$140K - $200K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
$140K - $200K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
Senior Payroll Specialist
Las Vegas, NV · On-site
$28.50 - $38.75/hr
... analysis) or Google Sheets. * Experience in contact center, BPO, or high-volume operational ... TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be ...
Senior Payroll Specialist
Las Vegas, NV · On-site
$28.50 - $38.75/hr
... analysis) or Google Sheets. * Experience in contact center, BPO, or high-volume operational ... TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be ...
Sr. Business Analyst
Hartford, CT · On-site
$60K - $80K/yr
Join Our Team and Succeed Together TELUS Health (US) Benefits Administration and Operations ... The Senior Business Analyst collaborates with Actuarial, Payments, Technical Support, and Client ...
Sr. Business Analyst
Hartford, CT · On-site
$60K - $80K/yr
Join Our Team and Succeed Together TELUS Health (US) Benefits Administration and Operations ... The Senior Business Analyst collaborates with Actuarial, Payments, Technical Support, and Client ...
Sr. Business Analyst
$60K - $80K/yr
Join Our Team and Succeed Together TELUS Health (US) Benefits Administration and Operations ... The Senior Business Analyst collaborates with Actuarial, Payments, Technical Support, and Client ...
Sr. Business Analyst
$60K - $80K/yr
Join Our Team and Succeed Together TELUS Health (US) Benefits Administration and Operations ... The Senior Business Analyst collaborates with Actuarial, Payments, Technical Support, and Client ...
$140K - $200K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
$140K - $200K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
$185K - $224K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... time analytics, machine learning operations (MLOps), or agentic AI systems. * Roving Catalyst:
$185K - $224K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... time analytics, machine learning operations (MLOps), or agentic AI systems. * Roving Catalyst:
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... You'll be the person who keeps our data clean, our reports accurate, and our operations running ...
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... You'll be the person who keeps our data clean, our reports accurate, and our operations running ...
... TELUS Health (US) Benefits Administration and Operations brings specialized expertise and ... Here's the impact you'll make and what we'll accomplish together Our Pension Analyst works in a ...
... TELUS Health (US) Benefits Administration and Operations brings specialized expertise and ... Here's the impact you'll make and what we'll accomplish together Our Pension Analyst works in a ...
Client Service Analyst II-TH
Hartford, CT · On-site
... TELUS Health (US) Benefits Administration and Operations brings specialized expertise and ... Here's the impact you'll make and what we'll accomplish together Our Pension Analyst works in a ...
Client Service Analyst II-TH
Hartford, CT · On-site
... TELUS Health (US) Benefits Administration and Operations brings specialized expertise and ... Here's the impact you'll make and what we'll accomplish together Our Pension Analyst works in a ...
Account Executive, Agriculture Product
Raleigh, NC · On-site +1
Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC ... Analyze competitive landscape and market trends to identify new growth opportunities and inform ...
Account Executive, Agriculture Product
Raleigh, NC · On-site +1
Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC ... Analyze competitive landscape and market trends to identify new growth opportunities and inform ...
Reports to the L&D Manager and supports HR, well-being, operational and functional areas across the ... Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and ...
Reports to the L&D Manager and supports HR, well-being, operational and functional areas across the ... Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and ...
PHP Developer
$75K - $95K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Work cross-functionally with frontend developers, DevOps engineers, and product teams * Stay ...
New
PHP Developer
$75K - $95K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Work cross-functionally with frontend developers, DevOps engineers, and product teams * Stay ...
New
$152K - $179K/yr
Who We Are Welcome to TELUS Digital where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
$152K - $179K/yr
Who We Are Welcome to TELUS Digital where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
$113K - $133K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
$113K - $133K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
$124K - $156K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
$124K - $156K/yr
Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test ...
Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC ... Analyze competitive landscape and market trends to identify new growth opportunities and inform ...
Quick apply
Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC ... Analyze competitive landscape and market trends to identify new growth opportunities and inform ...
Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC ... Analyze competitive landscape and market trends to identify new growth opportunities and inform ...
Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC ... Analyze competitive landscape and market trends to identify new growth opportunities and inform ...
Client Service Analyst II-TH (Benefits)
$49K - $60K/yr
... together TELUS Health (US) Benefits Administration and Operations practice brings specialized ... Test and analyze system configuration against requirement documents during implementation and ...
Client Service Analyst II-TH (Benefits)
$49K - $60K/yr
... together TELUS Health (US) Benefits Administration and Operations practice brings specialized ... Test and analyze system configuration against requirement documents during implementation and ...
Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC ... Analyze competitive landscape and market trends to identify new growth opportunities and inform ...
Quick apply
Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC ... Analyze competitive landscape and market trends to identify new growth opportunities and inform ...
Client Service Analyst II-TH (Benefits)
Westwood, MA · On-site
$49K - $60K/yr
... together TELUS Health (US) Benefits Administration and Operations practice brings specialized ... Test and analyze system configuration against requirement documents during implementation and ...
Client Service Analyst II-TH (Benefits)
Westwood, MA · On-site
$49K - $60K/yr
... together TELUS Health (US) Benefits Administration and Operations practice brings specialized ... Test and analyze system configuration against requirement documents during implementation and ...
Telus Operations Analyst information
See salary details
$14.66 - $18.47
5% of jobs
$18.47 - $22.27
15% of jobs
$23.82 is the 25th percentile. Wages below this are outliers.
