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Infographic showing various Temporary Former job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 11% Full Time, 76% Part Time, and 12% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,693 per year, or $18.6 per hour.
Unemployment Compensation Customer Service Representative I - Temporary

Unemployment Compensation Customer Service Representative I - Temporary

State of Vermont

Montpelier, VT • On-site

$22.51/hr

Full-time, Temporary

Posted 13 days ago

State Of Vermont rating

7.8

Company rating: 7.8 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

20th of 50 rated states

Job description

Overview
The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team!
The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.
This is an in-office position. Remote and/or hybrid work schedules are not available at this time
As of July 12, 2026, the step 1 rate for pay grade 19 will be $22.51 per hour.
Who May Apply
This position, Unemployment Compensation Customer Service Representative I - Temporary (Job Requisition #52384), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours, and is not expected to be full-time. The State does not guarantee 40 hours of work per week.
If you would like more information about this position, please contact michael.posternak@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Environmental Factors
Incumbents must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. Incumbents may encounter clients who are uncooperative or who may be hostile during interviews for which considerable human relations skills are required. Workload volume will be extremely high on occasion.
Minimum Qualifications
Two (2) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management INCLUDING experience in data entry or computer technology.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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About State of Vermont

Sourced by ZipRecruiter

State of Vermont is not a conventional company but rather a governing body of which oversees the U.S. state of Vermont. Its headquarters are situated in Montpelier, VT, US. As an official state governmental authority, it is involved in various industry sectors including health, environment, transportation, education, commerce, and public safety. Its functions range from law enforcement to educational programs, social services, environmental conservation, and more. The official website vermont.gov serves as a central portal for citizens to access state services and information.

Industry

Public administration

Company size

51 - 200 Employees

Headquarters location

Montpelier, VT, US

Year founded

1791

Social media

Twitter

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