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Temporary Chat Support Representative Jobs in Texas

Closinglock

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative We are seeking a driven and enthusiastic Customer Support ... Identify solutions for inquiries over phone, email and live chat. * Collaborate with development ...

ClosingLock

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative We are seeking a driven and enthusiastic Customer Support ... Identify solutions for inquiries over phone, email and live chat. * Collaborate with development ...

TDECU

Digital Service and Support Representative

Houston, TX · On-site

$16.25 - $20.75/hr

Digital Service & Support Representative In an Inbound Call Center setting, the Digital Service ... Email and Chat applications used within credit union. * Proactively recommends services and ...

Rain For Rent

Operations Support Rep

Midland, TX · On-site

Operations Support Rep - Acting as a liaison between the Operational and Administrative business ... As the leading provider of temporary liquid handling solutions, we're recognized for our systems ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

New

Align Technology, Inc.

$14 - $19/hr

We are looking for a Customer Support Representative to join us in Malaysia. In this role, you will ... phone, chat, e-mail or mail to achieve customer satisfaction * Competent in the use of company ...

Rain for Rent

Operations Support Rep

Midland, TX · On-site

Operations Support Rep - Acting as a liaison between the Operational and Administrative business ... As the leading provider of temporary liquid handling solutions, we're recognized for our systems ...

Rain For Rent

Operations Support Rep

Midland, TX · On-site

As the leading provider of temporary liquid handling solutions, we're recognized for our systems ... As an Operations Support Representative, you will act as a liaison between the operational and ...

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All JobsChat Support Representative JobsTemporary Chat Support Representative JobsTemporary Chat Support Representative Jobs in Texas

Temporary Chat Support Representative information

What is a temporary chat support representative?

Temporary Chat Support Representatives are customer service professionals hired on a short-term basis to assist customers through online chat platforms. Their main responsibilities include answering customer inquiries, resolving issues, and providing information about products or services. They are often brought in during busy periods or to cover staff shortages. These representatives need strong communication skills, familiarity with chat software, and the ability to handle multiple conversations simultaneously. While the position is temporary, it offers valuable experience in customer service and digital communication.

What are the key skills and qualifications needed to thrive as a temporary chat support representative, and why are they important?

To thrive as a Temporary Chat Support Representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk or LiveChat and fast typing proficiency are typically required. Patience, problem-solving ability, and a customer-focused attitude help you effectively resolve inquiries and build rapport. These skills ensure efficient, positive customer experiences and contribute to team performance in a fast-paced environment.

What are the typical challenges faced by temporary chat support representatives, and how can they be managed effectively?

Temporary Chat Support Representatives often encounter challenges such as quickly adapting to new software platforms, understanding company policies, and managing multiple chat conversations simultaneously. To succeed, it's important to proactively seek out training materials, ask questions during onboarding, and utilize available knowledge bases. Staying organized and communicating effectively with team members can also help manage workload and provide quality support to customers.

What is the difference between Temporary Chat Support Representative vs Customer Service Agent?

AspectTemporary Chat Support RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or online support
Industry UsageCustomer support, tech, e-commerceRetail, telecom, banking
Search IntentTemporary chat support jobs, remote customer supportCustomer service roles, support jobs

Temporary Chat Support Representatives primarily handle online chat inquiries in remote or call center environments, often on a temporary basis. Customer Service Agents may work in similar settings but can have more diverse responsibilities and longer-term roles. Both roles require strong communication skills and basic technical knowledge, but the temporary nature of chat support distinguishes it from more general customer service positions.

Temporary Chat Support Representative jobs near you
Infographic showing various Temporary Chat Support Representative job openings in Texas as of August 2026, with employment types broken down into 75% Full Time, 10% Part Time, 5% Temporary, and 10% Contract. Highlights an 76% In-person, 5% Hybrid, and 19% Remote job distribution.

Technical Support Representative

Facility Solutions Group, Inc.

Round Rock, TX • On-site

$18 - $25/hr

Full-time

Re-posted 7 days ago

Job description

As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client’s equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You’ll utilize multiple computers and databases to record the results of interactions.


  • Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
  • Research required information using available resources.
  • Respond to tickets, resolve underlying issues and document occurrences and solutions.
  • Identify and escalate priority issues per Client specifications.
  • Contribute to internal knowledge base.
  • Improves system performance by identifying problems; recommending changes.
  • Follow up and make scheduled callbacks to customers where necessary.
  • Stay current with system information, changes and updates.

The ideal candidate will satisfy the following requirements and qualifications:

  • World-class customer service skills
  • Excellent analyzation skills
  • Problem solving capabilities
  • Proficient computer skills in remote desktops, G-Suite and OS navigation
  • Demonstrated proficiency in typing and grammar
  • Ability to organize documents and records as well as detailed note taking.
  • High School diploma or General Education Degree
  • Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred

USD $18.00 - USD $25.00 /Hr.
Facility Solutions Group logo

About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

Social media

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