$22.27 - $26.07
12% of jobs
$26.07 - $29.87
14% of jobs
The median wage is $31.14 / hr.
$29.87 - $33.68
13% of jobs
$33.68 - $37.48
12% of jobs
$39.19 is the 75th percentile. Wages above this are outliers.
$37.48 - $41.28
11% of jobs
$41.28 - $45.08
7% of jobs
$45.08 - $48.89
4% of jobs
$48.89 - $52.69
2% of jobs
$52.69 - $56.49
5% of jobs
$14
$33
$56
How much do telus operations analyst jobs pay per hour?
As of Jun 6, 2026, the average hourly pay for telus operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.
What is the difference between Telus Operations Analyst vs Telus Customer Service Representative?
| Aspect | Telus Operations Analyst | Telus Customer Service Representative |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, IT, or related field; relevant certifications | High school diploma or equivalent; customer service training |
| Work Environment | Office setting, analyzing data, process improvement | Call center, direct customer interaction |
| Employer & Industry Usage | Telecommunications, corporate operations | Telecommunications, customer support |
| Common Search & Comparison | Focus on operational analysis and process optimization | Focus on customer interaction and issue resolution |
The Telus Operations Analyst typically handles data analysis, process improvements, and operational efficiency within the company, requiring a background in business or IT. In contrast, the Telus Customer Service Representative primarily interacts directly with customers to resolve issues, often with less formal education requirements. Both roles are essential in the telecommunications industry but serve different functions within the organization.
$140K - $200K/yr
Full-time
Posted 15 days ago
TELUS Digital rating
7.6
Based on 20 frontline employees who took The Breakroom Quiz
91st of 203 rated it services
Job description
Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Associate Principal, AI & CX Solutions Strategist,is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
We are seeking an agile, forward-thinking Associate Principal, AI & CX Solutions Strategist to drive digital and AI transformation initiatives across our global contact center operations.
Note: While this is a leadership-level role in our consulting practice, this is not a legacy systems role. We are explicitly looking for a hybrid strategist and technologist (ideally with 3-6 years of highly relevant experience) who understands the modern AI ecosystem (Conversational AI, LLMs, AI Agents) and can translate those capabilities into high-impact business outcomes.
Operating at the intersection of management consulting and solutions architecture, you will partner closely with CX strategy and AI product teams to move clients rapidly from concept to working proofs-of-concept. The ideal candidate has a "builder" mindset, a deep understanding of the modern tech stack, and the ability to confidently counsel enterprise clients on adopting cutting-edge CX innovations to redefine the future of customer experience.
Responsibilities
Skills & Qualifications
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Associate Principal, AI & CX Solutions Strategist,is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
We are seeking an agile, forward-thinking Associate Principal, AI & CX Solutions Strategist to drive digital and AI transformation initiatives across our global contact center operations.
Note: While this is a leadership-level role in our consulting practice, this is not a legacy systems role. We are explicitly looking for a hybrid strategist and technologist (ideally with 3-6 years of highly relevant experience) who understands the modern AI ecosystem (Conversational AI, LLMs, AI Agents) and can translate those capabilities into high-impact business outcomes.
Operating at the intersection of management consulting and solutions architecture, you will partner closely with CX strategy and AI product teams to move clients rapidly from concept to working proofs-of-concept. The ideal candidate has a "builder" mindset, a deep understanding of the modern tech stack, and the ability to confidently counsel enterprise clients on adopting cutting-edge CX innovations to redefine the future of customer experience.
Responsibilities
- Bridge Strategy & Technology: Act as a strategic bridge between business goals and AI capabilities, defining UX features, AI agent-assist tools, and the success metrics for modern deployments.
- Strategic Prototyping: Move clients beyond theoretical frameworks by designing AI-driven CX strategies and advising on pilot programs and implementation readiness.
- Build Business Cases: Partner with Product, CCaaS, and Data & AI teams to design high-level architecture visions and build functional, strategic business cases for both modern AI tools and foundational contact center tech.
- Drive Value: Identify, quantify, and prioritize tech/AI opportunities to radically enhance the customer experience, improve operational agility, and drive ROI.
- Shape the Roadmap: Provide continuous, hands-on input into the CX Product roadmap, feeding new, cutting-edge product features back into CX strategy engagements.
- Enable the Organization: Translate complex tech/AI architecture visions into actionable deployment plans and collaborate with cross-functional teams to keep go-to-market and sales collateral relevant.
- Champion Innovation: Stay relentlessly up-to-date on emerging tech/AI trends in the contact center space (e.g., autonomous AI agents, LLM advancements), inspiring clients and internal teams with the "art of the possible."
Skills & Qualifications
- Experience: 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering role, ideally within a high-growth tech or AI-forward environment.
- Tech Stack Fluency: Proficient in modern contact center ecosystems as an operator and/or implementation lead. Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM integrations.
- The "Builder" Mindset: You thrive in ambiguity, move with velocity, and possess the agility to translate highly technical AI concepts into clear, actionable business strategies for non-technical stakeholders.
- Analytical Rigor: Strong strategic and analytical skills, with a proven ability to quantify the business value and ROI of tech/AI solutions.
- Executive Communication: Excellent verbal and written communication skills; you can effortlessly pivot from a technical architecture discussion to an executive board presentation.
- Curiosity: Deep intellectual curiosity and a genuine passion for the 'latest and greatest' improvements in digital CX and AI.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
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