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Temp Federal Government Call Center Jobs in Ridgewood, NJ

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... TransCore complies with federal and state disability laws and provides reasonable accommodation for ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... TransCore complies with federal and state disability laws and provides reasonable accommodation for ...

SPS North America

Call Center Manager

New York, NY

$26 - $28/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour ...

SPS North America

Call Center Manager

New York, NY · On-site

$26 - $28/hr

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour ...

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills ... Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ... In compliance with federal law, all persons hired will be required to verify identity and ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ... In compliance with federal law, all persons hired will be required to verify identity and ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ... In compliance with federal law, all persons hired will be required to verify identity and ...

Bartlett Dairy, Inc.

Call Center Representative

Jamaica, NY

$16.75 - $21/hr

You will be working in a call center within our distribution center located in Jamaica NY. WORK ... Attends meetings and serves on temporary committees, as requested * Ensures office equipment is in ...

TEKsystems

Call Center Representative

Manhattan, NY

$18/hr

Fast paced call center environment where you are expected to make 20-25 calls/hr The app only uses ... If eligible, the benefits available for this temporary role may include the following: * Medical ...

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Temp Federal Government Call Center information

See Ridgewood, NJ salary details

$10

$18

$25

How much do temp federal government call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for temp federal government call center in Ridgewood, NJ is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.47 per hour, depending on experience, location, and employer.

What is a temp federal government call center?

A Temp Federal Government Call Center job involves working on a temporary basis to assist federal agencies with customer service and support via phone, email, or chat. Employees in these roles typically answer questions, provide information about government services, and help resolve issues or concerns from the public. These positions are often filled through staffing agencies and can last from a few weeks to several months, depending on the project's needs. Temp call center workers may also help with peak workloads or special initiatives, providing a valuable service to both the agency and the public.

What are the key skills and qualifications needed to thrive as a temp federal government call center representative?

To thrive as a Temp Federal Government Call Center Representative, you need strong communication skills, attention to detail, and the ability to quickly learn and apply federal policies, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and secure data handling procedures is typically required. Outstanding professionalism, patience, and problem-solving abilities help representatives excel in assisting diverse callers with complex issues. These skills are crucial to provide accurate information, maintain compliance, and ensure a positive experience for citizens interacting with government services.

What are some common challenges faced by temp federal government call center representatives, and how can they be addressed?

Temp Federal Government Call Center representatives often encounter challenges such as handling a high volume of calls, navigating complex government procedures, and addressing sensitive or urgent inquiries from the public. To succeed, it’s important to quickly become familiar with internal resources, follow established protocols, and seek guidance from supervisors or experienced team members when needed. Effective communication skills, patience, and adaptability are key to managing these challenges and providing excellent service in a fast-paced environment.

What is the difference between Temp Federal Government Call Center vs Customer Service Representative?

AspectTemp Federal Government Call CenterCustomer Service Representative
CredentialsMinimal; often requires background checkHigh school diploma or equivalent; sometimes certifications
Work EnvironmentGovernment office, call center settingRetail, corporate, or call center environments
Employer & IndustryFederal agencies, government sectorPrivate companies, retail, or service industries
Search & Comparison IntentUnderstanding government call center rolesCustomer service jobs in various sectors

The Temp Federal Government Call Center and Customer Service Representative roles share similarities in call handling and communication skills. However, the government call center typically involves working within federal agencies, often requiring background checks, and focuses on public service. Customer Service Representatives work across diverse industries with varying credentials and work environments. Understanding these differences helps job seekers find roles aligned with their experience and career goals.

Temp Federal Government Call Center jobs near you
Infographic showing various Temp Federal Government Call Center job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 67% Full Time, 11% Part Time, 11% Temporary, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,696 per year, or $18.1 per hour.

Call Center Manager

TransCore

NJ • On-site

$80K - $99K/yr

Full-time

Re-posted yesterday

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

133rd of 160 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.
Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.
Salary Range: $80,000 - 99,000/yr., based upon skills and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.
  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.
* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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