: * Medical ...

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All JobsOffshore Call Center JobsTemporary Offshore Call Center JobsTemporary Offshore Call Center Jobs in Indiana

Temporary Offshore Call Center information

What is the difference between Temporary Offshore Call Center vs Customer Service Representative?

AspectTemporary Offshore Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, offshore location, often in call centers abroadOn-site or remote, local or global companies
Employer & IndustryOutsourcing companies, call centers, BPO industryVarious industries including retail, telecom, finance
Search & Comparison IntentUnderstanding offshore outsourcing options, job opportunities abroadLocal customer service roles, career development

The main difference between a Temporary Offshore Call Center and a Customer Service Representative lies in their work setting and scope. Temporary Offshore Call Centers are typically outsourced, remote jobs based abroad, focusing on handling customer inquiries for international companies. Customer Service Representatives work locally or remotely within the company's country, providing direct support to customers. Both roles require similar skills but differ mainly in location and employer type.

What are the most commonly searched types of Offshore Call Center jobs in Indiana? The most popular types of Offshore Call Center jobs in Indiana are:
What cities in Indiana are hiring for Temporary Offshore Call Center jobs? Cities in Indiana with the most Temporary Offshore Call Center job openings:
Temporary Offshore Call Center jobs near you

Call Center Agent - Onsite - Indianapolis, IN

aFit Staffing Inc.

Indianapolis, IN • On-site

$14.25 - $19/hr

Full-time

Posted 20 hours ago

Posted today

Job description

Call Center Agent

Indianapolis, IN | Onsite

About aFit

At aFit, we connect talented professionals with meaningful opportunities that support organizations and the people they serve.We focus on matching the right people with roles where strong communication, reliability, and a commitment to service make a difference.

About the Role

aFit is building a pipeline of Call Center Agents for an anticipated high-volume customer service engagement in Indianapolis.

This role is ideal for someone who enjoys helping people, communicates clearly, and can remain calm and professional while assisting customers with questions or concerns.Call Center Agents will work in a structured, fast-paced environment where accuracy, customer service, and reliability are important to success.

The position is expected to be fully onsite in downtown Indianapolis and will require consistent attendance during scheduled work hours.

What You'll DoCustomer Service & Support

Serve as a helpful and professional first point of contact for customers.

  • Respond to customer questions and requests by phone.
  • Listen carefully to understand customer needs and provide accurate information.
  • Research account information and status using designated systems.
  • Help customers navigate processes and next steps.
  • Escalate questions or issues when additional assistance is needed.
Call Handling & Performance

Deliver consistent service while meeting established performance expectations.

  • Manage a high volume of customer interactions.
  • Follow established procedures and call-handling guidelines.
  • Work toward customer service, quality, and call-handling goals.
  • Maintain strong schedule adherence throughout the workday.
  • Participate in training and coaching to continuously strengthen performance.
Documentation & Data Entry

Maintain accurate information and protect customer confidentiality.

  • Document customer interactions clearly and accurately.
  • Enter and update information in designated systems.
  • Review information for accuracy and completeness.
  • Handle confidential and sensitive information appropriately.
What You BringSkill/QualificationRequirement LevelHigh school diploma or equivalentRequiredOffice or professional work experienceRequiredCustomer service experienceHighly DesiredCall center or high-volume phone experienceHighly DesiredStrong verbal communication skillsRequiredAbility to navigate multiple systems and locate information quicklyRequiredData entry and attention to detailRequiredAbility to work effectively in a fast-paced environmentRequiredExperience assisting frustrated or upset customersHighly DesiredGovernment or public-sector experienceHighly DesiredWork Environment
  • Fully onsite in downtown Indianapolis.
  • Monday through Friday schedule.
  • Approximately 37.5 hours per week.
  • Temporary/contract opportunity approximately four months in duration.
  • Structured training provided.
  • Consistent attendance and schedule adherence are essential.
  • Candidates must be able to successfully complete required pre-employment screening.
Why This Role Matters

Call Center Agents play an important role in helping people get the information and support they need.This opportunity is well suited for individuals who take pride in providing excellent service, solving problems, and creating a positive customer experience.