ZipRecruiter

Log In

1

Telephony Technician Jobs (NOW HIRING)

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k base, $55k OTE Role Summary & Purpose As a Caller Experience Architect (CXA), you'll consult with ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k base, $55k OTE Role Summary & Purpose As a Caller Experience Architect (CXA), you'll consult with ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k base, $55k OTE Role Summary & Purpose As a Caller Experience Architect (CXA), you'll consult with ...

Tru Tech

Be Seen First

Low Voltage Technician

Phoenix, AZ · On-site

$25 - $35/hr

We are seeking a **qualified technician** with the necessary tools, knowledge, and experience in **networking, structured cabling, digital signage, audio installation, and telephony**. Candidates ...

Taylor Corp

Telephony IT Tech

North Mankato, MN

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...

Ask IT consulting

Help Desk Technician

Allegan, MI

$17.50 - $23.75/hr

Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for ... Technicians will be part of an established team and trained by senior team members. Familiar with ...

W3Global Inc.

Lead Telecom Technician

Andover, MA · On-site

$35 - $40/hr

Lead Telecom Technician Location: Massachusetts Employment Type: Full-time Position Overview We are ... Provide on-site field service support for Ethernet LAN setups, telephony systems, and related ...

next page

Showing results 1-20

All JobsTelephony Technician Jobs

Telephony Technician information

What is the difference between Telephony Technician vs Network Technician?

AspectTelephony TechnicianNetwork Technician
CertificationsFCC, Cisco CCNA VoiceCompTIA Network+, Cisco CCNA
Work EnvironmentTelecom sites, offices, installation sitesData centers, office networks, server rooms
Industry UsageTelecommunications providers, VoIP servicesIT companies, internet service providers
Job FocusInstalling, maintaining telephony systemsConfiguring and troubleshooting network infrastructure

While both roles involve technical skills and network knowledge, Telephony Technicians specialize in telecommunication systems like VoIP and landlines, whereas Network Technicians focus on broader data network infrastructure. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

Are telephony technicians in demand?

Telephony technicians are in steady demand due to ongoing needs for installing, maintaining, and troubleshooting communication systems. Employment opportunities are often available in telecommunications companies, network providers, and enterprise IT departments, especially for those with skills in VoIP, networking, and relevant certifications. The role typically requires technical knowledge and the ability to work in various environments.

What does a telephony technician do?

A telephony technician installs, maintains, and repairs telephone systems and related communication equipment. They troubleshoot network issues, configure hardware and software, and ensure reliable voice communication services, often working with tools like PBX systems and network analyzers. Certification in telecommunications or networking is often required for this role.
More about Telephony Technician jobs

What cities are hiring for Telephony Technician jobs?

Cities with the most Telephony Technician job openings:

What states have the most Telephony Technician jobs?

States with the most job openings for Telephony Technician jobs include:

What job categories do people searching Telephony Technician jobs look for?

The top searched job categories for Telephony Technician jobs are:

Telephony Technician jobs near you
Infographic showing various Telephony Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Cloud Telephony Technician

Chicago, IL • On-site

PHMG Careers
See more jobs at PHMG Careersexternal

$45K - $55K/yr

Full-time

Re-posted 19 days ago

Job description

Role: Cloud Telephony Technician

Location: Chicago   

Hours: Monday - Friday 8:00am - 5:00pm

Salary: $45k base, $55k OTE

Role Summary & Purpose

As a Caller Experience Architect (CXA), you'll consult with clients to design and implement intelligent caller experiences using cloud telephony (UCaaS), automation and AI-powered technologies. You'll work with clients to understand their business objectives before designing solutions that improve efficiency, enhance customer experience and deliver measurable business value.

From intelligent call routing and conversational AI to traditional IVR design and cloud telephony implementation, you'll advise clients on the most effective technology for their needs. You'll present end-to-end solutions, create detailed call flow maps, and act as the client's trusted technical consultant throughout delivery-from discovery and design through to implementation, testing and go-live.

You'll be responsible for implementing your own solutions, ensuring projects are delivered accurately through a structured testing process that guarantees a seamless customer experience. You'll also contribute to the evolution of our AI and UCaaS offerings by identifying opportunities for innovation, sharing technical knowledge and supporting colleagues with complex implementations.

 

Responsibilities

  • Consulting with clients on UCaaS, AI and automation solutions to improve the caller experience
  • Designing intelligent call journeys using cloud telephony, AI and conversational technologies
  • Creating detailed, client-friendly call flow maps
  • Accurately implementing, testing and documenting projects before go-live
  • Identifying opportunities to optimise customer journeys through AI-driven automation and self-service
  • Providing technical assistance to Account Management and Pre-Sales teams
  • Supporting complex implementations and contributing to the KnowledgeBase

 

Required Experience

  • Experience implementing cloud telephony (UCaaS) solutions or similar customer communications technologies
  • Experience designing or supporting customer journeys, IVRs or contact centre solutions
  • Exposure to AI-powered customer engagement, conversational AI, automation or chatbot technologies would be highly advantageous
  • Confident working across multiple portal-based telephony platforms
  • Experience communicating technical solutions to clients via phone, email and presentations
  • Experience working with CRM platforms and Microsoft Office
  • Experience with scripting or programming languages such as Python and PowerShell is highly preferred
  • Experience using AI coding agents such as Claude Code, Codex or similar tools is highly preferred
  • Number porting experience preferred

 

Required Competencies:

  • Technical skills, knowledge and experience based within Technical Implementation
  • Excellent communication and administrative skills
  • Excellent client communication and presentation skills
  • Strong sense of urgency and comfortable closing high volumes of case work
  • Project management skills
  • Ability to work to deadlines and time frames
  • Dedicated team player with drive and initiative
  • Strong organizational and detail orientated skills
  • Can work in a fast-paced, dynamic environment

 

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track - strengthening their business identity in the most memorable, emotive way.

INDUKSO

 #LI-DH1

Apply