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Temporary Case Resolution Specialist Jobs (NOW HIRING)

City of Atlanta

Customer Resolution Specialist

Atlanta, GA · On-site

$47K - $63K/yr

The Customer Resolution Specialist is responsible for addressing and resolving inbound customer ... Maintains accurate and detailed documentation of customer interactions, account activity, and case ...

City of Atlanta

Customer Resolution Specialist

Atlanta, GA · On-site

$47K - $63K/yr

The Customer Resolution Specialist is responsible for addressing and resolving inbound customer ... Maintains accurate and detailed documentation of customer interactions, account activity, and case ...

D.LAW INC

Case Review Specialist

Pasadena, CA

$30/hr

Description CAREER OPPORTUNITY CASE REVIEW SPECIALIST *We are not currently hiring for this role, but are accepting applications to join our waitlist.* A reputable, fast-growing law firm practicing ...

D.Law, Inc.

Case Review Specialist

Pasadena, CA · On-site

$30/hr

CAREER OPPORTUNITY CASE REVIEW SPECIALIST *We are not currently hiring for this role, but are accepting applications to join our waitlist.* A reputable, fast-growing law firm practicing employment ...

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How much do temporary case resolution specialist jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for temporary case resolution specialist in the United States is $20.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

Can I be a case manager without a degree?

While some case management positions may require a bachelor's degree in social work, healthcare, or related fields, others may accept relevant experience or certifications instead. Employers often value skills such as communication, organization, and problem-solving, and some roles provide on-the-job training. Requirements vary by organization and industry standards.

What are Temporary Case Resolution Specialists?

Temporary Case Resolution Specialists are professionals hired on a short-term basis to handle and resolve specific cases or issues within an organization. Their responsibilities often include investigating complaints, reviewing case details, communicating with involved parties, and ensuring that cases are resolved efficiently and in accordance with company policies or regulations. These specialists may work in industries such as healthcare, finance, customer service, or legal services, and their contracts typically last until a particular project or influx of cases is completed. Their work helps organizations manage workloads during peak periods or when specialized expertise is needed.

What jobs can you get with a conflict resolution degree?

A conflict resolution degree can qualify you for roles such as a Temporary Case Resolution Specialist, mediator, dispute resolution specialist, or customer service manager. These jobs often require strong communication, negotiation skills, and sometimes certification in mediation or conflict management.

What are the typical challenges faced by Temporary Case Resolution Specialists, and how can they be effectively managed?

Temporary Case Resolution Specialists often encounter challenges such as adjusting quickly to new systems, managing a high volume of cases within tight deadlines, and ensuring accuracy while handling sensitive information. To manage these effectively, it's important to be proactive in asking questions, utilize available training resources, and maintain clear communication with team members and supervisors. Building strong organizational habits and staying adaptable will help you succeed in this fast-paced, collaborative environment.

What jobs pay 10,000 a month without a degree?

A Temporary Case Resolution Specialist typically earns less than $10,000 per month, as such roles often pay hourly wages or salaries below that threshold. High-paying jobs that can reach $10,000 monthly without a degree include roles like sales managers, real estate brokers, or skilled trades such as electricians and plumbers, which rely on experience, certifications, or licenses rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Temporary Case Resolution Specialist, and why are they important?

To thrive as a Temporary Case Resolution Specialist, you need strong analytical abilities, attention to detail, and typically a bachelor's degree or equivalent experience in a related field. Familiarity with case management systems, CRM software, and relevant documentation tools is often required. Excellent problem-solving, communication, and time management skills help differentiate top performers in this role. These capabilities ensure efficient, accurate resolution of cases and high-quality service for clients or customers.

What jobs pay 2000 a day?

In the context of a Temporary Case Resolution Specialist, earning $2,000 a day is uncommon and typically associated with high-level consulting, executive roles, or specialized freelance work. Such earnings usually require extensive experience, advanced skills, or working in high-demand industries like finance, law, or management consulting. Most temporary or entry-level positions do not offer daily rates this high.
What cities are hiring for Temporary Case Resolution Specialist jobs? Cities with the most Temporary Case Resolution Specialist job openings:
What are the most commonly searched types of Case Resolution Specialist jobs? The most popular types of Case Resolution Specialist jobs are:
What states have the most Temporary Case Resolution Specialist jobs? States with the most job openings for Temporary Case Resolution Specialist jobs include:
Temporary Case Resolution Specialist jobs near you
Customer Resolution Specialist

