$16.50 - $24.75 Hourly
$34,320 - $51,480 Annually
This position is a Pay Band C2
Posting Details
The Boards and Commissions Division oversees administration of 28 professional and occupational licensing boards and commissions and nearly 100,000 individual licenses. Professions regulated by the Division range from Real Estate Brokers and Dentists to Cosmetologists and Social Workers.
The position is located in Santa Fe.
Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation & Licensing Department to protect consumer rights while promoting good business practices and economic growth.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
The College Intern is a paid internship that provides work opportunities for students and recent graduates within state government to acquaint them with the variety and nature of available career prospects and to provide work experience which contribute to the development of knowledge and skills attributable to future job success.
The college intern will work in a professional setting, under the supervision and monitoring of practicing professionals.
The college intern will provide administrative support to the overall operation of the Division. This includes a wide variety of different tasks including processing incoming and outgoing mail, physical file and electronic record management, equipment and supply inventory and purchasing, compiling reports and other information for senior management, and other administrative duties as assigned.
How does it get done?
This position will serve as a temporary staff member, assigned to our contact center and reception area with a primary focus on records management and auditing.
Other responsibilities include:
* Maintain the digital licensing database or assist or direct the licensee to the on-line licensing portal to make changes to their records.
* Assist with distribution of mail and other intra-agency communication.
* Assist with writing documents, analyzing results and creating formal reports.
* Review, audit, organize, and assist in managing retention and destruction of records and files.
* Assists with devising methods and procedures for obtaining data needed, effectively.
* May be called to assist directly with licensing teams to provide support and resources related to licensing and board administration, including assistance with public meetings, rule hearings, and other projects including website updates as needed or appropriate.
* Disrupt the status quo by thinking creatively on new and innovative ways to simplify processes, create efficiencies, improve how we protect health and safety and strengthen public trust and consumer confidence in professions the Division licenses and regulates.
Who are the customers?
Our customers are individuals applying for or maintaining a professional license in any of the 28 professions we license. The customers include professionals, applicants, insurance and credentialing companies and members of the public who are dependent on the services the licensed individuals provide.
Ideal Candidate
The ideal candidate will:
- have excellent written and verbal communication skills and the ability to multi-task in a high volume environment with the possibility of regular interruptions.
- Prior customer service experience, the ability to disseminate accurate information to others, and interest in assisting diverse groups.
- Comfortable with technology, including the complete Microsoft suite, and experience or interest in data entry and other forms of technology. Experience updating websites is preferred but not required.
-We are looking for someone who is curious, open to challenges, has a passion for helping others, and wants to help solve problems and work with our team to protect public health and safety in New Mexico.
Minimum Qualification
Currently enrolled in an accredited college or university OR completion of at least four (4) semesters (or equivalent) at an accredited college or university within the last two (2) years.
Employment Requirements
Applicants must have and maintain current drivers license and be able to pass a Background Check.
Working Conditions
Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25lbs
Supplemental Information
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Agency Contact Information: Christina Aranda Martinez ( 505) 382-1312. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
