ZipRecruiter

Log In

1

Temporary Inbound Call Center Jobs in Massachusetts

Critter Control

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Call Center Agent Waltham Pest Services is the original pest control provider in the New England ... Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ...

Western Pest Services

Call Center Agent

Pembroke, MA · On-site

$23 - $25/hr

Call Center Agent Waltham Pest Services is the original pest control provider in the New England ... Handling inbound inquiries and making outbound calls to prospective customers * Presenting and ...

Elevare Branding

Call Center Representative

Boston, MA · On-site

$35K - $39K/yr

Call Center Representative Elevare Branding is a growing company focused on creating meaningful ... Responsibilities * Handle inbound and outbound customer communications in a professional and ...

previous pagenext page

Showing results 21-40

All JobsInbound Call Center JobsTemporary Inbound Call Center JobsTemporary Inbound Call Center Jobs in Massachusetts

Temporary Inbound Call Center information

What is a temporary inbound call center?

A Temporary Inbound Call Center job involves handling incoming calls from customers for a specific period, often to address seasonal demand, special projects, or short-term needs. Employees in this role answer questions, resolve issues, and provide information or support related to a company's products or services. These positions typically require strong communication skills, the ability to multitask, and proficiency with computer systems. Temporary call center jobs can last from a few weeks to several months, depending on the employer's needs.

What are the key skills and qualifications needed to thrive as a temporary inbound call center representative?

To thrive as a Temporary Inbound Call Center Representative, you typically need strong verbal communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and basic computer applications is usually required. Outstanding patience, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some common challenges faced in a temporary inbound call center role, and how can I prepare for them?

One of the main challenges in a temporary inbound call center position is quickly adapting to new scripts, systems, and procedures, since training periods are often shorter than in permanent roles. You’ll also need to handle high call volumes while maintaining professionalism and meeting performance metrics such as average handle time and customer satisfaction. Preparing by practicing active listening, learning basic troubleshooting techniques, and familiarizing yourself with call center software can help ease the transition. Being adaptable and open to feedback will further support your success in a fast-paced, team-oriented environment.

What is the difference between Temporary Inbound Call Center vs Customer Service Representative?

AspectTemporary Inbound Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentCall centers, often temporary or seasonal setupsOffice or remote settings, permanent or long-term roles
Employer & IndustryCall centers, telecommunication, retail supportVarious industries including retail, healthcare, finance
Search & Comparison IntentTemporary, short-term customer support rolesLong-term customer service careers

Temporary Inbound Call Center roles focus on short-term customer support, often with minimal credentials and in call center environments. Customer Service Representatives typically hold more permanent positions with similar skills but may require more experience and work in diverse settings. Both roles serve customer needs but differ mainly in duration and employment type.

What are the most commonly searched types of Inbound Call Center jobs in Massachusetts?

The most popular types of Inbound Call Center jobs in Massachusetts are:

What cities in Massachusetts are hiring for Temporary Inbound Call Center jobs?

Cities in Massachusetts with the most Temporary Inbound Call Center job openings:

Temporary Inbound Call Center jobs near you

Call Center Agent

Pembroke, MA • On-site

Critter Control
See more jobs at Critter Controlexternal

$23 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Critter Control rating

6.8

Company rating: 6.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 35 rated pest control companies

Job description

Call Center Agent

Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first-class services with a focus on public health and safety. We innovate to add new services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.

We are currently seeking a Call Center Agent. This position will be located onsite in our Pembroke, MA branch.

Waltham Offers…

  • Competitive compensation!
  • Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
  • Paid time off (holiday/vacation/sick)
  • Award-winning company paid training!
  • Smartphone, equipment, etc.
  • Opportunities for growth, development, and advancement through an actual growth
  • Awards and recognition

Responsibilities

What You'll Be Doing:

  • Driving new business through inside sales to meet and exceed revenue goals
  • Handling inbound inquiries and making outbound calls to prospective customers
  • Presenting and recommending the appropriate pest management solutions, based on customer needs
  • Supporting regional and branch teams by setting qualified appointments for outside sales inspectors
  • Scheduling service appointments and ensuring a smooth customer experience
  • Conducting outbound outreach to generate new business opportunities for the sales team
  • Providing administrative support to local branches, including assisting with account updates and adjustments

Qualifications

What We're Looking For:

You thrive in a fast-paced environment, enjoy connecting with customers, and bring strong communication and inside sales skills to the table. If you're motivated, goal-oriented, and ready to grow, this role is a great fit!

Requirements:

  • High school diploma or equivalent required; associate degree preferred
  • Strong organizational skills with excellent attention to detail
  • Professional verbal and written communication skills
  • Confident phone presence and customer-focused approach
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to multitask and manage a high volume of calls and tasks
  • Strong interpersonal skills and comfort communicating by phone and email
  • Must be at least 18 years old

Salary Range: $23.00 - $25.00 per hour (plus commission)

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

What Critter Control employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply