ZipRecruiter

Log In

1

Temporary Call Center Survey Jobs in Indiana (NOW HIRING)

next page

Showing results 1-20

All JobsCall Center Survey JobsTemporary Call Center Survey JobsTemporary Call Center Survey Jobs in Indiana

Temporary Call Center Survey information

What is a temporary call center survey?

Temporary call center survey jobs involve working in a call center environment for a limited period, where employees conduct surveys over the phone. Workers typically follow a script to ask questions and record responses from customers or the general public. These positions are often used to collect feedback, opinions, or market research data. The roles are usually entry-level and may require basic communication and computer skills. Assignments can last from a few days to several months, depending on the project's needs.

What skills and qualifications are needed to thrive as a temporary call center survey representative?

To thrive as a Temporary Call Center Survey Representative, you need strong verbal communication, active listening, and basic computer literacy, often requiring a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, auto-dialers, and survey data entry tools is typically expected. Outstanding soft skills include patience, professionalism, and the ability to handle repetitive tasks with a positive attitude. These abilities ensure accurate data collection, maintain high response quality, and promote a positive experience for survey participants.

What are common challenges faced in a temporary call center survey role, and how can I prepare for them?

One common challenge in a temporary call center survey role is handling a high volume of calls while maintaining a positive and professional attitude, even when respondents are uncooperative or uninterested. Additionally, adapting quickly to different survey scripts and data entry systems is essential, as these roles often require fast onboarding. To prepare, familiarize yourself with basic call center software, practice active listening, and be ready to follow scripted questions accurately while remaining courteous. Strong communication skills and patience will help you overcome these challenges and contribute to a productive team environment.

What is the difference between Temporary Call Center Survey vs Temporary Customer Service Representative?

AspectTemporary Call Center SurveyTemporary Customer Service Representative
CredentialsBasic computer skills, communication skillsSame as survey roles, sometimes with additional product knowledge
Work EnvironmentCall center, remote or on-siteCall center, retail, or office setting
Industry UsageMarket research, customer feedback collectionCustomer support, sales, technical assistance
Common Search IntentComparing survey roles with customer service jobsUnderstanding differences in call center roles

Temporary Call Center Survey roles focus on collecting customer feedback through surveys, often involving minimal product knowledge. Temporary Customer Service Representatives handle direct customer interactions, providing support or assistance. Both roles typically require similar skills and work environments but differ in their primary functions and employer expectations.

What are the most commonly searched types of Call Center Survey jobs in Indiana?

The most popular types of Call Center Survey jobs in Indiana are:

What cities in Indiana are hiring for Temporary Call Center Survey jobs?

Cities in Indiana with the most Temporary Call Center Survey job openings:

Temporary Call Center Survey jobs near you

Call Center Supervisor

LCP TRANSPORTATION LLC

Indianapolis, IN • On-site

Full-time

Posted 29 days ago

Job description

The Call Center Operations Supervisor is responsible for leading and supporting a team of customer service representatives (CSRs) and team leads to ensure efficient, high-quality service delivery. This role oversees daily operations, monitors performance, provides coaching and development, resolves escalations, and implements strategies to achieve business objectives while maintaining excellent service standards.

---

Essential Duties and Responsibilities

Performance & Operations Management

· Monitor daily call center operations to ensure efficiency, quality, and compliance with policies and procedures.

· Track and report key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction, and productivity.

· Ensure the team meets or exceeds performance goals.

· Review and address error emails from other departments, ensuring corrections and proper coaching are completed.

· Make real-time operational adjustments as needed (e.g., reskilling agents, adjusting lunch schedules during peak call times).

· Support continuous improvement initiatives to optimize performance and maintain service excellence.

· Oversee attendance tracking, overtime management, and payroll processing for the call center.

· Monitor FTE counts and support workforce planning efforts.

Customer Experience & Escalations

· Address escalated member issues or complaints promptly, ensuring timely resolution and satisfaction.

· Complete monthly member surveys for each line of business. 10 surveys per campaign.

· Provide member impact statements

Supervisor Calls

· Any time a caller requests to speak with a supervisor, a supervisor must immediately take the call or ensure a callback is made within one hour of the request.

· Document all supervisor callbacks accurately, including resolution details and any necessary follow-up actions.

· Maintain professionalism, empathy, and adherence to company policy during all supervisor-level interactions.

People Management & Coaching

· Conduct regular one-on-one meetings with agents to build rapport, discuss goals, and provide feedback.

· Support and collaborate with team leads to ensure consistent communication, performance management, and accountability.

· Participate in recruiting, interviewing, and onboarding new CSRs.

· Partner with HR to review resumes, conduct pre-screens, and schedule interviews.

· Support retention efforts and employee engagement initiatives.

Reporting & Analytics

· Prepare and present operational and performance reports to senior leadership.

· Analyze trends to identify opportunities for process improvements and training needs.

Minimum Qualifications
  • High school diploma or GED required; associate's degree in Business, Healthcare Administration, or a related field preferred.
  • Minimum of three (3) years of experience in a customer service or call center environment.
  • Minimum of one (1) year of supervisory, team lead, or leadership experience.
  • Experience coaching employees, monitoring performance metrics, and providing performance feedback.
  • Strong understanding of call center operations, customer service principles, and performance management.
  • Experience using call center software, Microsoft Office Suite (Word, Excel, Outlook), and workforce management or scheduling systems.
  • Ability to analyze reports, identify trends, and implement process improvements.
  • Strong written and verbal communication skills with the ability to professionally handle escalated customer concerns.
  • Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
  • Must be able to successfully pass all required background screenings.

Apply