Telus Operations Specialist Jobs (NOW HIRING)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Location: 100% Remote (Continental U.S.)
Job Function: Retirement and Benefits Solutions
Status: Permanent, Full-Time
Base Salary Range: $75,000 - $80,000 USD (Final compensation based on skills, experience, and location)

Join our Team

TELUS Health is expanding our U.S. Benefits Implementation team. We are seeking an analytical, solutions-oriented Design Specialist II to serve as a critical B2B bridge for our enterprise SaaS benefits administration platform.

In this role, you will act as a trusted operational partner to corporate client administrators. You will troubleshoot complex benefits data issues, diagnose root causes, and drive technical solutions that ensure seamless business continuity. This is an ideal opportunity for a curious, collaborative professional dedicated to delivering exceptional B2B SaaS client experiences.

What You'll Do

• Serve as Primary Client Contact: Act as the strategic operational anchor for a dedicated portfolio of SaaS clients.

• Execute Technical Troubleshooting: Resolve complex technical inquiries and operational cases efficiently via our internal ticketing workflow.

• Lead Data & System Audits: Deeply analyze, test, and diagnose complex benefits data, eligibility rules, and platform configuration discrepancies.

• Drive Root-Cause Resolution: Provide clear, actionable written solutions to client administrators to guarantee continuous, flawless platform operations.

• Facilitate Cross-Functional Collaboration: Partner directly with Configuration, EDI, and Shared Services teams to resolve high-tier escalations.

• Act as a Technical Bridge: Translate complex, non-technical business needs into clear, structured functional requirements for our development teams.

• Optimize Operational Processes: Analyze backend ticketing and platform trends to boost workflow efficiency.

• Manage Knowledge Assets: Create comprehensive technical documentation to scale internal team knowledge and build client self-sufficiency.

• Maintain SLA Compliance: Prioritize competing client demands with precision to consistently meet strict response timelines.

What You Bring

• Education & Experience: Bachelor's degree in IT, Business, or a related field; OR equivalent practical, hands-on industry experience.

• Industry Knowledge: Proven experience navigating Health & Welfare Benefits administration, open enrollment cycles, or complex payroll systems.

• Analytical Mindset: A natural curiosity with a strong capability to interrogate system data, spot anomalies, and solve software issues independently.

• Client-First Communication: Exceptional written and interpersonal skills, with the ability to communicate technical troubleshooting steps clearly to corporate HR administrators.

• SaaS Ecosystem Familiarity: Solid experience working inside B2B SaaS environments, case management software, or development lifecycle tools (e.g., Azure DevOps / ADO, Jira).

• Execution & Attention to Detail: High data precision when auditing user inputs, system business rules, file feeds, and complex insurance life-event validations.

• Time Management: Strong organizational skills to manage competing priorities and track multiple technical tickets simultaneously.

What TELUS Health Offers You

• Comprehensive total rewards package highlighting competitive salary and paid time off, with a flexible benefits plan to meet the needs of you and your family

• Generous company matched pension

• Flexible ways of working with the option to work remotely, in-office, or in a hybrid environment

• Opportunity to give back to communities in which we work, live and serve

• Career growth and learning & development opportunities to develop your skills

• And much more ...
  

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location.

Job Posting Vacancy Type: This is for a current vacancy

Expected annual base salary range for this role is: $75,000 - $80,000 USD

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.