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Telephony Technician Jobs (NOW HIRING)

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Call Center IT Technician Department: Call Center Employment Type: Full Time Location: Milan, IL ... Install, configure, and maintain computer systems, telephony equipment, and other peripherals.

asrcfh

Voice Technician

Washington, DC

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN ...

Group O

Call Center IT Technician

Roanoke, TX · On-site

$16.50 - $17.50/hr

Install, configure, and maintain computer systems, telephony equipment, and other peripherals ... Experience as an IT Technician, preferably in a call center or similar environment. Skills and ...

MM International

Desktop Support Technician

New York, NY · On-site

$22.25 - $28.25/hr

Desktop Support Technician Job Duration: 12 Months of Contract to Hire role Job Location: New York ... Bloomberg) and telephony systems. * Proficiency in troubleshooting desktop computer issues, both ...

asrcfh

Voice Technician

Washington, DC · On-site

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN ...

Group O

Call Center IT Technician

Milan, IL

$16.50 - $17.50/hr

Install, configure, and maintain computer systems, telephony equipment, and other peripherals ... Experience as an IT Technician, preferably in a call center or similar environment. Skills and ...

Velocity Network

Service Bench Technician

Erie, PA · On-site

We are a network of experienced IT professionals, telephony and Internet teams, and hardware and ... The Service Bench Technician plays a crucial role in diagnosing and resolving hardware and software ...

ViaPath Technologies

Telecom Technician

Marion, OH · On-site

Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

ViaPath Technologies

Site Technician

Watonga, OK · On-site

$18.25 - $25/hr

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

ViaPath Technologies

Telecom Technician

Marion, OH

Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

ViaPath Technologies

Telecom Technician

Marion, OH · On-site

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

Connect One

Cable Technician

Belmont, NH · On-site

$20.50 - $26/hr

Cable Technician Great immediate career opportunity for experienced field service cable technicians ... telephony services and the installation of home networking solutions wired and wireless. Please ...

ViaPath Technologies

Site Technician

Watonga, OK · On-site

$18.25 - $25/hr

Overview ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

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Telephony Technician information

What is the difference between Telephony Technician vs Network Technician?

AspectTelephony TechnicianNetwork Technician
CertificationsFCC, Cisco CCNA VoiceCompTIA Network+, Cisco CCNA
Work EnvironmentTelecom sites, offices, installation sitesData centers, office networks, server rooms
Industry UsageTelecommunications providers, VoIP servicesIT companies, internet service providers
Job FocusInstalling, maintaining telephony systemsConfiguring and troubleshooting network infrastructure

While both roles involve technical skills and network knowledge, Telephony Technicians specialize in telecommunication systems like VoIP and landlines, whereas Network Technicians focus on broader data network infrastructure. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

More about Telephony Technician jobs
What cities are hiring for Telephony Technician jobs? Cities with the most Telephony Technician job openings:
What states have the most Telephony Technician jobs? States with the most job openings for Telephony Technician jobs include:
What job categories do people searching Telephony Technician jobs look for? The top searched job categories for Telephony Technician jobs are:
Telephony Technician jobs near you
Infographic showing various Telephony Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Call Center IT Technician

Group O

Milan, IL • On-site

$16.50 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Group O rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Call Center IT Technician
Department: Call Center
Employment Type: Full Time
Location: Milan, IL (4905)
Reporting To: Adam Lorenz
Compensation: $16.50 - $17.50 / hour
Description
As a Call Center IT Technician, you will troubleshoot hardware and software issues, maintain network connectivity, and ensure all systems are functioning optimally to support our customer service operations. This individual also ensures that the problems are resolved in a timely manner and prepares and executes outbound calling campaigns.
The ideal candidate will be resourceful, initiative-taking, and dedicated to ensuring the smooth operation of the call center's IT infrastructure, contributing to the overall efficiency and effectiveness of the customer service operations.
Key Responsibilities
Essential Functions:
  • Provide timely and effective technical support to call center staff for hardware, software, and network-related issues.
  • Install, configure, and maintain computer systems, telephony equipment, and other peripherals.
  • Monitor system performance and troubleshoot connectivity problems to minimize downtime and ensure seamless operations.
  • Onboard new call center agents, manage agent credential lockouts and resets.
  • Maintain Call Center thin client equipment and configurations and set up imports and export of calling tables for outbound calling campaigns as needed.
  • Manage Call Center headset inventory and equipment inventory.
  • Collaborate with other IT team members to implement upgrades and improvements to the call center's IT infrastructure.
  • Ensure data security and integrity by implementing and maintaining security protocols and performing regular system backups.
  • Maintain detailed records of technical issues and resolutions to assist in future problem-solving and continuous improvement efforts.
  • Administer Call Center ACD system configuration.
  • Assist in the delivery of training sessions for call center staff on new systems and technologies.

Job Qualifications
Education/Certifications:
  • High School Diploma

Experience:
  • Experience with telephony systems and call center software.

Preferred Experience:
  • Experience as an IT Technician, preferably in a call center or similar environment.

Skills and Qualifications:
  • Strong knowledge of computer hardware, software, and network systems.
  • Excellent critical thinking skills and the ability to troubleshoot complex technical issues.
  • Effective communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently as well as part of a team in a demanding environment.
  • Able to work extended hours and work in a stressful environment.

Physical Requirements : N/A
Benefits
  • Medical, Dental, Vision, and Life Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • 401(k) Plan with Company Match
  • Generous Paid Time Off
  • 10.5 Paid Holidays
  • Career Development Opportunities

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