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Temp Customer Service Jobs in California (NOW HIRING)

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TEMP_NEO_Customer Service

Encino, CA · On-site

$15.75 - $20.75/hr

Customer Service & Support - Respond to inquiries with a helpful and courteous attitude. * Maintain ... Badge & Access Assistance - Help visitors and temporary staff with badge creation and access setup.

PrideStaff

Customer Service Specialist

Newbury Park, CA · On-site

$21 - $22/hr

Mon - Fri, 7:30 AM - 4:00 PM Full-Time, Temporary Customer Service Specialist PrideStaff is currently working with a growing e-commerce company, specializing in curated travel-sized and trial-sized ...

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Temp Customer Service information

What is a temp customer service job?

Temp customer service jobs are short-term positions where individuals assist customers with inquiries, complaints, and support needs, typically on behalf of a company. These roles are usually filled through staffing agencies or directly by companies to handle busy periods, special projects, or staff shortages. Temp customer service representatives may work in call centers, retail, or remotely, and the assignments can last from a few days to several months. The main responsibilities include answering questions, resolving issues, and ensuring customer satisfaction. These jobs can be a good way to gain experience or bridge employment gaps.

What are some common challenges faced by temp customer service representatives, and how can they be addressed?

Temp Customer Service representatives often face the challenge of quickly adapting to new systems and company protocols, as assignments can vary from one organization to another. Additionally, building rapport with permanent team members and understanding the company's customer base in a short period can be difficult. To succeed, it's important to proactively ask questions, take detailed notes during training, and seek feedback from supervisors. Demonstrating flexibility and a willingness to learn will help you integrate smoothly and deliver quality service.

What are the key skills and qualifications needed to thrive as a temp customer service representative?

To thrive as a Temp Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, adaptability, and a positive attitude help individuals excel in managing diverse customer interactions and rapidly changing situations. These skills and qualities are crucial for providing efficient support, maintaining customer satisfaction, and ensuring smooth workflow during temporary assignments.

What is the difference between Temp Customer Service vs Customer Service Representative?

AspectTemp Customer ServiceCustomer Service Representative
CredentialsNone or minimal; may require basic computer skillsHigh school diploma; sometimes post-secondary education
Work EnvironmentTemporary assignments, often in call centers or retailPermanent or long-term roles in various industries
Employer UsageUsed by staffing agencies for short-term needsEmployed directly by companies for ongoing customer support
Search/Comparison IntentLooking for temporary customer service roles or gigsSeeking stable, full-time customer service careers

Temp Customer Service roles are short-term, often through staffing agencies, with minimal credentials required. Customer Service Representatives typically hold permanent positions with more responsibilities and credentials. The main difference lies in job duration and employment type, though both roles focus on assisting customers and require strong communication skills.

What are the most commonly searched types of Customer Service jobs in California?

The most popular types of Customer Service jobs in California are:

What are popular job titles related to Temp Customer Service jobs in California?

For Temp Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Temp Customer Service jobs in California look for?

The top searched job categories for Temp Customer Service jobs in California are:

What cities in California are hiring for Temp Customer Service jobs?

Cities in California with the most Temp Customer Service job openings:

Temp Customer Service jobs near you
Infographic showing various Temp Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Temp Customer Services Representative I

Santa Clara Family Health Plan

San Jose, CA • On-site

$55K - $81K/yr

Other

Re-posted 16 days ago

Job description

Temp Customer Services Representative I
Salary Range: $55,958 - $81,139
The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.
FLSA Status: Non-Exempt
Department: Customer Service
Reports To: Supervisor, Customer Service
Employment Duration: Temporary
GENERAL DESCRIPTION OF POSITION
The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
  1. Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.
  2. Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls.
  3. Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
  4. Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
  5. Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary.
  6. Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
  7. Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines.
  8. Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with established procedures.
  9. Triage member and provider requests or inquiries for other departments.
  10. Conduct member surveys as assigned in accordance with established guidelines.
  11. Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions.
  12. Identify member/provider issues and trends and report relevant information to management.
  13. Perform other related duties as required or assigned.
REQUIREMENTS - Required (R) Desired (D)
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
  1. High School Diploma or GED. (R)
  2. Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Public Assistance or Human Services programs. (R)
  3. Prior experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. (D)
  4. Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program. (R)
  5. Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills. (D)
  6. Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel. (R)
  7. Ability to use a keyboard with moderate speed and a high level of accuracy. (R)
  8. Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP Plan members and providers over the telephone, in person or in writing. (R)
  9. Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)
  10. Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R)
  11. Ability to maintain confidentiality. (R)
  12. Ability to comply with all SCFHP policies and procedures. (R)
  13. Ability to perform the job safely with respect to others, to property, and to individual safety. (R)
WORKING CONDITIONS
Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.
PHYSICAL REQUIREMENTS
Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:
  1. Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
  2. Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)
  3. Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
  4. Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
  5. Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
  6. Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R)

EOE

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