Telus Business Performance Analyst Jobs (NOW HIRING)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The Talent Technology Experienced Professional is responsible for collaborating with HR, Talent Management, Performance, and business stakeholders to develop and implement requirements for projects designed to increase the efficiency and effectiveness of Workday Performance Management processes. This role leverages deep knowledge of the talent technology ecosystem and Workday HCM to research, develop, configure, and recommend solutions that enable the organization to achieve its strategic goals. The Talent Technology Experienced Professional partners with the Talent Technology team to support the administration, governance, testing, and optimization of Workday Performance Management solutions. In addition, this role trains and supports team members on new and established processes.

Responsibilities

Special Projects (20%)

• Special projects, as assigned, related to researching, specifying, developing, testing, and implementing enhancements to Workday Performance Management processes and technologies.

Solution Assessment, Development, & Validation (25%)

• Works with project teams to ensure proposed solutions align with business requirements and maximize value to stakeholders.
• Researches new technologies and Workday capabilities related to Performance Management, Talent, Goals, Feedback, and related talent processes and recommends adoption where appropriate.
• Defines requirements for system enhancements, performance review processes, goal management, feedback processes, and related talent initiatives.
• Performs gap analysis, develops acceptance criteria, and recommends solutions to improve employee, manager, and HR experiences.
• Collaborates with internal IT, Talent Management, Performance, and HR stakeholders to configure and support Workday Performance Management functionality in alignment with Talent Technology strategy.
• Works with project teams to evaluate system defects, assess business impact, and develop remediation plans.

Requirements Gathering & Stakeholder Engagement (15%)

• Gather requirements and conduct discovery sessions with HR, Talent Management, Performance, and business leaders using techniques including interviews, workshops, surveys, process analysis, prototyping, and focus groups.
• Document business requirements, configuration needs, security considerations, and reporting requirements related to Workday Performance Management processes.
• Validate requirements with stakeholders to ensure alignment with business objectives.

Requirements Analysis & Solution Design (10%)

• Analyze and prioritize requirements with stakeholders, project sponsors, and project managers.
• Organize, model, and document business processes and system requirements related to performance reviews, goal management, feedback, performance templates, questionnaires, and related talent processes.
• Support solution design, testing, and deployment activities while ensuring alignment with Workday best practices.

System Administration, Monitoring & Troubleshooting (20%)

• Monitor Workday business processes, integrations, and automations supporting Performance Management for unusual behavior or system failures.
• Identify and remediate issues when possible; manage tickets with IT, internal teams, and external vendors as needed.
• Support performance review cycles, goal and feedback processes, testing activities, Workday releases, and production deployments.
• Implement monitoring, logging, and notification processes to proactively identify and resolve issues.

Training, Governance & Leadership (10%)

• Provide coaching and leadership to Talent Technology staff.
• Develop and deliver training to Talent Technology team members, HR partners, and system administrators on Workday Performance Management functionality.
• Support governance, process documentation, testing standards, release management, and continuous improvement initiatives.

EDUCATION/CERTIFICATIONS

• Bachelor's degree or equivalent experience.

TECHNICAL SKILLS

• Advanced working knowledge of Workday HCM, Performance Management, Talent Management, or other HRIS platforms required.
• Experience supporting Workday Performance Reviews, Goal Management, Feedback, performance templates, questionnaires, and related talent processes preferred.
• Ability to establish, document, and improve business processes required.
• Ability to stay calm under pressure required.
• Strong analytical and problem-solving skills required.
• Ability to gather, document, and translate business requirements into scalable system solutions required.
• One-on-one and small group training skills required.
• Experience with Workday reporting, dashboards, calculated fields, business process configuration, and security concepts preferred.
• Development tools/languages including Microsoft Excel, SQL, Python, PowerShell, JavaScript, HTML, or related technologies preferred.

EXPERIENCE

• 4+ years of relevant experience required.
• Experience supporting Workday Performance Management, Talent Management, or Core HCM solutions preferred.
• Experience supporting performance cycles, goal and feedback processes, testing, configuration, production deployments, and stakeholder management preferred.

LEADERSHIP SKILLS

• Ability to lead, supervise, direct, and review the results of projects or assignments required.
• Ability to influence cross-functional stakeholders and provide oversight for Performance Management technology initiatives required.

Team Aligned Flexibility

The baseline expectation that employees and owners may perform work from home, an office, a client site, or other relevant business locations, with in-person attendance required when business needs, collaboration, client service, development, or travel warrant it. Working from home frequently or primarily does not change this expectation. For this position, the location is open to any of our US-based markets.

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.