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Company Description

Department Background

The mission of the Department of Elections (Department) is to provide equitable access to voting and election-related services and to conduct free, fair, and functional elections for the City and County of San Francisco. Department staff work year-round to ensure that every eligible San Franciscan has easy access to safe, barrier-free registration and voting options. The Department also works continuously to improve its elections programs with the goal of making them ever more efficient and responsive to the needs of San Francisco voters.

The Department strives to cultivate a workplace environment in which employees of all racial and ethnic backgrounds feel respected, valued, and supported in providing the fairest and most effective services possible to San Francisco residents. The Department is committed to maintaining an inclusive workplace and to providing the training and resources necessary for all employees to succeed in delivering equitable services to city residents.

The Department is committed to reaching job seekers of all backgrounds. Everyone, including job seekers from underrepresented communities, is strongly encouraged to apply.

Job Description

Position Description

In preparation for the November 3, 2026, Consolidated General Election, the Department is seeking applications for seasonal positions of Public Service Clerk to assist with providing election information to candidates, campaigns, voters, and the general public in person, over the phone, and by email. This position involves working directly with the public.

The ideal candidate is reliable, a team player, and has experience learning new subject matter quickly and communicating complex information clearly to the public.

This position will serve primarily as a Phone Bank and Ballot Delivery Clerk, assisting candidates, campaigns, voters, and members of the public primarily through phone-based support and through participation in the Ballot Delivery Program. The position will also assist with in-person and email inquiries related to filing for office, voter registration, voting options, and other election-related information. When performing these duties, the employee will use the Department's voter registration database, online tools, website, and other resources to provide accurate, impartial, and professional assistance.

In addition to the range of duties assigned to the 1404 job code, https://careers.sf.gov/classifications/?classCode=1404&setId=COMMN, the person in this position will have the following responsibilities:

1. Responding to a high volume of incoming phone calls and providing election information in a courteous, professional, and nonpartisan manner, while using multiple applications simultaneously.
2. Assisting callers with navigating the Department's website, online tools, and completing or submitting required paperwork.
3. Responding to campaign and voter inquiries by phone and determining when to resolve issues directly or route inquiries to appropriate Department staff.
4. Informing voters of their options to participate in upcoming elections and applicable legal requirements.
5. Supporting the Ballot Delivery Program by preparing delivery materials, tracking ballot deliveries, and updating voter records in the voter registration database.
6. Delivering ballots to eligible voters and residents in accordance with Department procedures, election laws, and safety protocols.
7. Reviewing and assessing candidate and ballot measure filing paperwork for completeness and accuracy.
8. Performing clerical tasks such as filing, scanning, and data entry.
9. Facilitating observation tours as assigned.
10. Participating in presentations and staffing resource tables at community events throughout San Francisco as needed.
11. Assisting with post-election ballot processing tasks.

This position requires a valid California driver's license and a clean DMV driving record. Successful candidates must present their driver's license and provide a copy of their most recent DMV driving record before an offer of employment can be made.

Position Schedule, Requirements, and Work Location

This is a seasonal position with a tentative start date September 14, 2026 and tentative end date of November 20, 2026; actual assignment start and end dates will be determined by the Department's operational needs. This position requires sitting and standing for prolonged periods, being able to multitask between phone and computer, and lifting and moving up to 25 pounds.

Work will be on site at the Department of Elections Office at City Hall, San Francisco, California. Work hours will vary based on the demands of the election cycle and are expected to range from 20 to 40 hours per week. Although most work is expected to be completed during normal workday hours, 8 a.m.-5 p.m., Monday through Friday, employees must be available to work overtime both during the week and on weekends as necessary. Overtime hours will be paid at 1.5 the hourly rate.

This is a temporary exempt as-needed position. Temporary exempt as-needed employees who have worked more than 1040 hours in any consecutive 12-month period, and whose normal work week at the time of inclusion in the system is not less than 20 hours are eligible for health coverage and retirement benefits. For more information on the City and County of San Francisco benefit policies, refer to the Department of Human Resources website at https://careers.sf.gov/benefits/.

Position Salary: $32.1625 per hour

Qualifications

Minimum Qualifications:

One (1) year of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.

Substitution:  Completion of an approved City and County of San Francisco Clerical Administrative Training program, or completion of a clerical training program (240 hours), or 15 semester units (or equivalent quarter units) of coursework from an accredited college or university may substitute for up to 6 months of required experience.

Desired Qualifications:

• A demonstrated strong work ethic and high level of integrity

• Experience providing excellent customer service
• Experience accurately entering data and using computer software
• Proficiency in one or more languages in addition to English
• Flexibility and tolerance for occasional long hours
• Ability to maintain enthusiasm, patience, and a positive demeanor

To be considered for this position, applications must be received by 5:00 p.m., August 19, 2026.

If you have any questions regarding this recruitment or application process, please contact the Elections Hiring Team at [email protected].

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Carol Isen - Human Resources Director

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.