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Temporary Mining Research Jobs (NOW HIRING)

Sandvik Mining is looking for a Customer Support Representative, Elko, NV. Sandvik has a strong ... R&D capabilities, and premium, high-tech products. We are at the forefront of automation ...

Service Administrator

Elko, NV · On-site

$60K - $70K/yr

Sandvik Mining is looking for a Service Administrator in Elko, NV This professional would have ... Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech ...

Sandvik Mining is looking for a Customer Support Representative, Elko, NV. Sandvik has a strong ... R&D capabilities, and premium, high-tech products. We are at the forefront of automation ...

Service Administrator

Elko, NV · On-site

$60K - $70K/yr

Sandvik Mining is looking for a Service Administrator in Elko, NV This professional would have ... Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech ...

Sandvik Mining is looking for a Customer Service Support and Administrative Specialist in Denver ... Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech ...

Administration Support

Phoenix, AZ · On-site

$27 - $32/hr

Sandvik Mining is looking for Branch Administrator - Phoenix, AZ If you are team player, with a ... Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech ...

Administration Support

Phoenix, AZ · On-site

$27 - $32/hr

Sandvik Mining is looking for Branch Administrator - Phoenix, AZ If you areteamplayer, with a ... Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech ...

Data Scientist

Manhattan, NY · On-site

$72K - $109K/yr

Sharing knowledge and conducting research to advance the collective knowledge and skills of our ... Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan ...

Instructional Faculty - Temporary/Lecturer Location: East Bay Categories: Unit 3 - CFA - California ... Or: With a research Ph.D. in business or economics, must have a current research record in the ...

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Infographic showing various Temporary Mining Research job openings in the United States as of June 2026, with employment types broken down into 29% Full Time, and 71% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.
Customer Support Representative

Customer Support Representative

Sandvik

Elko, NV • On-site

$65K/yr

Other

Medical, Dental, Retirement

Posted 24 days ago


Key responsibilities

  • Manage inbound sales inquiries, process sales orders, and resolve customer issues efficiently and professionally.

  • Assess customer inquiries and route them to the appropriate individual or department.

  • Proactively inform customers of order status changes, backlog issues, and delivery updates.


Sandvik rating

7.4

Company rating: 7.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

240th of 421 rated machine equipment manufacturers


Job description

Sandvik Mining is looking for a Customer Support Representative, Elko, NV.
Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.
Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.
The Customer Support Rep will be a hybrid role requiring 3 days in office in Elko, NV.
Key Responsibilities:
The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik's commitment to service excellence.

  • Answer designated inbound calls from external customers and process sales orders received by phone
  • Assess customer inquiries and route to the appropriate individual or department
  • Take ownership of customer issues and ensure commitments are met accurately and on time
  • Expedite urgent orders to meet critical customer delivery needs
  • Escalate customer concerns to supervisors and collaborate on resolution when required
  • Proactively inform customers of order status changes, backlog issues, and delivery updates
  • Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements
  • Partner with the Expeditor to ensure accuracy of customer backorder information
  • Stay current on industry developments, competitive offerings, and market conditions affecting customers
  • Build working knowledge of Sandvik products and their applications for assigned customer groups
Minimum Qualifications:
  • Associate degree or equivalent experience required
  • 2-5 years of experience in customer service, inside sales, or order management
  • Proficiency in Microsoft Office, particularly Excel and Windows-based applications
  • Ability to learn and effectively use customer service and order management systems
  • Strong sense of personal accountability with excellent follow-through and attention to detail
  • Professional, cooperative, and relationship-oriented communication style
  • Demonstrated tact, discretion, and diplomacy when working with customers and internal partners
Preferred qualifications:
  • Experience with CRM software
  • Success with customer-focused roles
  • Strong written and verbal communication skills
  • Strong time management and organizational skills
Location: Elko, NV
Travel Requirements / shift / hours: Generally 8 a.m. to 5 p.m. with one week "on call" (work from home) on a rotating basis. This shift is overnight, from home, emergency on-call once every 10 weeks (approximately).
Compensation Range: $65,000.00 annually
Work Environment & Physical Requirements
  • Office-based customer support environment
  • Extended periods of phone and computer use
  • Occasional lifting of light materials (up to 20 lbs)

Work authorization
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)
This position will be posted a minimum of 5 days, or until filled.
Benefits:
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance with a robust 401(k) retirement plan - 5% annual company contribution plus 50% match on the first 6% of employee contributions.. We also provide opportunities for professional competence development, training, and career advancement.
How to apply
For immediate consideration, please apply online at www.home.sandvik/careers to the Customer Support Representative position R0092850.
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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