Customer Resolution Specialist

City of Atlanta, GA

Atlanta, GA • On-site

$47K - $63K/yr

Full-time

Posted 3 days ago

City Of Atlanta (Georgia) rating

7.9

Company rating: 7.9 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

300th of 649 rated public administrative organizations

Job description

Job Description
Posting expires: June 12, 2026
Salary range: $47,474 - $63,379
General Description:
The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of Watershed Management (DWM). This position performs high-volume public contact and recordkeeping duties related to the operational, financial, and commercial records of water utilities. The role provides accurate and timely information to utility customers and the general public regarding billing, account issues, and service requests.
Classification Standards
This classification performs routine to moderately complex customer service functions involving public contact and account management. Candidates should have prior experience in a customer service or call center setting and demonstrate strong communication and problem-solving skills. Work is performed under moderate supervision, requiring the application of established procedures and policies.
Supervision Received:
Works under close to moderate technical supervision. Work in progress and completed tasks are reviewed regularly for quality assurance, accuracy, completeness, and adherence to established procedures and guidelines.
Essential Duties and Responsibilities
  • Responds to inbound customer telephone calls regarding Department of Watershed Management (DWM) policies, procedures, services, and account-related concerns.

  • Assist customers with inquiries related to billing, adjustments, appeals, meter readings, leaks, and other water and sewer service issues.

  • Utilizes active listening and problem-solving skills to understand customer concerns, ask clarifying questions, and provide accurate, policy-based resolutions.

  • Communicate with customers through multiple channels including phone, email, mail, and live chat.

  • Provides real-time support through live chat by addressing inquiries, assisting with billing questions, and guiding customers through available self-service tools in a professional and timely manner.

  • Research customer accounts, records, and databases to investigate and resolve complex inquiries, disputes, and service concerns.

  • Coordinates with internal departments such as Billing, Field Services, and Inspections to gather information and facilitate resolution of customer issues.

  • Initiates work orders and service requests to address service concerns

  • Maintains accurate and detailed documentation of customer interactions, account activity, and case updates across multiple systems in accordance with departmental procedures.

  • Assist customers with financial transactions by providing guidance on payment transfers, credit refunds, and submitting requests for processing when applicable.

  • Provides support for service-related matters including disconnections, reconnections, meter installations, and service verifications.

  • Participates in peer mentoring and knowledge sharing to support training and development of new representatives and departmental staff.

  • Performs additional duties assigned to support operational and departmental business needs.

Knowledge, Skills & Abilities:
• Strong interpersonal and human relations skills.
• Knowledge of personal computer operation in office applications.
• Knowledge of proper English usage, including grammar, spelling, and punctuation.
• Knowledge of basic business mathematics.
• Knowledge of and proficiency in using office technology and computer-based systems to perform daily work-related duties.
• Ability to interpret and analyze pertinent procedures, data, and functions quickly.
• Ability to exercise sound judgment in interpreting and applying information to a variety of situations, and in taking appropriate action under moderate supervision.
• Ability to maintain accurate records.
• Ability to speak clearly and concisely.
• Ability to demonstrate strong written and verbal communication skills.
• Ability to manage multiple tasks, remain detail-oriented, and work efficiently under moderate supervision.
• Ability to simultaneously converse with customers and accurately enter data into a computer.
• Ability to maintain composure and professionalism during difficult customer interactions.
• Ability to actively listen, demonstrate empathy, and respond appropriately to customer concerns.
• Ability to resolve customer issues using problem-solving and conflict resolution techniques.
• Ability to navigate multiple systems and applications while assisting customers.
• Ability to manage time effectively and prioritize tasks in a fast-paced, high-volume environment.
• Ability to adapt to changing procedures, policies, and technologies.
• Ability to collaborate with team members and internal departments to resolve customer inquiries.
Minimum Qualifications:
Education:
High School Diploma or GED required.
Experience:
• Minimum of two (2) years of customer service experience.
• Experience providing service to customers or the public in a professional environment.
• Experience using computer systems, databases, or office applications to document and manage customer interactions.
• Experience following established policies, procedures, and service guidelines while assisting customers.
Preferred Requirements
• Four (4) or more years of customer service experience, preferably in a high-volume call or contact center environment.
• Experience handling billing inquiries, account disputes, or service-related issues.
• Familiarity with CRM or contact center systems used to manage customer interactions.
• Experience supporting customers through multiple channels, including phone, email, and live chat.
• Ability to navigate multiple systems while researching and resolving customer inquiries.
• Knowledge or work experience in utility services, municipal operations, or water and sewer billing processes.
Licensures and Certifications - N/A

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