Bilingual Consumer Support Specialist
Location: Irving, TX (100% Onsite)
Type: Temp-to-Hire
Compensation: $19.00 – $21.00/hr (Based on experience)
Schedule: Monday – Friday (Shifts between 7:30 AM – 6:00 PM; preference for the closing shift)
Position Overview
Our client is seeking a detail-oriented and professional Bilingual Consumer Support Specialist to join their team in Irving. In this role, you will act as a primary point of contact for external consumers, helping them navigate credit and consumer report inquiries while ensuring strict adherence to federal regulations. This is an excellent opportunity for a candidate with strong critical thinking skills who thrives in a fast-paced, compliance-driven environment.
Key Responsibilities
- Consumer Advocacy & Guidance: Assist external consumers with concerns and inquiries. Clearly explain credit/consumer report content, as well as Reseller and Credit Reporting Agency (CRA) requirements.
- Dispute Resolution: Research and process consumer disputes received via phone, mail, fax, and email in accordance with FCRA guidelines.
- Information Management: Fulfill consumer requests for file disclosures and report copies while maintaining meticulous data entry, logs, and records.
- Security & Compliance: Perform rigorous security authentication to safeguard and maintain confidentiality.
- Operational Excellence: Utilize multiple software systems simultaneously to meet individual performance metrics and department quality standards.
- Collaboration: Refer complex inquiries to senior staff or secondary sources when necessary and assist with additional departmental duties as assigned.
Candidate Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: 1+ years of related professional experience with a proven track record in high-level customer service.
- Communication: Strong verbal and written communication skills; ability to convey complex information clearly and concisely.
- Technical Skills: Proficient in MS Office with fast and accurate typing skills.
- Soft Skills: High level of critical thinking, judgment, and the ability to apply "common sense" problem-solving in high-pressure situations.
- Organization: Exceptional time management and the ability to multitask in a flexible, changing environment.
- Bilingual Skills: Proficiency in Spanish is a significant plus.
PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:
- A professional, supportive team environment
- Representation to North Dallas’ top employers
- Full medical benefits package
- Dedicated consultants that provide industry insights & resources to ensure continued career development
These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!