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Temporary Cyber Security Help Desk Jobs in Alberta

Fleetworthy

IT Support Specialist

Edmonton, AB · On-site

Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure. Ideal Candidate A ...

Fluor

Site IT Lead

Calgary, AB · On-site

Act as local hands-and-feet support for Global IT teams, including Infrastructure, Platform Services, Service Delivery, and Cybersecurity organizations. Escalate issues to the Enterprise Help Desk ...

Centric Software

Your ability to communicate complex risks in business terms will help leaders make informed ... Desk, Networking, and Enterprise Applications. * Direct enterprise cybersecurity programs ...

Kal Tire

Shipper and Receiver

Acheson, AB · On-site

CA$22.22 - CA$24.69/hr

It's not a desk job. It's not light work. It's about keeping the warehouse running by doing the ... Help manually load or unload 53-foot trailers, each loaded with up to 1,000 tires. * Lift and move ...

RW&CO

Do you enjoy helping customers feel confident and stylish while keeping the store organized and ... From assisting in the fitting room to processing transactions at the cash desk, you play a key role ...

Plum Gas Solutions

Cost Estmator

Calgary, AB · On-site

Their work will help Plum pursue the right opportunities, price work confidently, protect margins ... Office / Desk environment Physical Demands * Prolonged periods of sitting at a desk and working at ...

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Temporary Cyber Security Help Desk information

What does a temporary cyber security help desk professional do?

A Temporary Cyber Security Help Desk professional provides short-term support to organizations by assisting users with cybersecurity-related issues, such as responding to security alerts, troubleshooting access problems, and educating employees about safe online practices. They monitor systems for suspicious activity, help resolve incidents like phishing attempts, and ensure security protocols are followed. This role is critical during periods of increased cyber threats or staff shortages, helping to maintain the organization's cybersecurity posture.

What are the key skills and qualifications needed to thrive as a temporary cyber security help desk professional, and why are they important?

To excel as a Temporary Cyber Security Help Desk professional, you need a solid understanding of IT fundamentals, cybersecurity principles, and troubleshooting, typically supported by a relevant degree or certifications like CompTIA Security+ or similar. Familiarity with ticketing systems, remote support tools, and security monitoring platforms is commonly required. Strong communication, problem-solving abilities, and attention to detail help you effectively assist users and address security concerns. These skills are essential for quickly resolving issues, minimizing security risks, and maintaining a secure IT environment.

What are some common challenges faced by a temporary cyber security help desk professional, and how can they be addressed?

Temporary Cyber Security Help Desk professionals often encounter challenges such as quickly adapting to new security protocols, handling a high volume of security incidents, and efficiently communicating technical issues to non-technical users. Success in this role typically requires strong analytical skills, the ability to follow established procedures, and excellent customer service abilities. Proactively familiarizing yourself with the organization's security tools and collaborating closely with permanent IT staff can help you overcome these challenges and make a positive impact during your assignment.

What is the difference between Temporary Cyber Security Help Desk vs Temporary Network Support Technician?

AspectTemporary Cyber Security Help DeskTemporary Network Support Technician
CertificationsCompTIA Security+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, security incident response, remote supportNetwork infrastructure, troubleshooting, on-site and remote
Employer & Industry UsageIT security firms, corporate security teamsIT departments, telecom companies, data centers

Temporary Cyber Security Help Desk roles focus on security incident support, threat mitigation, and user security awareness, often requiring security certifications. In contrast, Temporary Network Support Technicians handle network setup, troubleshooting, and infrastructure maintenance. Both roles are essential in IT but differ in their focus and skill sets, with the help desk emphasizing security and user support, while network support centers on network operations.

What are the most commonly searched types of Cyber Security Help Desk jobs in Alberta?

The most popular types of Cyber Security Help Desk jobs in Alberta are:

What cities in Alberta are hiring for Temporary Cyber Security Help Desk jobs?

Cities in Alberta with the most Temporary Cyber Security Help Desk job openings:

Temporary Cyber Security Help Desk jobs near you

IT Support Specialist

Fleetworthy

Edmonton, AB • On-site

Full-time

Posted 9 days ago

Key responsibilities

  • Serve as the first point of contact for employees experiencing technical difficulties and log, track, and resolve help desk tickets.

  • Diagnose and resolve basic hardware, software, and connectivity issues for end-users, escalating complex issues as needed.

  • Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.

Job description

Role Overview  

We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization - solving everyday technical problems, building relationships, and delivering excellent service. 

 Core Responsibilities  

End-User Support & Customer Service 

  • Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person. 
  • Provide friendly, patient, and professional customer service to end-users at all levels of the organization. 
  • Log, track, and resolve incoming help desk tickets in a timely and thorough manner.  

Troubleshooting & Issue Resolution 

  • Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations. 
  • Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken. 
  • Follow established procedures and knowledge base articles to resolve common support requests.  

Equipment & Setup 

  • Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees. 
  • Support basic account provisioning and access requests under the guidance of senior IT staff.  

Documentation & Knowledge 

  • Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources. 
  • Follow and help maintain IT procedures and standard operating documentation.  

Other 

  • Assist the IT team with day-to-day operational tasks and project support as needed. 
  • Execute other duties typical of an entry-level IT support role as assigned.  

Skills & Qualifications 

 Required 

  • 0-1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome). 
  • Basic understanding of Windows and/or Apple operating systems. 
  • Strong interpersonal and communication skills - able to explain technical concepts clearly to non-technical users. 
  • Eagerness to learn, troubleshoot, and adapt to new technologies. 
  • Ability to stay calm and professional under pressure. 
  • Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent experience or self-study.  

Preferred 

  • Familiarity with Microsoft Active Directory, EntraID Azure, M365 Suite 
  • Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar. 
  • CompTIA A+ certification or currently pursuing. 
  • Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure.  

Ideal Candidate  

A curious, people-oriented individual who genuinely enjoys helping others and solving problems. You don't need to have all the answers - you need the drive to find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it. You're comfortable asking questions, learning on the fly, and growing with a team that will invest in your development. 

Application Note  

This role will include routine help desk responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply - if you are passionate about technology and helping people, we want to hear from you. 

Apply