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Job Title: Customer Service Coordinator
Role Overview
We are seeking an organized, detail-oriented, and customer-focused Customer Service Coordinator to support our order management and client services team. In this role, you will be responsible for high-volume order processing, purchase order management, administrative support, and direct customer communications regarding active orders and pricing updates.
This is a dynamic, high-volume role combining computer-based administrative accuracy with professional client engagement. You will manage the shared customer service inbox, process purchase orders into internal database systems, execute a critical pricing update project, and collaborate closely with Planning, Scheduling, and sales teams to ensure timely order fulfillment. If you excel at multitasking, possess strong data-entry accuracy, and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities
Order Management & Processing
• Order Entry & Processing: Manage incoming customer purchase orders, upload documents into internal order-entry/database systems, and ensure absolute data integrity.
• Inbox Triage: Monitor and triage the shared customer service inbox, routing and responding to high-volume requests in a timely, professional manner.
• Backlog & Pricing Support: Support backlog management and execute a targeted pricing update project-communicating pricing changes to clients, requesting revised purchase orders, and updating system records accordingly.
Customer Support & Communication
• Client Engagement: Conduct professional customer follow-up regarding open orders, pricing inquiries, shipping updates, and general service requests via phone and email.
• Expedite Coordination: Partner proactively with Planning, Scheduling, and production teams to evaluate expedite requests and manage order prioritization.
• Documentation & Reporting: Maintain accurate order documentation, perform regular system audits, and complete administrative reporting tasks as assigned.
Qualifications & Requirements
Minimum Qualifications
• Education: High School Diploma or GED required (Associate's or Bachelor's degree preferred).
• Experience Baseline: Minimum of 1 to 3 years of professional customer service, order entry, or administrative operations experience in a fast-paced environment.
• Technical Mastery:
oIntermediate proficiency in Microsoft Excel (data sorting, lookups, and tracking).
oStrong working knowledge of Microsoft Office Suite (Word, Outlook) and standard order-entry database systems.
oProven typing speed of at least 50 WPM with high data-entry accuracy.
• Core Competencies: Exceptional written and verbal communication skills; professional telephone etiquette; superior organizational and multitasking capabilities; high attention to detail.
Preferred Attributes
• Experience working within enterprise ERP or order-entry platforms (e.g., QAD, SAP, Oracle, or similar).
• Prior background in manufacturing customer service, supply chain coordination, or logistics support.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Perry
Branch Phone:
(909) 244-1777
Location:
Houston, TX